VDI Instructions

COSAM Virtual Desktop (VDI) - Instructions

First-time Setup Instructions:

  1. Download the VMware Horizon Client (Do not use Safari) - https://auburn.edu/auinstall.
    Walk-through instructions: https://auburn.service-now.com/it?id=kb_article_view&sysparm_article=KB0000173
  2. For off-campus use, ensure you have DUO Multi-Factor Authentication set up. To setup DUO visit DUO Setup instructions.

Setup VMware Horizon client for On or Off-Campus use:

  1. Open the VMware Horizon Client.
  2. Click the "+" symbol to add a new connection.
  3. Enter "horizon.auburn.edu" for the connection server.
  4. Click the Connect button
  5. After entering your Auburn Username: username@auburn.edu and Passcode: Auburn Password, you will be required to answer your DUO 2-Factor prompt.  If you do not get this prompt, then the connection will fail. For additional information about DUO 2-Factor Authentication, please visit https://duo.auburn.edu.

NOTE: Getting "Access Denied" errors.  DUO 2-Factor needs to be configured to automatically call or automatically push prompts.  Select the "My Settings & Devices" option at https://auburn.edu/2factor to change the "When I log in" setting.

Duo Options Prompt Screen


Virtual Desktop Selection Screen Example 

  • COSAM Desktop - This is the COSAM Windows 10 Desktop

  • GPU Development - DO NOT USE

  • Windows - This is the OIT Provided Desktop, COSAM IT is unable to provide support for this desktop. https://auburn.service-now.com/it?id=kb_article_view&sysparm_article=KB0000174

  • csm-"Application Name" - These applications can be run separately and do not require the launch of the full Windows 10 Desktop environment.


COSAM Desktop

 Windows 10 Desktop Screen Shot


H Drive Location Screen Shot

To access H:\ Drive or AU Homes, Please following the OIT Instructions here: https://auburn.service-now.com/it?id=kb_article_view&sysparm_article=KB0000084

Still having trouble?  Send us a support ticket at COSAM IT Support Request.