Employee Assistance Program

Employee Assistance Program

INFORMATION VIDEO: Employee Assistance Program and Behavioral Healthcare Benefit (November 2020)
Presented by Nadia Wilder, American Behavioral, 11 minutes

Auburn University's Employee Assistance Program is administered through American Behavioral and is available to all benefit-eligible employees. (IMPORTANT: During the COVID-19 crisis, any full-time employee -- even those who don’t subscribe to our Auburn University health insurance plan -- has access to six EAP calls (up to 30 minutes each) per employee and per covered family member free of charge.)  

An EAP program is a confidential assessment, counseling, and referral service for all regular employees and their eligible dependents who need help in any of the following areas: 

  • Marital and Family Issues
  • Alcohol and Other Drug Dependency 
  • Stress-Related Issues
  • Financial/Legal Referrals
  • Emotional Problems

The counselor's role

The EAP counselor can help identify problems and assist in working through them. The counselor can also determine the best alternatives and, if necessary, make appropriate referrals to other professionals who specialize in particular areas.

The program is:

  • Confidential: All information is kept strictly between the individual and the counselor.
  • Informal: A simple phone call starts the process.
  • Free: All counseling offered within the EAP is provided as a benefit by Auburn University.

More information

For additional information, call (800) 925-5EAP (5327).

Mental Health and Substance Abuse Treatment

Mental health and substance abuse treatment are available only to employees, dependents, and retirees covered under the Auburn Medical Plan. Important: If the claim is filed with a COVID-19-related diagnosis, the copay, deductible and inpatient admission copay will be waived. For more information, call (800) 925-5EAP (5327)


  • Number of days determined by medical necessity
  • Co-pay same as medical plan


  • Number of visits determined by medical necessity
  • Co-pay same as medical plan 


Last updated: 05/13/2021