Tiger Transit

Charter Services

Auburn University Transportation Services is pleased to be able to provide charter services to the Auburn University community through the use of buses in the Tiger Transit fleet.

Information can be found below that will help you become familiar with the process of scheduling charter services for your Auburn University affiliated group. Information is listed by topic to assist you in easily finding information that applies to your group.

The Charter Service Request Form (CSR Form) that's required to be submitted to our office in order for charter services to be scheduled can be found at the bottom of the page.


  • Due to the limited number of buses in the Tiger Transit fleet, charters may not always be available. When buses are available, charters are allocated on a first come-first serve basis and only to groups affiliated with Auburn University. Buses are only allowed to be chartered for official Auburn University purposes.
  • Each bus seats 28 passengers and has standing room for approximately 15 additional passengers.
  • All buses are wheelchair accessible; however, please let us know when there are special needs passengers.
  • We do not provide buses with on-board restrooms or luggage racks.
  • We do not schedule overnight charters.
  • Due to the configuration of the new buses, there are locations that we cannot transport any group to. In order to avoid any possible delays in processing your request for charter services, we encourage you to review the information prior to completing and submitting a CSR Form.
  • We require a three hour block minimum for all charters, which cannot be broken apart. Included in the hourly rate are the bus, driver and fuel.
  • One Auburn University faculty or professional staff member must be in charge of the group. In addition, they must provide one Auburn University faculty or professional staff member to accompany the group on each charter bus requested and must be present at the departure location at the Tiger Transit designated spot time. We will not allow a scheduled charter to proceed without this requirement being met. Drivers are not permitted to leave a bus in order to locate any member of the chartering group's party.
  • For charters intended for on-campus tours, the chartering department must provide route information at the time of submitting a CSR Forms Failure to provide this information will force a delay in processing the request for service.
  • All requests for changes are required to be made in writing to tigertransit@auburn.edu. Changes to charters can only be made by those listed in sections one and two of the CSR Form that's on file with our office. Changes are only approved by our office if the driver, supervisor and equipment are available at the time the changes are being requested for and an updated CSR Form may be required to be submitted. A confirmation or denial for requested changes will be sent via email from our office.
  • One CSR Form must be submitted for each date charter service is requested, even if the charter details are identical.
  • For dates where multiple services times are needed, one CSR Form for each group of service times must be submitted.
  • All charters must be booked at least 14 business days in advance of the needed date. Any group submitting a CSR Form less than 14 business days prior to the requested charter date is subject to a non-refundable Priority Processing Charge (PPC) if service is approved. This charge is in addition to all other rates and charges. See the Charter Rate/Charges section for our current PPC information.
  • As all charter requests are approved or denied through the Transportation Services administrative office, all requests for charter services are required to be submitted via email. Please note: The submission or confirmation of receipt of a charter request does not constitute an approval for services to be provided.
  • The charges for charter services provided are calculated at a flat hourly rate per 28-passenger bus. This rate includes the bus, driver, and fuel. A three hour minimum block of time for each bus reserved is required. Billing begins 1/2 hour prior to when buses are scheduled to leave the terminal in order to arrive at the departure location by the designated spot time and will conclude 1/2 hour after buses return to the terminal, due to required pre-trip and post-trip inspections.

    The Priority Processing Charge (PPC) is a non-refundable charge which is applied to groups submitting CSR Forms less than 14 business days prior to the requested charter date. This is charged upon approval of charter service and will be charged even if the charter service is cancelled. This is in addition to all other rates and charges.

    For any charter that is scheduled to take place on September 30, 2022 or earlier, the charter rates will be as follows:

    Day of Week Type of Rate/Charge Time Rate/Charge
    Monday - Friday Regular Charter Rate 7 am - 11:59 pm $112/hr, per 28-passenger bus
    (3-hr minimum for each bus reserved is required and cannot be broken apart)
    Monday - Friday Late Night Charter Rate 12 Midnight - 6:59 am $220/hr, per 28-passenger bus
    (3-hr minimum for each bus reserved is required and cannot be broken apart)
    Saturday - Sunday Weekend Charter Rate 12 Midnight - 6:59 am $127/hr, per 28-passenger bus
    (3-hr minimum for each bus reserved is required and cannot be broken apart)
    Sunday - Saturday Priority Processing Charge N/A $245 per charter request
    (The Priority Processing Charge is a non-refundable charge which is applied to groups submitting charter requests less than 14 business days prior to the requested charter date. This is charged upon the approval of charter service and will be charged even if charter services are cancelled. This is in addition to all other rates and charges).
    Sunday - Saturday Standard Processing Charge N/A $35 per charter request
    Sunday - Saturday Charter Change Charge N/A Changes to the start and/or end times of more than 15 minutes that is received in our office less than 7 calendar days before the first scheduled pick up time will result in a $85 late change charge and could result in the cancellation of the charter if the supervisors, drivers or equipment are not available at the requested dates/times. All changes must be confirmed in writing through the Tiger Transit Office.
    Sunday - Saturday Cleaning Charge N/A If the bus is exceptionally dirty when returned, an additional cleaning fee (minimum of $100) will be assessed.

