Frequently Asked Questions


How do I schedule an appointment?

Appointments are required (except for emergencies) and can be made by calling 844.5123 or by stopping by in person at the Center. Business hours are 8:00 am-5:00 pm, Monday through Friday. Also see How to Get Started.

What about emergencies?

For emergencies, SCS senior clinic staff members are available during regular business hours and can be accessed by calling or stopping by the Center. After business hours and weekend emergency information can be found under the Crisis tab in the menu of the SCS home page.

Where is SCS is located?

We are located on the 2nd floor of the Auburn University Medical Clinic at the corner of Lem Morrison Drive and Duncan Drive. Campus Map

What about parking?

There is plenty. Clients may use the Auburn University Medical Clinic parking lot while they are being seen at SCS. The Center is also on the Tiger Transit route. The Central East route stops and picks-up at AUMC.

What types of services are offered by Student Counseling Services?

The Center offers brief individual therapy, group therapy, consultation for faculty, staff, parents, and students, and educational and outreach programs to the campus community. Services are available throughout the year.

What is meant by "brief" individual therapy?

During the intake appointment, a student’s needs are assessed. Follow-up sessions are scheduled as appropriate to help a student work through his or her problems. Students are allowed 10 individual therapy sessions per academic year. Students who want or need more frequent or longer-term contact with a counselor are referred to off-campus resources. Students may use group counseling as an adjunct or primary form of treatment. Group sessions are only limited by the number of groups available and the number of times any group meets.

How much does it cost for therapy?

There are no charges for individual and group therapy appointments that you attend. Effective August 17, 2010, you will be charged a fee if you do not call at least 24-hours prior to your appointment to cancel an appointment. A fee of $20 will be billed to your Bursar’s account for late cancellations and missed individual and intake appointments;late cancellations and missed group therapy appointments incur a $10 fee;late cancellations and missed psychiatric evaluations incur a $100 fee; late cancellations and missed psychiatric medication check appointments incur a $50 fee. It will be billed to your student account.

What types of problems do students typically come to the Center with?

Students come to the Center with a range of problems. Many have issues related to their normal development such as identity or relationship issues. Others are dealing with more specific psychological issues such as depression, anxiety, post-traumatic stress, bereavement, substance abuse, or eating and body image issues. Some students are not sure what the problem might is but just know they are not functioning or feeling the way they normally do. They might notice having a harder time studying, eating or sleeping too little or too much, or otherwise just not meeting their day-to-day obligations. A counselor can help students sort out what is wrong in order to help get students back on track.

How confidential is my contact with SCS?

Student Counseling Services carefully adheres to professional standards of ethics and confidentiality. Visits to SCS are strictly confidential. This means that communications between counselor and client are privileged and safe-guarded. Information is not released to anyone (parents, professors, employers, or authorities) without your written permission. In the state of Alabama, the confidential relations and communications between licensed psychologists and their clients are placed upon the same basis as those provided by law between attorney and client.

What are the qualifications of the SCS staff?

SCS is committed to providing the highest quality of counseling and psychological services to its students. To that end, full-time licensed or license-eligible psychologists and counselors staff the Center. The Center also serves as a training site for Auburn University graduate students in mental health-related fields. The graduate clinicians-in-training are closely supervised by licensed or certified senior clinical staff.

What about medication?

SCS has two consulting psychiatrists who can provide medication consultation for students who are evaluated and referred by a SCS senior staff clinician. Due to the limited availability of our consulting psychiatrists, these services are available only to students assessed by the SCS senior clinical staff. If you think you may benefit from medication, then please call SCS for an evaluation. SCS also utilizes AUMC and local physicians for medication referrals.

If you are already on medication, and are in need of a refill or a local provider, then you may contact the Center for referral assistance. In addition, if the medication(s) you are currently taking is/are working for you and you do not have any complications, then you may also contact the Auburn University Medical Clinic (334.844.4416) for possible medication management.

Can a student use the Center while maintaining a relationship with a counselor or psychiatrist with whom the student may already be working with at home?

Yes, the SCS staff would probably want to consult with the home mental health service provider to assure continuity of care, but we encourage students to maintain those relationships as well as build relationships with an on-campus support system.

What if a parent, another student, or a faculty and staff member is concerned about a student?

Counselors are available to consult with during business hours if there is a concern about a student. Strategies for helping the student, and if appropriate, getting the student in to see a counselor can be discussed. SCS staff members do not generally contact students and ask them to come in or inquire about their mental health. It is our belief that counseling is most effective when it is voluntary. Students often perceive such calls as intrusive. If a situation exists in which a student is in imminent danger as a result of a psychological problem, then appropriate law enforcement or emergency medical personnel will be contacted.