AU Wireless

AU Wireless

AU Wireless connectivity became available for AU employees & students in 2002. Locations continue to be added to the areas of AU Wireless availability via AU_WiFi and AU_GameNet. Also with the growth of technology AU Wireless continues to become more accessible, reliable, and secure.

 

Common Topics

What is AU_WiFi?
AU_WiFi is a WPA2-encrypted broadband wireless network, which means traffic cannot be easily obtained as it passes from a user's computer to the wireless access point. Because this traffic is secure, users may use insecure protocols (ex. pop3, imap, telnet, ftp, etc.). AU_WiFi has 802.11n access points for high speeds.
What is AU_GameNet?
AU_GameNet is Auburn University's broadband wireless network for TiVos & gaming consoles, such as Sony Playstation 3, XBOX 360, and Nintendo Wii. AU_GameNet has 802.11n access points and are located in residential halls and restricted by MAC address.
Who has access to the AU Wireless network?

All Auburn University employees and students can access the AU Wireless network.

To access the AU Wireless network, you will be required to log in using your User Name and computing password. If you need to establish a temporary guest account, please contact:

OIT HelpDesk
(334) 844-4944
helpdesk@auburn.edu
Hardware Requirements

Your computer needs a wireless network card installed or a wireless USB adapter. Wireless controllers should be 802.11n & WPA2 compatible.

If you do not have a network card, you can purchase and install this equipment on your own, or you can contact the Student PC Shop at (334) 844-9313. The SPCS will install a network card for you after you supply the card. The installation charges will appear on your bursar bill.

We recommend that your computer meet or exceed these minimum system requirements:

Windows-compatible
  • Windows XP (Service Pack 3)
  • 256 MB of RAM
  • Wireless adapter with WPA2 capability
  • 1 GB free hard disk space
Macintosh
  • Mac OS 10.4
  • 512 MB of RAM
  • Wireless adapter
  • 1 GB free hard disk space
Security Requirements

AU Policies require that your Windows computer have current anti-virus software and Microsoft Windows security patches.

AU provides Anti-Virus Software to students at no charge. Download a copy from the web site at www.auburn.edu/download.

Download and install Microsoft Windows service packs and other updates from the Microsoft Windows Update site at windowsupdate.microsoft.com.

Wireless locations on campus

Wireless coverage is offered in select areas of campus. Additional areas of campus will have coverage soon. Current areas are listed below:

Public Areas:

Specific Academic Areas:

Trying out the wireless network
If you would like to "try before you buy" a wireless laptop, they are available at the RBD Library for your complimentary use. The laptops can be checked out for use within the building for four hours at a time. An employee or student ID and a User Name and password are required.
Wireless network security

The AU_WiFi access points are fully encrypted. However, if you are off-campus and need an encrypted connection use the Cisco VPN, which is available to Auburn University employees and students via AU Install. The Cisco VPN (Virtual Private Network) provides 168-bit DES encryption to ensure that all data sent is protected.

Of course, even if you are not using the Cisco VPN client, you can still establish secure data connections when visiting web sites and e-mail portals that offer SSL connections, such as Amazon.com and other popular commerce sites.

Download : Cisco VPN Client

Configuration Instructions

AU_WiFi

New certificate issued for AU_WiFi (1/6/12)

A new security certificate was issued for AU_WiFi. This change may cause you to be unable to connect to AU_WiFi until you make the appropriate changes below. Select your operating system for instructions:

Mac Users

  1. When you first log into AU_WiFi, you will be prompted to accept a new certificate for AU_Wifi.
  2. Accept this new certificate.
  3. If you have any problems getting on AU_WiFi, please contact the OIT HelpDesk at 334-844-4944.

Windows XP Users

  1. If you previously had your computer on AU_WiFi, you will need to update your certificates in order to get on AU_WiFi
  2. The following instructions should help you get connected.
    1. Click Start > Connect To > Show all connections.
    2. Right-click your wireless network connection and select "View Available Wireless Networks".



    3. If you are in range of an AU_WiFi access point you will see AU_WiFi listed. It should automatically try and connect to AU_WiFi if you have been on the network before. If it tries to connect automatically, disconnect from AU_WiFi.
    4. Once a balloon pops-up in your taskbar, click "Change the order of preferred networks".



