TigerMail

Visit TigerMail: https://tigermail.auburn.edu

For the TigerMail desktop client, GroupWise, support visit: GroupWise Support

Common Topics

  • Your Auburn e-mail address

    [Direct Link | Print] All employees and students at Auburn University will have a username@auburn.edu e-mail address automatically assigned to them, where username is their username. This e-mail address is made available in the address book to Auburn University students and employees.

  • Mailbox size limit
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    Employees, the size limit of your TigerMail mailbox is the same as your GroupWise, 250 MB.

    If you were to exceed your limit, you would receive notification of the overage and while you will still be able to receive e-mail as normal, you will not be able to send any e-mail from your TigerMail account until you reduce your mailbox size. However if this continues, email will begin to be removed from your account starting with the oldest.

    How can I tell?

    If you use the GroupWise software for TigerMail, it's easy to tell how much space you have left in your mailbox. On the bottom-right of your mailbox, "Mailbox Size" and "Total" let you know what percentage of the limit you have used and how many total messages you currently have in your mailbox.

    Inside TigerMail you can see the Mailbox Usage in the top right hand corner. Also if you mouse over the Mailbox Usage area you will get comment window that pops up and give you more specific information regarding specifically how many MB out of your total you are using (ex. 15MB/100MB).

    If the Mailbox Size approaches 100%, it's a good time to clean out your mailbox.

  • Attachment size limit
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    Employee inboxes have a varying limit. This limit applies to sent or received attachments.

    If you need to send a larger document, one option would be to upload it to your personal web space, and then send the URL of the document in the e-mail message. Another option is to use an external resource like the one below:

    External Resource: http://www.yousendit.com

  • Address Book name changes
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    TigerMail reflects your name based on what is shown in the Auburn University records. In order to change your name in the address book, you will need to legally change your name with the Registrar's Office in Mary Martin Hall.

    After officially submitting your change request to the Registrar's Office and allowing a couple of days for the change to occur, you will need to contact the OIT HelpDesk to request that your information be updated in the TigerMail address book.

  • Forwarding TigerMail to another e-mail account
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    No. TigerMail does not support automatic forwarding of messages to another e-mail account. You can forward individual messages only.

    For more information regarding this policy, please review the Auburn University e-mail policies found at (http://www.auburn.edu/oit/policies).

  • TigerMail e-mail settings
    [Direct Link | Print]

    Note: As of Fall 2010, new students are given a TigerMail Live account (instead of a TigerMail account). Tigermail Live accounts are set up differently, and have different server settings. See the section titled "How do I configure my computer for my new TigerMail Live account?" on this page for details. The instructions below are kept for archival purposes.

    If you are familiar with configuring your IMAP client software to work with e-mail servers, then below are the servers that you will need to access TigerMail properly.

    For incoming messages: tigerin.auburn.edu

    For outgoing messages: tigerout.auburn.edu

    Please Note - TigerMail is a secure and encrypted e-mail system. Unfortunately, IMAP connections into TigerMail cannot be secured. Therefore, it is recommended that you use the TigerMail Web Access or the GroupWise software for TigerMail instead.

  • Spam and other misuse of AU e-mail
    [Direct Link | Print]

    Spam is unsolicited junk e-mail that is received over the Internet. Such items include:

    • Chain letters
    • Apartments for rent
    • Get-rich-quick scams

    Do not send these messages and if you receive them, do not reply to them as they simply let the "spammer" know that your e-mail account is active.

    "Spamming" people using your AU e-mail account will result in a loss of your computing privileges at Auburn University. Section 5.19 of the OIT Network Policy states:

    "Unauthorized mass mailings are prohibited and will result in the immediate loss of computing privileges. An example of an unauthorized mass mailing is using a mail client's address book or a directory service to send SPAM e-mail to every user listed there."

    What can I do to stop Spam?

    For information on how to clean Spam out of your GroupWise account, view our troubleshooting article, "Dealing with Spam in TigerMail" to learn what steps you can take to keep your e-mail inbox clean.

