Information for Students

Mail Room Locations
Location Summer Hours Sells Stamps Phone Number
Central Mail Room 7:30 - 4:00 (334) 844-4860
Hill Mail Room 7:30 - 4:00 Yes (334) 844-3458
Quad Mail Room 7:30 - 4:00 Yes (334) 844-4128
Village Mail Room 7:30 - 4:00 Yes (334) 844-3449
South Donahue Mail Room 7:30 - 4:00 Yes (334) 844-9580
Cambridge Mail Room 7:30 - 4:00 (334) 844-4869

  • Need to contact the Mail Services Asst. Manager? Call (334) 844-4860.
  • All locations are closed for lunch from 11:45 a.m. to 12:45 p.m.
  • Stamps may also be purchased at the Auburn University Bookstore located on the first floor of Haley Center.

Frequently Asked Questions (FAQ)

Each residential student is assigned a mailbox key or combination during move-in at the beginning of the fall semester by the residential assistant of their assigned hall. Any student that is not assigned a key during that time can go to their residential mailroom to be assigned one by the mail clerk.
  • Hill Residence Halls - mailroom is located in Burton Hall
  • Quad Residence Halls - mailroom is located in the Quad Center
  • Village Residence Halls - mailroom is located next to the Tiger Transit bus stop
  • South Donahue Residence Hall - mailroom is located in Room 1349
  • Cambridge Residence Hall - mailroom is located within the residence hall
For more information review the Auburn University Mail Services Guide for Students.
A student I.D. is required before any package can be picked up. Unclaimed packages will be returned after 30 days.
All packages are received and processed by 2 p.m. daily. Students receive an email notification of their package arrival. If a package is small enough to be placed in a mailbox, we will do so. Make sure to check your mailbox frequently. If there is a problem with a package that hasn't been delivered, or is lost, please have the tracking number and carrier information available when asking for assistance.
Mail is received from the United States Post Service (USPS) once daily at 7:15 a.m. Any packages that arrive after that time will be picked up for delivery the next business day.

UPS, FedEx, DHL and any other carriers deliver between 10 a.m. and 4 p.m. daily. Carriers such as UPS and FedEx have no set time for delivery. Pick up packages at your area mailroom.
Student letters are sorted and placed in mailboxes throughout the day. Please be patient as sorting mail takes time due to the quantity of mail received each day. Letters and packages must have the physical street address. Be sure to include the residence hall name, room number, and street address (click here for address guidelines). Any mail that does not include this information will have delayed delivery.
Outgoing mail is accepted at each of the resident hall mailrooms and other locations on campus.
There will be a $25 charge for misplaced or stolen keys. NO EXCEPTIONS. Report a lost or stolen key immediately to Mail Services Clerk at your desingated hall.
When shipping important items (checks, passports, credit cards, medicine, etc.) use some form of tracking such as certified, signature confirmation, or express.

Please use the registered name (government name) of the student when sending mail or packages. Please NO ABBREVIATIONS OR NICKNAMES. Neglecting to do so could result in your package being returned to sender.

DO NOT SEND CASH IN THE MAIL! If you choose to send cash, it will be at your own risk. Mail Services will not be responsible for cash sent through USPS, FedEx, UPS, and DHL.

Perishable, medical, or refrigerated items should be clearly labeled.
Your mailroom is responsible for the security of your mail. In order for us to provide security, we need your cooperation. Please make sure you lock your mailbox after each use. If you have any problems with locking your box, please contact your mail clerk for assistance. Your individual mailbox key (in residence halls with keys) is provided for your use only. Do not give it to your roommate or friends.
Mail or packages received with missing or incorrect box numbers will be subject to delays in processing. Properly addressed mail will be first priority. Incorrect mail will not be processed until later that day, or the following day depending on the volume of mail received that day.

Do not use “PO Box” in the address.

Mail Services often receives items with an unknown name and no box number. Most often it is the name of a parent or person ordering merchandise for a student. Items received with an unknown recipient will be held up to three business days before being returned to sender. For someone to claim an unknown package, please have information such as a tracking number, name of sender and carrier, and I.D. to present to our staff.
When you move out of University Housing, you are required to complete this online forwarding address form. Mail will be returned to sender if no forwarding address is submitted. Packages and/or mail of any kind should not be sent to you more than three days prior to your arrival on campus and no less than one week prior to your last residential day of the school year.
Complete this online forwarding address form to forward mail from your campus address to another address.

Last Updated: May 05, 2021