    5. Click the "Wireless Networks" tab, select AU_WiFi, and click the "Properties" button.

      Note: If you do not have a "Wireless Networks" tab, your wireless connections are probably being managed by a third party application. You can attempt to disable this application or contact the Student PC Shop for assistance.




    6. Click the "Authentication" tab.
    7. Select "Protected EAP (PEAP)" from the drop-down list. Make sure the bottom two check boxes are not selected. Then, click the "Properties" button.



    8. Check "Validate server certificate" and "Connect to these servers:".
      Type "wxauth.auburn.edu;wxauth2.auburn.edu" (no spaces).
      Check every certificate that has "Class 3 Public Primary Certification Authority" from the Trusted Root Certification Authorities list. There may be one in the sections that has “VeriSign Class 3 Public Primary Certification Authority” Check all the certificates that contain the above words.
      Uncheck "Do not prompt user to authorize new servers or trusted certification authorities."
      Select "Secured password (EAP-MSCHAP v2)" from the drop-down list.
      Check "Enable Fast Reconnect"

      Protected EAP Properties

    9. "OK" out of all the boxes so that you are back to the desktop.
    10. Right-click your Wireless Network Connection and select "View Available Wireless Networks"
    11. Select AU_WiFi and click "Connect".
    12. A balloon should pop-up in your taskbar that says, "Click here to select a certificate or other credentials for connection". Click this balloon.



    13. You should now see a "Enter Credentials" window. Enter you Auburn User Name (No @auburn.edu) and Password for authentication (Leave Logon Domain blank). Click "OK".

  3. If changing the above information does not work for you, try deleting the account and adding it back.
  4. If deleting the account does not work, you will need to contact the OIT HelpDesk at 334-844-4944.

Windows Vista Users

  1. If you previously had your computer on AU_WiFi, you will need to update your certificates in order to get on AU_WiFi
  2. The following instructions should help you get connected.
    1. Click the Windows Icon (Start Button), type in the Start Search "Network and Sharing Center", and then click the shortcut "Network and Sharing Center".

      Network and Sharing Center

    2. Click "Manage Wireless Networks"
    3. From the list of wireless networks, click on AU_WiFi. Then right click on AU_WiFi and select properties.
    4. Click the "Authentication" tab.
    5. Select "Protected EAP (PEAP)" from the drop-down list. Make sure the bottom two check boxes are not selected. Then, click the "Properties" button. Instead of properties come versions have the word Settings.


    6. Check "Validate server certificate" and "Connect to these servers:".
      Type "wxauth.auburn.edu;wxauth2.auburn.edu" (no spaces).
      Check every certificate that has "Class 3 Public Primary Certification Authority" from the Trusted Root Certification Authorities list. There may be one in the sections that has “VeriSign Class 3 Public Primary Certification Authority” Check all the certificates that contain the above words.
      Uncheck "Do not prompt user to authorize new servers or trusted certification authorities."
      Select "Secured password (EAP-MSCHAP v2)" from the drop-down list.
      Check "Enable Fast Reconnect"

      Protected EAP Properties
    7. "OK" out of all the boxes so that you are back to the desktop.
    8. Reopen the Network and sharing center menu.
    9. Click “Connect to a network.

      Connect to a network
    10. On the Connect to a Network screen select AU_WiFi and press "Connect". You may need to wait a few minutes before AU_WiFi is available.

      Select AU_WiFi
    11. Now presented with a window notifying you additional log on information is required, press "Enter/select additional log on information.

      Enter/select additional log on information
    12. Enter you username (don't type @auburn.edu) and password for authentication (Leave Logon Domain blank). Click "OK".

      Enter your username
  3. If changing the above information does not work for you, try deleting the account and adding it back.
  4. If deleting the account does not work, you will need to contact the OIT HelpDesk at 334-844-4944.

Windows 7 Users

  1. If you previously had your computer on AU_WiFi, you will need to update your certificates in order to get on AU_WiFi.
  2. We have found that this works best if you delete the AU_Wifi account and add it back following the instructions on our website.
  3. To delete the AU_WiFi account do the following:
    1. Click the wireless icon in your system tray.

      Wireless in System Tray
    2. Click on Open Network and Sharing Center

      Open Network and Sharing Center
    3. Click on Manage Wireless Networks.