  • Scheduled Maintenance Sunday Mornings

    [Direct Link | Print] OIT computing resources may be unavailable for intermittent periods from midnight to noon on Sundays. These resources (including AU Access, Banner, TigerMail, the OIT Windows web server, GroupWise, Mallard, AU Office, and Blackboard) are regularly subject to outages for upgrades, enhancements and troubleshooting. Often these systems remain online during this time, but if maintenance is needed, that is when it is scheduled.

General How-To

  • Setting my e-mail software to access TigerMail
    [Direct Link | Print]

    Note: As of Fall 2010, new students are given a TigerMail Live account (instead of a TigerMail account). Tigermail Live accounts are set up differently, and have different server settings. See the section titled "How do I configure my computer for my new TigerMail Live account?" on this page for details. The instructions below are kept for archival purposes.

    While we recommend that you use the GroupWise for TigerMail client to access TigerMail, you can access your TigerMail from other e-mail software. The biggest drawbacks are that you will lose many of the great features that TigerMail offers, plus the transfer of e-mails will not be secure.

    Setting up TigerMail in Outlook Express:

    1. Open Outlook Express and choose Tools > Accounts
    2. Select "Add >" and from the options that appear, choose "Mail..."
    3. As the program prompts, enter your full name and your @auburn.edu e-mail address.
    4. The next screen you see will be the one shown below. Set your server type and incoming mail server.

      Setting Mail Servers
    5. In the "Outgoing mail (SMTP) server" field, you will need to put the server name of the internet service provider you are using.

      On-campus: tigerout.auburn.edu

      Off-campus:
      Bellsouth (Dial-up and DSL) - mail.bellsouth.net
      Charter (Cable) - smtp.charter.net

      Some apartment complexes in Auburn provide internet access that has already been set up. You will need to talk to the management at the apartment to determine the proper settings for your outgoing mail.

    6. At the next screen, enter your AU User Name in the "Account name" field and your password in the "Password" field. Leave "Secure Password Authentication" unchecked.
    7. Select "Next" and then select "Finish".

    While the exact instructions will vary slightly depending on which e-mail program you are using, the settings in the above image are the most important settings you need to remember.

  • Configuring my Internet-enabled cell phone for TigerMail
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    Note: As of Fall 2010, new students are given a TigerMail Live account (instead of a TigerMail account). Tigermail Live accounts are set up differently, and have different server settings. See instructions for iPhone or Android devices. The instructions below are kept for archival purposes.

    Follow these steps:

    1. Check with your cell phone service provider to ensure your cell phone receives Internet service.
    2. Consult your cell phone manual to determine how your phone sets up bookmarks.
    3. Enter this into a bookmark in your phone:

      https://tigermail.auburn.edu/gw/webacc?action=User.Login&User.id=username&
      User.password=password&merge=main&User.interface=simple

      Important Note: Replace 'username' with your User Name and 'password' with your AU Computing password.
    4. Save the bookmark to your cell phone.
    5. With your phone connected to the Internet, select the bookmark and you will have access to your TigerMail.

    Note: Normally OIT would never recommend saving a bookmark that includes your User Name and password, but your cell phone is a fairly secure device. Be aware, though, that if you lost your cell phone, it could be possible for someone to access your TigerMail account since your account information is saved.

  • Configuring my iPhone/iPad for TigerMail
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    Note: As of Fall 2010, new students are given a TigerMail Live account (instead of a TigerMail account). Tigermail Live accounts are set up differently, and have different server settings, which can be found here. The instructions below are kept for archival purposes.

    To use Auburn's incoming and outgoing IMAP servers on your iPhone/iPad, follow these steps:

    1. Open Settings applet on phone and go to Mail.  Choose New, then 'Other.'

      Account would be ON.
      Name is your full name.
      Address is your AU email address.
      Description is arbitrary, e.g. MS Live, TigerMail, etc.

      Incoming Mail Server-
      Host Name: tigerin.auburn.edu
      User Name: your User Name
      Password: your AU password

      Outgoing Mail Server-
      stigerout.auburn.edu
      SSL ON
      Port - 587

      Advanced-
      The only setting needed here is under Outgoing Settings.  Choose Authentication and then choose Password. 
    2. Save and exit.

    Note: To use Auburn's wireless network you must first authenticate through your web browser (just like you are on a laptop). 

