Frequently Asked Questions
Who is eligible for Auburn Cares?
All Auburn University students are eligible for Auburn Cares services.
When a student is referred, a staff member will reach out to the student to assess his or her needs, provide resources and assist the student in developing an action plan.
What does the Auburn Cares office do?
- Meets with students who are struggling with academic and non-academic problems
- Assesses the type of assistance and resources a student needs
- Provides referrals to campus and community resources
- Works with students to develop self-advocacy skills
- Exploration of and referral for mental health concerns
- Alcohol/Drug Referrals and Coordination
- Problem Resolution
- Crisis management
What are the benefits of accessing Auburn Cares Services?
- Aiding students in maneuvering through the unintended, related consequences of an illness or injury.
- Communicating with Associate Dean/professors in regards to class attendance, missing exams or important class deadlines, etc.
- Communicating with parents/guardians, if necessary.
- Making referrals to on-campus/community resources.
- Providing support during a time of stress or crisis.
What are some signs that may warrant a referral to Auburn Cares?
Academic concerns - marked decline in academic performance, inability to cope with academic pressures, communication that is concerning, missing classes/assignments, continual seeking of special provisions, disorganized or erratic performance.
Behavioral concerns - disruptive behavior, disturbing conduct, verbal or physical harassment, shift in mood that is sudden or significant, concerning use of alcohol and/or other drugs, self-harming behavior, risk-taking behaviors, thoughts or threats of harming others, disorganized speech/non-sensical conversation/emails/texts, emotional/physical outbursts, changes in personal hygiene/sleep/eating.
Social/Emotional concerns - relationship issues, loss of family member or friend, verbal/physical/sexual abuse, depression that seems more than just the blues, thoughts or threats of suicide.
Are Auburn Cares meetings confidential?
The information shared with the Auburn Cares staff do not fall under the same confidentiality levels of a healthcare provider or counselor. Every effort is made to protect your privacy and the information discussed will only be shared in the context of assisting the student. The staff will share information on a need-to-know basis. In order to coordinate services, written releases of information are signed by the student, when necessary.
How are Auburn Cares services accessed?
Referring a Student
Currently enrolled students can be referred to Auburn Cares by contacting Katherine Hettinger at firstname.lastname@example.org or 334-844-1423. The reporter should be prepared to provide detailed information about the student's current situation. Reports cannot be made anonymously. Referrals must include the reporter's name and the reporter's contact information.
Self-ReferralStudents who are interested in Auburn Cares services, or would like to learn more about it should contact Katherine Hettinger to schedule an appointment.
What should I expect if I refer a student to Auburn Cares?
We will reach out to the student and determine what type of follow-up is needed. In most cases, we will provide support services to the student which may range from connecting a student to on-campus and/or community resources to providing on-going support services to the student.
Often, students welcome the intervention and are thankful to have faculty/staff members who care about them. While we are not always able to keep the reporting person’s identity confidential, we do not directly disclose the reporters identify.
What happens when I submit a report?
When a report is submitted it is:
- Routed in real time to the Auburn Cares staff
- Reviewed during normal business hours to identify the specific concerns reported
- Assigned for follow-up
Frequently the Auburn Cares staff will consult with the reporting person for additional information.
The staff meets with student to assess receptivity to assistance and make referrals as appropriate.
It is important to remember that in many situations we will not be able to provide detailed follow-up information to the reporting person. We will share information on a need-to-know basis.
What should I include in my email?
In order to protect the safety of all parties involved, reports cannot be made anonymously. A reporter must include their first and last name, telephone number and email address. They should also provide a detailed description of the involved student's situation.
Where is Auburn Cares located?
Auburn University Student Center
255 Heisman Drive, Suite 3231
Auburn, AL 36849