Hoax or not?

If you receive an e-mail and you are not sure if it is a hoax or actual threat to your computer, you can view the web sites below to verify the information:

Sites about hoaxes:

• http://www.snopes.com/computer/virus
• http://www.stiller.com/hoaxa.htm

Legitimate virus listings:

• http://vil.mcafee.com/

Computers that have been detected to have the following conditions may be placed into the AU Quarantine Network until the issue has been resolved.

• Your computer has a virus or worm
• You have a blank or common password
• You are committing copyright violations
• Your computer's security has been compromised

If you ever find yourself looking at this page, you will need to contact the OIT HelpDesk at (334) 844-4944. They will provide you with the necessary information and tasks required to move your system back on to the normal Auburn University network.

Solution: Add the following file exclusion to on-access scanning in Sophos Anti-Virus:

1. Open Sophos Anti-Virus | Configure Sophos Anti-Virus | On-access Scanning | Exclusions
2. Click the 'Add' button
3. Under 'Item Type' choose 'Folder' and then browse to the folder containing the 'Sent' file, as in the example below:
   C:\Documents and Settings\[UserName]\Application Data\Thunderbird\Profiles\[Folder]\Mail\
4. Select the 'Sent' file, click OK, and then click Apply.

Solution: The Sophos Anti-Virus system tray icon may not be displayed. In this case, the ability to display desktop messages may be lost until the icon is redisplayed,although Sophos Anti-Virus does continue to detect threats.

• Click Start
• Click Programs
• Click Startup
• Click AutoUpdate Monitor

If the Sophos Anti Virus program has problems during installation, a log file is created that contains information explaining the problem. These log files are located in your computer's operating system temp folder. To find this folder:

• Right-click My Computer and left-click Explore.
• In the Address area, type: %windir%\temp

And press ENTER.

• Look for a .txt file that starts with: "Sophos Anti-Virus Install Log".

Double-click this file to open it to find an explanation of your problem.

If your previously installed anti-virus product does not uninstall correctly, the "Sophos Anti-Virus Competitor List.txt" log file will be created in the Temp directory. This file will provide information about what is preventing Sophos from installing.