What an Ombudsperson Does and Does Not Do
What an Ombudsperson does:
Responses to issues brought to the ombudsperson are tailored to the individual's situation and informed consent. For example, the ombudsperson can:
- Actively listen to your questions and concerns
- Offer information about Auburn University policies, procedures, and programs
- Discuss your concerns and clarify issues
- Help identify and evaluate a range of options for resolving a problem
- Gather information and offer referral to other resources when appropriate
- Advise you on steps to resolve a problem informally
- Facilitate communication indirectly or, when given permission, through serving as an impartial third party
- Work for collaborative agreements through negotiation or mediation
- Track perceived issues and trends
- Make recommendations for review of policies or procedures to appropriate bodies
What an Ombudsperson does not do:
- Make decisions, findings of fact, or determine the "guilt" or "innocence" of those accused of wrongdoing
- Establish, change, or set aside policies or administrative decisions
- Offer legal advice
- Offer psychological counseling
- Participate in grievances or other formal processes
- Serve as an agent of notice for Auburn University
- Serve as an advocate for any individual