Tiger ID

Tiger ID - Apple Q&A

What is the Tiger ID Mobile Credential?

Your Tiger ID Mobile Credential is the official form of identification for every Auburn University Student. You can add your Tiger ID to your iPhone or Apple Watch devices using the Tiger ID (GET Mobile) app.

What do I need to get started?

  1. iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS

  2. Apple Watch Series 1 or later running the latest version of watchOS

  3. Apple ID signed into iCloud

  4. The latest version of the GET Mobile app for adding your Tiger Card to Apple Wallet

  5. The solution used by your school card office to confirm identity and generate secure passwords

How do I add my Tiger ID to Apple Wallet?

  • Go to the App Store on your phone and get the GET Mobile app

  • Select Auburn University

  • Login with user ID and password

  • Create a PIN

  • Add to Wallet

How do I download the GET Mobile app?

From the App Store on your Apple device, search “GET CBORD.” The app is called “GET Mobile” in the App Store. Download the app on your iPhone.

I am not having success adding my Tiger ID to Apple Wallet. Who can help me?

Contact the Tiger ID office at 334-844-4507 or email tiger_id@auburn.edu.

The Tiger ID office hours are Monday–Friday from 7:45 a.m.-4:30 p.m.

How do I verify my Apple Watch device version?

The Series Number for your Apple Watch can be found on the back of the Watch.

Note: Series 0 Apple Watch is not eligible for this program.

How do I verify and/or update my Apple Watch software version?

Instructions to verify and/or update your Apple Watch can be found here.

On how many devices can I use my Tiger ID in the Apple Wallet?

You can use your Tiger ID on up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple ID.

Where do I go for questions about my Apple ID and/ or iCloud?

Information regarding your Apple ID.

Information regarding your iCloud.

How do I change or recover my Apple ID password?

Instructions to change or recover your Apple ID password can be found here.

What happens if I lose my iPhone or Apple Watch? If I find it afterwards?

You should use Find My iPhone to suspend or deactivate your Tiger ID in Apple Wallet. Instructions for lost/found Apple devices and Find My iPhone can be found here.

During Tiger ID office hours (7:45 a.m.-4:30 p.m.), contact the Tiger ID office to deactivate the card in the Wallet for that device. You can also flag the iPhone lost via the Tiger ID website.

Additionally, you can reactivate a found device that was suspended here.

What happens if I get a new iPhone or Apple Watch?

First, you should remove your pass from the old device in the Apple Wallet app. Once your old pass is removed, you can add your pass to the new device by using the GET app.

If you are unable to remove your pass directly from the old phone itself, this can be done on your new iPhone as well. On your new device, tap your name under the iPhone’s Settings and scroll down to see a list of devices associated with your Apple ID. Tap the old device if it is listed and choose Remove Items. Restart the GET app before trying to provision on the new phone.

You may now also unlink your Tiger ID from within the Tiger ID (GET Mobile) app by following the instructions found at https://auburn.edu/administration/tigercard/new_device/.

The mobile credential is only allowed on one device at a time per student and must be always in the possession of that student.
***Please know that sharing of your mobile credential is a violation of University policy and violations of this policy will be subject to view by the Office of Student Conduct.***

If I have a passcode on my phone, will I have to enter it every time?

If you are using Express Mode, you do not have to do anything.

If you are not using Express Mode, you will have to authenticate each time you access your phone. This is a user security preference.

Note: Express Mode is turned on by default.

Can I use my Tiger ID if my iPhone has a dead battery?

On iPhone XS, XS Max, XR, and more recent, Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.

Can I use my Tiger ID in Apple Wallet without cellular signal?

Tiger ID in Apple Wallet can be used even if the iPhone or Apple Watch does not have network connectivity, as the Tiger ID is stored on your device.

If you are having any difficulty using your Tiger ID to complete a transaction, report any issues to the Tiger ID office at tiger_id@auburn.edu or call 334-844-4507.

If you are having any difficulty using your Tiger ID to get inside a residence hall, call Auburn University Housing at 334-844-4580.

Does it cost anything?

There is no cost to use your Tiger ID card in Apple Wallet.

Do I have to have a photo?

Yes, an approved photo is required for eligibility.

I have my iPhone and Apple Watch set up. What if I lose one of them?

Your other device will continue to work; however, you should mark the missing device as lost here until it is found.

How do I use my Tiger Club or Dining Dollars currency on my account from my phone?

Once you have set up your Tiger ID in Google Pay, you can tap your device on the payment terminal to process your transaction.

Will it work with off-campus merchants?

Yes, you can use your Tiger ID in Apple Wallet at off campus merchants where your Tiger ID is accepted.

Additional Questions?

Contact the Tiger ID office at 334-844-4507 or at tiger_id@auburn.edu.

The Tiger ID office is open Monday-Friday from 7:45 a.m.-4:30 p.m.

Last updated: April 22, 2024