Changes to Charters
Making a Change Request for a Scheduled Charter
All requests to make changes to charter dates, times, locations, or details are required to be sent via email to Transportation Services and must be received in our office at least two business days prior to the date of service. This allows us time to review the request and make a determination as to if changes are able to be made.
Prior to submitting a request for a location change, please review information regarding locations buses are unable to access. If you have a question regarding if buses are able to access specific locations, please let us know.
Once a decision has been made whether or not the request for changes to a charter has been approved, we will email the requestor.
Who Can Submit a Change Request
The primary and secondary contacts who appear in section one on page two of the submitted CSR Form are automatically authorized to request changes to services being provided. If the department would like to authorize others who represent their department to be allowed to request charter changes prior to the start of services, their names and AU usernames must be entered into section two on page two of the CSR Form. We will not accept a change request from anyone other than those listed in sections one and two on page two of the CSR Form.
Change Requests Once Charter Service Has Begun
Once a charter has begun, we will only allow the primary and secondary contacts who appear in section one on page two of the CSR Form to request changes. In order to do this, they must go through the on-site supervisor. The on-site supervisor will then direct the drivers whose buses are being released.
We will provide the primary and secondary contact with the name and cell number of the on-site supervisor. This number should be used to request any changes to the charter once services have begun.
We do not provide the cell number of drivers assigned to any charter, as all change requests must go through the on-site supervisor once services have begun.
At no time should anyone from the chartering department approach a driver to request dismissing a bus from service or to request other changes to services that are underway.
If the time a bus is dismissed is less than the three hour minimum, the chartering department will be responsible for paying for the full three hours per number of buses being released and all other applicable charges.
If the time a bus is being released is more than the three hour minimum, the chartering department will be responsible for paying for any time the buses were in operation beyond the three hour minimum, per number of buses being released and all other applicable charges.
We reserve the right to deny any requested change to services being provided.