      Manage wireless networks
    4. From the list of wireless networks, click on AU_WiFi. Then click delete.
  4. To add AU_WiFi back, complete the following steps
    1. Click the wireless icon in your system tray.

      Wireless in System Tray
    2. When your available wireless networks are visible, select AU_WiFi and press "Connect".

      Open Network and Sharing Center
    3. You should now be presented with a login form. Enter your username and password and then press "OK".

      Network Authentication
    4. You will then be prompted to either connect or terminate with the following Windows Security Alert. Please click on Connect. This is not the recommended setting, but it is okay to click connect.

      Windows Security Alert
  5. If you are still unable to connect to AU_WiFi, you may need to manually connect your Windows 7 machine to AU_WiFi.
  6. If adding the account manually does not work, you will need to contact the OIT HelpDesk at 334-844-4944.
How to connect with Windows XP

Before continuing determine which Service Pack you have installed:

  1. Right-click "My Computer" and select "Properties".
  2. Look in the "System" area on the "General" tab.
  3. If you have a Service Pack installed it will be listed there.
  4. You may continue if you have at least Service Pack 3, which includes the WPA2 update (KB893357).

To configure your Windows XP computer follow these instructions:

  1. Click Start > Connect To > Show all connections.
  2. Right-click your wireless network connection and select "View Available Wireless Networks".



  3. If you are in range of an AU_WiFi access point you will see AU_WiFi listed. It should automatically try and connect to AU_WiFi if you have been on the network before. If it tries to connect automatically, disconnect from AU_WiFi.
  4. Once a balloon pops-up in your taskbar, click "Change the order of preferred networks".



  5. Click the "Wireless Networks" tab, select AU_WiFi, and click the "Properties" button. 

    Note: If you do not have a "Wireless Networks" tab, your wireless connections are probably being managed by a third party application. You can attempt to disable this application or contact the Student PC Shop for assistance.




  6. Click the "Authentication" tab.
  7. Select "Protected EAP (PEAP)" from the drop-down list. Make sure the bottom two check boxes are not selected. Then, click the "Properties" button. 



  8. Check "Validate server certificate" and "Connect to these servers:".
    Type "wxauth.auburn.edu;wxauth2.auburn.edu" (no spaces).
    Check every certificate that has "Class 3 Public Primary Certification Authority" from the Trusted Root Certification Authorities list. There may be one in the sections that has “VeriSign Class 3 Public Primary Certification Authority” Check all the certificates that contain the above words.
    Uncheck "Do not prompt user to authorize new servers or trusted certification authorities."
    Select "Secured password (EAP-MSCHAP v2)" from the drop-down list.
    Check "Enable Fast Reconnect"

    Protected EAP Properties

  9. "OK" out of all the boxes so that you are back to the desktop.
  10. Right-click your Wireless Network Connection and select "View Available Wireless Networks"
  11. Select AU_WiFi and click "Connect".
  12. A balloon should pop-up in your taskbar that says, "Click here to select a certificate or other credentials for connection". Click this balloon.



  13. You should now see a "Enter Credentials" window. Enter you Auburn User Name (No @auburn.edu) and Password for authentication (Leave Logon Domain blank). Click "OK".

How to connect with Windows Vista
  1. Click the Windows Icon (Start Button), type in the Start Search "Network and Sharing Center", and then click the shortcut "Network and Sharing Center".

  2. Click "Connect to a network"

  3. On the Connect to a Network screen select AU_WiFi and press "Connect". You may need to wait a few minutes before AU_WiFi is available.

  4. Now presented with a window notifying you additional log on information is required, press "Enter/select additional log on information.

  5. Enter you username (don't type @auburn.edu) and Password for authentication (Leave Logon Domain blank). Click "OK".

How to connect with Windows 7
  1. Click the wireless icon in your system tray.

  2. When your available wireless networks are visible, select AU_WiFi and press "Connect".

  3. You should now be presented with a login form. Enter your Auburn University username and password and then press "OK".

How to connect with Windows 7 Manually
  1. Click the wireless icon in your system tray.

