Programming Requests Standards

Area:

Requests for Service

Topic:

Programming Requests

Standard:

All services will be officially requested and all requests will be tracked.

Procedures: Requests for programming services should be initiated through the Request for Application Development/Maintenance through the apppropriate web application.

All requests shall be evaluated against the appropriate project plan.

Each request shall require a justification to ensure its role in the appropriate project plan.

All problem reports should be initiated through the Incident form.

If a user calls and requests service, complete either an Incident form or a Request for Application Development/Maintenance form as appropriate.

All Requests for Application Development/Maintenance must be approved by the Manager of Applications Support.

One-time requests are to be filed sequentially by request number.

All other requests and incident reports are to be filed with the documentation of the appropriate job. One-time requests are to be filed sequentially by request number.

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Standards

Last Modified: Friday, 27-Feb-2004 09:35:01 CST

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