Charter Service Information

Charter Services

Due to the limited number of buses in the Tiger Transit fleet, charter service may not always be available.

When buses are available, charter service is granted on a first come-first serve basis, only to groups affiliated with Auburn University, for University purposes only.

All buses are wheelchair-accessible; however, please let us know when there are special needs passengers.

We do not provide buses with on-board restrooms or luggage racks.

We do not schedule overnight charters.

One Auburn University faculty or professional staff member must be in charge of the group. In addition, they must provide on Auburn University faculty or professional staff member to accompany the group on each charter bus requested and must be present at the departure location at the Tiger Transit designated spot time. We will not allow a scheduled charter to proceed without this requirement being met. Drivers are not permitted to leave a bus in order to locate any member of the chartering group's party.

Groups chartering services to any airport to pick-up passengers must provide flight information for each member of the chartering group's party and they must also provide at least one AU faculty or professional staff member to accompany the driver to the airport, who must be present at the designated departure location in Auburn and at the Tiger Transit designated spot time. The chartering department is also required to provide our office with the personnel's name and contact information, as well as, the flight information for passengers being picked up from the airport at the time of submitting the Charter Service Request Form (CSR Form). Failure to provide this information at the time of submitting the CSR Form will force a delay in processing the request for service. We will not allow any scheduled charter to an airport to proceed without an AU faculty or professional staff member accompanying the group to/from the airport.

Chartering groups must provide Tiger Transit with all appropriate and necessary directions, maps, information concerning cost of toll fees, cost of admission fees, cost of storage or parking fees and group/individual itineraries upon submission of the CSR Forms(s). Failure to provide this information will force a delay in processing the request for service.

For charters intended for on-campus tours, the chartering department must provide route information at the time of submitting the CSR Forms(s). Failure to provide this information will force a delay in processing the request for service.

One CSR Form must be submitted for each date charter service is requested, even if the charter details are identical.

All charters must be booked at least 14 business days in advance of the needed date. Any group submitting a CSR Form less than 14 business days prior to the requested charter date is subject to a non-refundable Priority Processing Charge (PPC) if service is approved. This charge is in addition to all other rates and charges. See the "Charter Rate" section for current PPC information.
Please note: Charter service is only granted when drivers and buses are available. Submitting a form for priority processing does not guarantee service will be available.

Any CSR Form submitted which is not typed, without all portions of the form filled out, without all of the aforementioned required information or without the authorized faculty or professional staff member's signature, will be returned and will force a delay in processing the request(s). We will not process any request without the appropriate authorization or paperwork.

As all charter requests are approved or denied through the Tiger Transit Office, all requests for charter service are required to go through our office. CSR Forms along with any other required paperwork may be sent to our email, through campus mail at 103 Hemlock Dr, #3 or by fax at 4-7757. Inquiries concerning the receipt of your charter information may also be sent via email. Please note: The faxing in, emailing or mailing in of a CSR Form to our office and confirming its receipt does not constitute the approval of a request.

Charter Rates/Charges

The following rates/charges are applicable beginning October 1, 2016:

Day(s) of Week
Type of Rate/Charge
Time(s) Rate/Charge
Monday - Friday Regular Charter Rate 7 am - 11:59 pm $109/hr, per 34-passenger bus
(3-hr minimum for each bus reserved is required and cannot be broken apart)
Monday - Friday Late Night Charter Rate 12 Midnight - 6:59 am $217/hr, per 34-passenger bus
(3-hr minimum for each bus reserved is required and cannot be broken apart)
Saturday - Sunday Weekend Charter Rate 12 Midnight - 6:59 am $125/hr, per 34-passenger bus
(3-hr minimum for each bus reserved is required and cannot be broken apart)
Sunday - Saturday Priority Processing Charge N/A $242 per charter request
(The Priority Processing Charge is a non-refundable charge which is applied to groups submitting charter requests less than 14 business days prior to the requested charter date.  This is charged upon the approval of charter service and will be charged even if charter services are canceled.  This is in addition to all other rates and charges).
Sunday - Saturday Standard Processing Charge N/A $35 per charter request