    For any charter that is scheduled to take place on October 1, 2022 or later, the charter rates will be as follows:


    Day of Week Type of Rate/Charge Time Rate/Charge
    Monday - Friday Regular Charter Rate 7 am - 11:59 pm $113.50/hr, per 28-passenger bus
    (3-hr minimum for each bus reserved is required and cannot be broken apart)
    Monday - Friday Late Night Charter Rate 12 Midnight - 6:59 am $221.50/hr, per 28-passenger bus
    (3-hr minimum for each bus reserved is required and cannot be broken apart)
    Saturday - Sunday Weekend Charter Rate 12 Midnight - 6:59 am $128.50/hr, per 28-passenger bus
    (3-hr minimum for each bus reserved is required and cannot be broken apart)
    Sunday - Saturday Priority Processing Charge N/A $246.50 per charter request
    (The Priority Processing Charge is a non-refundable charge which is applied to groups submitting charter requests less than 14 business days prior to the requested charter date. This is charged upon the approval of charter service and will be charged even if charter services are cancelled. This is in addition to all other rates and charges).
    Sunday - Saturday Standard Processing Charge N/A $40 per charter request
    Sunday - Saturday Charter Change Charge N/A Changes to the start and/or end times of more than 15 minutes that is received in our office less than 7 calendar days before the first scheduled pick up time will result in a $86.50 late change charge and could result in the cancellation of the charter if the supervisors, drivers or equipment are not available at the requested dates/times. All changes must be confirmed in writing through the Tiger Transit Office.
    Sunday - Saturday Cleaning Charge N/A If the bus is exceptionally dirty when returned, an additional cleaning fee (minimum of $100) will be assessed.

    In addition to the hourly rate and minimum charge for chartering a bus, the chartering group is responsible for any fees incurred during the charter. Those fees include, but are not limited to the following:


  • Road tolls
  • Bridge tolls
  • Parking costs
  • Storage fees
  • Admission fees for the driver or drivers (e.g. to any facility that charges an admission for each occupant of the vehicle, including the driver)

  • For each additional bus it is deemed necessary by Transportation Services administration to be used for charter services, the regular charter rate per bus will apply.

    For locations where it's been determined that parking passes must be purchased in order for the bus to park at a given location, the chartering department will be required to purchase and then send the parking pass to us for each bus that will be providing service. This requirement will only need to be met once we have sent a charter confirmation to the department scheduling services.

    It is our long-standing policy to not provide price quotes for services to be provided. This is because the needs of the chartering departments can change during the course of services being provided.

    All of the information that's needed to get a general idea of what the cost of scheduling charter services with us will be, can be found in the Charter Rate/Charges section of this page.

    To Make a Request for Changes to be Made to a Charter

    All requests to make changes to charter dates, times, locations, or details are required to be sent via email to Tiger Transit and must be received at least 2 business days prior to the date of service in order to allow us time to review the requested for changes and make a determination as to if changes are able to be made.

    Before submitting a request for changes in location, please review the section regarding locations that are not accessible by Tiger Transit.

    Who Can Request Changes to a Charter

    The primary and secondary contacts who appear in section 1 of the submitted CSR Form are automatically authorized to request changes to charter services being provided. If the department would like to allow others who represent their department to be allowed to request changes to charters, their names and AU usernames must be entered into section 2 of the submitted CSR Form in order to be allowed to make changes. Other than the primary and secondary contact, we will only allow up to 3 additional representatives of a chartering department make changes and they must be listed in section 2 of the form.

    Who Can Make Changes Once Charter Service Has Begun

    Once a charter has begun and if the chartering department decides to reduce the number of buses scheduled for their group early, we will only allow the primary and secondary contacts who appear in section 1 of the CSR Form to request the early dismissal of buses from a charter, and by going through the onsite supervisor. The onsite supervisor will then communicate the information to the driver. At no time should a driver be approached by anyone representing the chartering department to dismiss a bus.