  2. Select Open Network and Sharing Center

  3. Click Manage Wireless Networks


  4. Click on Add  a new network.
  5. In the next window, you will need to click Manually create a network Profile
  6. You will then need to fill out the following information
    1. Network Name: Au_WiFi
    2. Security type: WPA2-Enterprise
    3. Encryption type: AES
    4. Then click Next

      Manually Create Connection
  7. Click on Change Connection Settings, and in the new box that opens up click on the Security tab.
  8. Then click on the Settings button

    Manually Create Connection
  9. Fill out the following information:
    1. Check "Validate server certificate" and "Connect to these servers:".
    2. Type "wxauth.auburn.edu;wxauth2.auburn.edu" (no spaces).
    3. Check every certificate that has "Class 3 Public Primary Certification Authority" from the Trusted Root Certification Authorities list. There may be one in the sections that has “VeriSign Class 3 Public Primary Certification Authority” Check all the certificates that contain the above words.
    4. Uncheck "Do not prompt user to authorize new servers or trusted certification authorities."
    5. Select "Secured password (EAP-MSCHAP v2)" from the drop-down list.
    6. Check "Enable Fast Reconnect"
    7. Press OK

      EAP Properties
  10. Click on the configure button and Make sure that you uncheck "Automatically use my Windows logon..." and click "OK". Continue to click "OK" until all properties windows are closed.

    EAP MSCHAPv2
  11. Click OK out of the EAP MSCHAPv2 Properties box, and the Protected EAP properties box.
  12. Then click on Advanced Settings

    AU_Wifi Wireless Network Properties - Security Tab
  13. Within the Advanced Settings window, fill out the following information
    1. Check specify authentication mode
    2. In the drop down box, choose user authentication
    3. Then click save credentials and type in your username and password.

      Advanced Settings
  14. Click ok out of all the boxes
  15. Disconnect and reconnect to AU_Wifi.
    1. Click the wireless icon in your system tray.

      Wireless Icon Tray
    2. When your available wireless networks are visible, select AU_WiFi and press "Connect".

      Connect
    3. You should now be presented with a login form. Enter your username and password and then press "OK".


    4. You will then be prompted to either connect or terminate with the following Windows Security Alert. Please click on Connect. This is not the recommended setting, but it is ok to click connect.

      Windows Security Alert
  16. If you are unable to get connected please contact the OIT Helpdesk at 334-844-4944 or take your computer to the Student PC Shop.
How to remove cached user info for Macs

When setting up AU_WiFi on macs the user info will get cached. This information should be removed if a different user needs to log into AU_WiFi on the computer.

  1. Delete the AU_WiFi connection:
    • Turn off the AirPort (click the AirPort icon Mac Airport on right end of top menu bar. Select Turn Off AirPort)
    • Open Network Preferences (on menu when you click the AirPort icon)
    • Select AirPort in the left column of Network Preferences then click Advanced
    • Under the Advanced Tab, delete the AU_WiFi connection. Select AU_WiFi from network list by clicking it. Then, click the minus sign at the bottom of the column to delete it.
    • Under 802.1x Tab, delete User Profiles (click on it to select then click minus), and delete Login Window Profiles (click on it to select then click minus)
  2. Delete AU_WiFi certificates in Keychain
    • Open a new Finder Window (Click in the Dock)
    • Applications -> Utilities -> Open Keychain Access
    • In left column top menu (keychains) select Login, then select Certificates in the bottom menu (category)
    • Delete wxauth.auburn.edu (control+click then select delete)
    • In bottom menu select Passwords. Delete WPA: AU_WiFi
  3. Turn AirPort back on and log in. If the user info is still not deleted:
    • Open a new Finder Window
    • Click on Macintosh HD -> Users -> username -> Library -> Preferences
      Note: you may see library listed when you click open up the finder window. This is NOT the right one. You need to be in the User's Library not the Macintosh HD Library.
    • You will have to expand the window before you will be able to tell which file to delete. Click on the two parallel vertical lines under right scroll arrows and drag right.
    • Delete com.apple.eap.profiles.plist (control+click -> Move to Trash)

AU_Temp

How to connect with a Windows 7

Before trying to access AU_Temp, an Account Sponsor must go to http://www.auburn.edu/oit/temp_accts to set up a Temporary Account for you.

  1. Connect to the AU_Temp wireless network.

  2. Open your browser to display the AU_Temp Login.

    ***Help – If the AU_Temp Login page doesn’t appear at first, you may need to try and access a webpage such as www.google.com to force the process.