  • Configuring my Android/Droid for TigerMail
    [Direct Link | Print]

    Note: As of Fall 2010, new students are given a TigerMail Live account (instead of a TigerMail account). Tigermail Live accounts are set up differently, and have different server settings, which can be found here. The instructions below are kept for archival purposes.

    1. If you have no accounts configured on the phone go to Email (you cannot add your AU account under Settings> Accounts and Sync) and enter your username@auburn.edu and password, then hit Manual setup (skip to step 2 now if this is your case). If you've already configured mail account(s) on the phone you'll need to open Email and hit the menu button, then choose Accounts. This will display your current account(s). Hit menu again to choose add account, then enter the username@auburn.edu and password as above and go to step 2.
    2. Choose IMAP. Username and password will stay as they are but change IMAP server to tigerin.auburn.edu. If you want a more secure connection (which I recommend) change security to SSL (this will also automatically change the port above it). Click Next.
    3. For outgoing server you can either use AU's or the Gmail email relay.

      AU outgoing-smtp Server- stigerout.auburn.edu
      Port - 587
      Security Type - None
      Require sign in checked with username and password entered.

      Gmail-
      For SMTP server use smtp.gmail.com.
      Change the Security to SSL which will automatically change the port.
      Enter your Gmail address and password for username and password.*
      Click Next twice.
      (If you use Gmail you'll want to add your @auburn.edu address in the Gmail Settings under Accounts and Imports so that your sent mail will show your @auburn.edu address).
    4. Name the account whatever you like and specify the sending name you want to use and click Done.

General Troubleshooting

  • Phishing Alert: Confirm Your Email Address
    [Direct Link | Print]

    I got an email from support@auburn.edu telling me to verify my auburn.edu account and password. What do I do?

    Known Phishing Attack

    1. Don't respond. Delete it.
    2. Know that Auburn University will not ask for personal information such as your e-mail password through an e-mail.
    3. Learn more about Phishing Scams
  • I receive a "Your Mailbox is unavailable" error
    [Direct Link | Print]

    If you are trying to access TigerMail Web Access, but when you enter your username and password, I receive an error that says "Your Mailbox is unavailable." TigerMail is currently experiencing an outage due to scheduled maintenance.

    Solution:

    Please wait about 15 minutes and try to log in to TigerMail again. If the problem persists, please click the "Report a Problem" link at the bottom of this page and report the error to the OIT HelpDesk.

    We are sorry for the inconvenience.

  • Dealing with Spam
    [Direct Link | Print]

    In the spirit of academic freedom and diversity, OIT does not block e-mails received by students and employees. OIT does mark e-mails that appear to be Spam with an identifier in the subject line. This allows the user to place rules in their e-mail software to automatically sort "junk" e-mail into a folder other than their inbox. (NOTE: a message may be blocked and deleted by the IronMail system if it is determined to carry a virus.)

    Identifier example:

    Subject: { SPAM 4 }::Make Money Fast Selling Magic Beans!

    Preventative Steps

    • Do not give out your e-mail address except to friends and colleagues.
    • Consider setting up an alternative address on a free site like Yahoo to use when subscribing to web sites and services.
    • Don't publish your e-mail address on the web unless it's a professional necessity.
    • Never reply to spam, not even to messages containing "click here to unsubscribe" links.
    • Do not click web links in e-mail messages because they may take you to fraudulent copies of well-known web sites.

  • I am unable to send e-mail on my iPod Touch
    [Direct Link | Print]

    SSL needs to be turned off.

    1. To do this, click the Settings icon on the Homepage.
    2. Select Mail , Contacts , Calendars
    3. Under Accounts select the Tigermail account (this account may not be named Tigermail).
    4. Make sure the account is turned on.
    5. Scroll down to the bottom and under Outgoing Mail Server select SMTP (it should say tigerout.auburn.edu).
    6. Under Primary Server you should see tigerout.auburn.edu and it should be on.
    7. Click on tigerout.auburn.edu. Server should be ON.
    8. Host Name: tigerout.auburn.edu. Use SSL should be OFF.

Last Updated: Jan. 22, 2011