TechStart is a website devoted to answering all the technology-related questions that new students and their parents have when they are just starting off at Auburn University. If you have a question that you think should be answered here, e-mail us!

 

Account Activation

As a new student, you will receive a deposit confirmation letter in the mail containing your Student ID/Banner ID and User Name. You will need that information to activate your account at: http://www.auburn.edu/activate.

• If you have not received your letter 10 business days after sending your deposit or have misplaced your letter, please contact (334) 844-6429.
• If you have received your letter but need help with the activation procedure, please call the OIT HelpDesk at (334) 844-4944.

 

Get familiar with these

	What is AU Access? Logging in to AU Access Navigating AU Access AU Access Help & How-Tos
	Tasks to Complete Prior to Attempting to Register tiger i Help & How-Tos
	How to read an e-mail message Synchronizing my AU computing passwords Configuring my Internet-ready cell phone to access TigerMail TigerMail Help & How-Tos
	How to enter E-Bill E-Bill Help & How-Tos
	Logging in to Blackboard View Your Blackboard Grades Blackboard Help & How-Tos

 

Before you arrive at Auburn

• Buying a new computer for college?
  • Discounts on hardware & software
  • Laptop computer vs. Desktop computer
  • Computer recommendations
  • Uninstall "document manager" BEFORE installing McAfee!
  • Free software including anti-virus (need User Name/Password)
    
    
• Make sure your computer's security is up-to-date
  • Update your computer before bringing it to campus
  
  
• Take a look at
  • CWE Survival Guide 2008

IT Questions? Contact:

• OIT HelpDesk
  • 1st Floor RBD Library
  • (334) 844-4944
  • helpdesk@auburn.edu

If you're living in on-campus housing

• AU_WiFi
  • Signing up for Resnet
  • ResNet Appropriate Use Policy
  • ResNet Help & How-Tos
    
    
• Cable TV
  
  
• Computer Security
  • Protecting your computer on campus
  • Uninstall "document manager" BEFORE installing McAfee!
  • Downloading and installing VirusScan Enterprise 8.5
  • Installing critical updates for Windows
  • Keeping Windows up-to-date
  • Automating Microsoft Windows updates
    
    
• Telephone services

Other connectivity options on campus

• OIT computing labs
• Wireless locations on campus

Common Troubleshooting Tips

• I forgot my Hold PIN (Alternate PIN)
• I forgot my password
• Common browser troubles with AU Access, TigerMail, E-Bill, and Blackboard