  3. Once you can see the Login Page, enter in your username and password that you received from your account sponsor.

    ***Help – If you receive a message stating “Login Failed”, contact your Account Sponsor and see how long ago the account was created. It could take up to 30 minutes for the account to be ready to use.

  4. Once successfully logged in, you should see this pop-up below and be able to surf anywhere on the internet.

  5. Keep this pop-up open until you are done using the wireless and make sure to click the Logout link towards the bottom of the pop-up to properly sign you out of AU_Temp.

AU_GameNet

How to connect with a PS3

Note: As of May 16, 2008, PS3's only have 802.11G network adapters.

  1. On the PS3 Home Menu, browse to Settings > Network Settings > Internet Connection and select "Enable".
  2. Scroll down to "Internet Connection Settings" and press the X button. You will be asked if you want to continue, select "Yes".
  3. When asked for "Selecting a Setting Method", select "Easy".You will be asked for your preferred connection method; select "Wireless".
  4. From the next window, select "Scan". You will see a list of Wireless connections in your area. Highlight "AU_GameNet" and press the X button.
  5. Press the right button to continue. Do not press the X button as this will edit the SSID.
  6. For the WLAN Security Setting, select "None" and press the X button. You will see a summary of your connection details; press the X button to save them and proceed to testing.
  7. Press the X button to save your settings and proceed to testing.
  8. Select "Test Connection" and wait. If the test is successful, then you have connected your PS3 to the Internet. If the test fails, contact the Student PC Shop.

Thanks to http://uk.playstation.com for the instructions.

How to connect with a Wii

Note: As of May 16, 2008, Wii's only have 802.11G network adapters.

  1. On the Wii console's main menu, click on the 'Wii button' in the lower left corner.

  2. This will take you to the settings screen. On this screen, click on 'Wii Settings'.

  3. In the 'Wii System Settings', click on the blue arrow on the right to reach the second screen of options. On this screen, click the 'Internet' button.

  4. Select 'Connection Settings'.

  5. Select an open connection, indicated by 'None', as shown:

  6. Select 'Wireless Connection'.

  7. Select 'Search for an Access Point'.

  8. At this point, the Wii console will search for any identifiable Access Points nearby. Once this search as completed, you will be direct to choose the Access Point that you wish to connect to, as shown. Click 'OK' to display the list of available Access Points.

  9. Select your "AU_GameNet" from the list of available Access Points. If your Access Point is not displayed, contact the OIT HelpDesk.

  10. Click 'Save' followed by 'OK' to save your connection settings...

  11. ...and select OK again to start an automatic connection test.



    If the test succeeds, Internet Setup is complete and your Wii console is wirelessly connected!
How to connect with an XBOX360

Note: As of May 16, 2008, XBOX360's do not have wireless capabilities unless the wireless adapter is purchased.

  1. Your XBOX360 should connect to AU_GameNet automatically. If you want to check this connection, click the "System" tab, and then click "Network Settings".

    Xbox 360 Network Settings page with Edit Settings selected
  2. On the "Network Settings" page, select "Edit Settings".

    Xbox 360 system tab with Network Settings selected
  3. On the "Edit Settings" page, select your wireless settings on the "Basic Settings" tab.

    Edit Settings page with Basic Settings tab displayed
  4. On the "Select Wireless Network" page, select "AU_GameNet".

    Select Wireless Network page with wireless network selected
  5. On the "Apply Settings" page, click "Test Xbox Live".

    Apply Settings page with Test Xbox Live selected
  6. If this is the first time you have connected your Xbox 360 to Xbox Live, you'll probably be prompted to apply an update. Congratulations—this means you have successfully connected to Xbox Live! Click "Yes, update now". Your Xbox will restart and will then be ready for use. If there are no updates, the Xbox Live Connection page shows that you're connected to Xbox Live. Press the "Y" button on your controller to continue.

    Test Xbox Live Connection page

Policies

Troubleshooting

I'm getting a certificate revocation error
  1. Open Internet Explorer
  2. Click "Tools" and "Internet Options"
  3. Press the "Advanced" tab.
  4. Scroll down to the security section. Uncheck "Check for server certificate revocation".
  5. Press "Apply" and "OK".

Last Updated: Jan. 20, 2012