    Please Note:

    For Buses that are Dismissed Early that Have Been in Operation for Less than the 3-Hour Minimum

    If the time buses are dismissed is less than the 3-hour minimum, the chartering department will be responsible for paying for the 3-hour minimum, per number of buses being released, and all other applicable charges.

    For Buses that are Dismissed Early and Have Been in Operation for Longer than the 3-Hour Minimum

    If the time buses are dismissed is more than the 3-hour minimum, the chartering department will be responsible for paying for any time the buses were in operation beyond the 3-hour minimum, per number of buses being released and all other applicable charges.


    We reserve the right to deny any requested change to services being provided.

    Only the primary and secondary departmental contacts listed in section one (1) of the CSR Form on file with our office are permitted to cancel scheduled charter service.

    For your convenience, information related to all current cancellation rates and charges can be found below. All cancellation rates and charges are subject to change for all charters scheduled to take place at the start of the next fiscal year (October 1).

    Please Note: Failure to cancel charter service which is not longer needed will result in your department being billed for the entire time charter service has been scheduled for, as well as for the number of buses reserved, plus all other applicable charges.

    All charter cancellations must be received via email.




    Cancellation Time Rate/Charge
    More than 72 hours from date of service All applicable charges, but no per bus rate
    72 hours from date of service $55.00 per 28-seat bus + all applicable charges
    48 hours from date of service $82.50 per 28-seat bus + all applicable charges
    24 hours from date of service Applicable hourly rate per 28-seat bus + all applicable charges
    Scheduled date of service Applicable hourly rate x 3-hour minimum per 28-seat buses scheduled + all applicable charges
    Failure to cancel charter service Applicable hourly rate x full scheduled charter time per number of 28 passenger buses scheduled + all applicable charges

    Transportation Services reserves the right to both require and schedule security services for any charter when deemed necessary. All charges pertaining to security services provided for any charter that our office has scheduled will appear on the Tiger Transit invoice. This is along with any other rates and fees.

    Any department who has scheduled security services for their charter must include all information related to the licensed security firm and details of the services they're providing to us at the time of the submission of the CSR Form. Transportation Services administration will review the submitted information and will provide information back to the chartering department regarding whether or not the requested security firm can be used.

    We reserve the right to deny any charter request where our administrative office does not approve of the security firm and/or the details of the services to be provided.

    A valid chart "A" FOAP is required to be provided on the billing page upon submission of the CSR Form, as all charter services are direct charged.

    We will only submit charges to one FOAP. If two departments have made an agreement to split the costs associated with charter services, it will remain the responsibility of the department providing the FOAP information on the billing page to file for reimbursement from the other department.

    If a department is requesting charter services for a group, it will remain the responsibility of the department to provide their FOAP information on the billing page and obtain reimbursement from the group that services are being requested for.

    We will not bill an outside vendor for charter services provided. It remains the responsibility of the department chartering services with Tiger Transit to file for reimbursement from any outside vendor paying for services provided.

    Possession of hazardous materials or weapons, as well as the use of tobacco products, e-cigarettes, possession of drugs or open alcoholic beverages is strictly prohibited. Violation of these policies will result in the immediate termination of the charter and with the chartering department being charged for the entire charter, per number of buses scheduled.

    At no time should the driver be asked, encouraged or pressured to break a law or circumvent our policies.

    Drivers must adhere to on-duty limitations in accordance with federal regulations.

    No Tiger Transit bus contains overhead storage or storage areas under the bus.

    Nothing is allowed to be placed in front of the back door of the bus without prior permission from Transportation Services.

    As per DOT regulations, the aisle of the bus must remain clear of obstacles at all times. Items which must be stored in areas which protrude into the aisle or interfere with other passengers and/or DOT regulations are not permitted on board.

    Failure to adhere to Tiger Transit rules and regulations may result in termination of all scheduled charter services. If a charter is terminated due to our rules and regulations not being followed, the group will not be allowed to schedule future charter services.

    Any student group wanting to schedule charter services will need to have the office that sponsors the group complete and submit the CSR Form on the group's behalf.

    As per our billing policy, all charges relating to services provided will be direct charged against FOAP the chartering department provides to us. Complete information regarding this policy can be viewed in the Billing Policy section of this page.

    Any group chartering services either to or from The Hotel at Auburn University is responsible for contacting the hotel to ensure our buses can come onto the property. Due to configuration of the buses, they will have to enter and exit via the front entrance and stage next to the pool.