Charges for services are calculated at a flat hourly rate per 34-passenger bus, which also includes the driver and fuel. A three hour minimum block of time for each bus reserved is required. Billing begins 1/2 hour prior to when buses are scheduled to leave the terminal in order to arrive at the departure location by the designated spot time and will conclude 1/2 hour after buses return to the terminal, due to required pre-trip and post-trip inspections.
The Priority Processing Charge (PPC) is a non-refundable charge which is applied to groups submitting CSR Forms less than 14 business days prior to the requested charter date. This is charged upon approval of charter service and will be charged even if the charter service is canceled. This is in addition to all other rates and charges.

Charter Cancelation Policy/Charges (effective October 1, 2016)

Charters canceled on the date of service will be assessed the current charter cancelation charge. Failure to cancel charter service which is not longer needed, may result in your department being billed for the entire time charter service has been scheduled for, the number of buses reserved and all other applicable charges.

Cancelation Time Rate/Charge
More than 72 hours from date of service No charge (unless PPC applicable)
72 hours from date of service $46.12/hr, per 34-passenger bus + all other applicable charges
48 hours from date of service $62.60/hr, per 34-passenger bus + all other applicable charges
24 hours from date of service $109/hr, per 34-passenger bus + all other applicable charges
Scheduled date of service Three hour minimum per number of buses scheduled + all other applicable charges
Failure to cancel charter service Full charter time per number of buses scheduled + all other applicable charges

The Priority Processing Charge (PPC) is a non-refundable charge which is applied to groups submitting CSR Forms less than 14 business days prior to the requested charter date. This is charged upon approval of charter service and will be charged even if the charter service is canceled. This is in addition to all other rates and charges.

Additional Charges

In addition to the hourly rate and minimum charge for chartering a bus, the chartering group is responsible for any fees incurred during the charter, including road or bridge tolls, parking or storage fees and admission fees for the driver or drivers (e.g. to any facility that charges an admission for each occupant of the vehicle, including the driver). For each additional bus it is deemed necessary by tiger Transit management for the chartering group to have for use during the scheduled group, the regular charter rate per bus will apply. However, if the chartering group abuses a vehicle so that it requires repair or extensive cleaning, it will be assessed an additional charge. All additional charges will appear on the invoice your department will receive from Tiger Transit.

Rules and Regulations

Possession of hazardous materials or weapons, as well as, the use of tobacco products, possession of open alcoholic beverages or other drugs is strictly prohibited. Violation of these policies will result in the immediate termination of the charter and with the chartering department being charged for the entire charter. At no time should the driver be asked, encouraged or pressured to break a law or circumvent our policies. Also, drivers must adhere to on-duty limitations in accordance with federal regulations.

Bus Security

Tiger Transit reserves the right to both require and schedule security services for any charter when our management deems it necessary. All charges pertaining to security services provided for any charter will appear on the Tiger Transit invoice, along with any other rates and fees. Any department who has scheduled security services for their charter, must submit all information related to the licensed security firm and details to Tiger Transit at the time of the submission of the CSR Form in order for Tiger Transit management to both review and approve. We reserve the right to deny any charter request, where our management does not approve of the security firm and/or the details of the services to be provided. Recommendations for licensed security services that Tiger Transit has used in the past may be obtained by contacting our office.

Tiger Transit Billing Policy

A valid chart "A" FOP is required to be provided on the billing page upon submission of the CSR Form, as all charter services are direct charged. If an agreement has been made between two AU departments, where one department will be providing funding for charter services provided by Tiger Transit to another department, the billing page of the CSR Form must be filled out and signed by the authorized representative of the department that will be paying for services provided. We will not bill an outside vendor for charter services provided.  It remains the responsibility of the department chartering services with Tiger Transit to file for reimbursement from any outside vendor paying for services provided.

Questions about Charter Service

Please see our FAQ Page. If you cannot find the answer to your question after reviewing the FAQ, please email us.