    Buses are not allowed to go to any other area on the hotel property.

    Groups chartering services to any airport to pick-up passengers must provide flight information for each member of the chartering group's party at the time of submitting the CSR Form.

    As drivers are not permitted to disembark from the bus to locate passengers being picked up at the airport, we require that a representative of the chartering department meet the driver at the designated spot time and departure location in Auburn and accompany the driver to the airport. We require the representative's name and contact information included at the time of submitting the CSR Form.

    Failure to provide this information at the time of submitting the CSR Form will force a delay in processing the request for service. We will not allow any scheduled charter to an airport to proceed without a representative of the chartering department riding on the bus to/from the airport.

    For charters intended for on-campus tours, the chartering department must provide route information at the time of submitting the CSR Form, so a determination can be made regarding if the bus can get to the requested locations. Failure to provide this information will force a delay in processing the request for service until the route information has been received.

    The chartering department is responsible for securing tour guides for their scheduled charter. Any requests for tour guides must go through the sponsoring office. We are unable to make a request for tour guides on behalf of a chartering department.

    Groups needing to have a PA system on board the bus must provide their own equipment. At no time should a PA system be placed with the driver at the front of the bus or in the aisle of the bus, per DOT regulations which prohibit items being placed in the aisle or that interfere with other passengers.



    Please Note: Due to the configuration of the new buses, they're unable to go into some places that the old Tiger Transit buses could. Please see the next section for additional information.

    Due to the configuration of the new Tiger Transit buses, a charter may not be able to go to a requested location. While we will do our best to ensure that we can provide the requested service, we reserve the right to deny any request for service where a bus cannot safely access a location and where an alternative location cannot be agreed upon.


    Locations that buses cannot access safely include, but are not limited to:

  • Dirt roads
  • Gravel roads
  • Bridges that are not rated for buses to cross
  • Bridges that appear unstable
  • Unpaved areas where the bus would need to turn around at
  • Areas where there is not sufficient space for buses to turn around


  • Additionally, there are campus locations that buses are unable to access. Those locations include, but are not limited to:

  • Alumni Center gravel parking lot
  • AU Challenge Course
  • Corley Loop
  • Duncan Drive (between Varsity Drive and Samford Avenue)
  • Lowder Hall parking lot
  • North Auburn Pavilion
  • Quad Drive
  • Raptor Center
  • Roosevelt Concourse
  • Ross Square
  • The Hotel at Auburn University porte co·chère
  • Wilmore Drive

  • Due to safety issues, buses are not allowed to drop off or pick up passengers in the street or roadway.

    All locations appearing on a charter request will reviewed and either approved or denied by the Transportation Services Office prior to our sending the request to our vendor.

  • All requests must go through the Transportation Services administrative office for review and approval.
  • All charters must be booked at least 14 business days in advance of the needed date. Any group submitting a CSR Form less than 14 business days prior to the requested charter date is subject to a non-refundable Priority Processing Charge (PPC) if service is approved. This charge is in addition to all other rates and charges. See the Charter Rate/Charges section for current PPC information.
  • In order to avoid a delay in processing your request, we will only accept charter requests submitted on the most recent version of our CSR Form. All information is required to be included on the form and must be typed in. Additionally, each form must be signed by someone within the chartering department who has signature authority for financial matters.
  • Even if the details are the same, a separate form must be submitted for each date services are being requested for.
  • For dates where multiple service times are needed, a form for each group of service times must be submitted.
  • We require that an Auburn University faculty or professional staff member be in charge of the group and present at the departure location at the Tiger Transit designated spot time. We will not allow a scheduled charter to proceed without this requirement being met.
  • It is at the descretion of our administrative office as to whether or not to require an Auburn University faculty or professional staff member accompany the group on each charter bus requested.
  • For charters to/from the airport, we require that a representative of the chartering department meet the driver at the designated spot time and departure location in Auburn and accompany the driver to the airport. The representative's name and contact information is required to be included at the time of submitting the CSR Form. We will not start processing a request for service to/from the airport without this requirement being met. Complete information regarding the requirements for airport charters can be found in the Charters to/from Airports section of this page.
  • Drivers are not permitted to leave a bus in order to locate any member of the chartering group's party.
  • The signature on the form indicates that the terms and conditions on this webpage have been read and agreed to.
  • Please click here to access the CSR Form.
  • Last Modified: September 01, 2022