IT Survival Guide for Students


Accounts, Access, & Security

Your Auburn University username and password are key to accessing many of the resources the Office of Information Technology (OIT) provides. Protect your identity by protecting your password.

  • Don't share your username and password with anyone
  • Choose a long, strong password (use upper/lowercase letters, numbers, and special characters)
  • Don't use personal info like your username, pet's name, phone number, or date of birth in your password

When you activated your account you should have set up security questions so you can reset your own password within MyAccount. If you need help with your password, contact the IT HelpDesk.

AU Access

AU Access is where students connect to almost all online resources. A link to AU Access is located at the top right of the AU homepage, or go directly to auaccess.auburn.edu.

eBill

Auburn does not mail paper copies of tuition and fees bills to students or parents. You will receive a notice to your Auburn email address when your eBill is ready. You can view your statement and make payments online, but eBill won't be available until you receive your first notice via email in July. Students access eBill on the MY FINANCES tab. If someone other than you will be paying the bills, you will need to add them as an Authorized User within the eBill system. Authorized Users can log into eBill from the Student Financial Services page.

Canvas

Instructors use Canvas to deliver course material, host discussion threads and chat rooms, post quizzes and grades, and receive assignments electronically. Get the Canvas app from your mobile device app store. Support for canvas is at aub.ie/canvashelp.

TigerMail

TigerMail is AU's student email package, and is considered an official means of communication on campus. Auburn University has partnered with Microsoft to bring you email and the rest of the O365 suite.

  • Email and Calendaring - including use of your @auburn.edu email address after graduation
  • Microsoft Office Web Apps - online versions of Word, Excel, PowerPoint & OneNote
  • OneDrive - password protected online storage for personal files "in the cloud"

Gateway to Grades

Gateway to Grades, located on the MY ACADEMICS tab, is where a student can grant parents or other individuals proxy access to view their academic schedule and grades. Authorized users will receive an email with instructions about how to view the permitted information.

2-Factor authentication with Duo Security

Duo Security is the product Auburn University uses for securing logins with 2-factor authentication, which is a secondary proof of identity such as being in possession of your smartphone in addition to knowing your password. Various Auburn systems and applications require 2-factor authentication. (e.g., direct deposit areas of AU Access and the VPN Client). You are strongly encouraged to go ahead and register multiple devices with Duo. For more information visit, auburn.edu/oit/2factor.

Check out many more security tips and best practices at the Cybersecurity Center.

Cybersecurity Center

Support Units

IT HelpDesk

The IT HelpDesk serves AU's faculty, staff, and students, and receives hundreds of questions each day by telephone, online chat, email, and from walk-in clients. The HelpDesk consultants are Auburn University students and are supported by full-time subject matter expert specialists.

 

3rd Floor RBD Library 2nd Floor RBD Library
(Learning Commons)

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

5 p.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 5 p.m.

Closed

5 p.m. - 10 p.m.

1 p.m. - 10 p.m.

1 p.m. - 10 p.m.

1 p.m. - 10 p.m.

1 p.m. - 10 p.m.

1 p.m. - 5 p.m.

Closed

Semester Break Hours
Monday - Friday, 7:45 a.m. - 4:45 p.m.
Closed Saturday & Sunday

Phone: (334) 844-4944

Email: helpdesk@auburn.edu

Student PC Shop

The Student PC Shop (SPCS) is a computer repair shop available for students. Fees for this service are charged to your eBill account. If parts are required to repair the computer, you will be instructed on what to purchase.

Repair Shop
Repair services may include diagnostics, data transfer, hardware replacement, virus/spyware cleanup, software patching, and/or complete hard drive and operating system rebuild.

Computer Prep
The SPCS gets new PCs up-to-date with system and software upgrades, install needed software like anti-virus, and prepares the machine for AU_WiFi.

Hours: Monday - Friday, 7:45 a.m. - 4:45 p.m.

Phone: (334) 844-9313

Email: spcs@auburn.edu

Location: 3rd Floor RBD Library

On-campus Living & Connecting

Cable TV

Students who live in Auburn University residence halls have cable television included as a part of their housing fees. At this time, a digital television with a QAM Cable Tuner is required. More cable information, including the channel line-up: www.auburn.edu/oit/cable/

Console Gamers

To hook your gaming console up to the AU_GameNet wireless network, first register it at gamenet.auburn.edu.

Official AU App

The Official AU app is FREE for Android and Apple devices. For more information, visit www.auburn.edu/app.

AU_WiFi

Auburn University provides a fast WPA2 encrypted wireless connection available 24/7 over most parts of campus, including the residence halls. For help connecting to AU_WiFi, visit the Student PC Shop, IT HelpDesk, or auburn.edu/oit/wireless.

Hardware & Software

Buying a Computer?

Since OIT's wireless coverage is so expansive, we recommend purchasing a laptop over a desktop computer. If you already have a desktop computer, make sure it's Wi-Fi compatible. Perhaps a tablet is sufficient for your needs. Before you decide what to buy, check with your college for system recommendations -- some have specific requirements and others just a preference.

Once you've decided what you need and want, check out the great discounts available to Auburn University students at www.auburn.edu/oit/hardware.

Software Discounts

OIT with Microsoft provides each enrolled student with a subscription to MS Office Pro Plus and Office Mobile for FREE (up to 5 devices). Learn more at www.auburn.edu/oit/365.

FREE software is available to download through AU Install. Software includes anti-virus, FTP clients, PDF writers, a VPN client, and more. Some colleges provide additional software to their students.

Computing Stations

OIT provides computing stations and labs across campus. OIT labs are generally open whenever the buildings are open during the semester but may be closed during special campus events.

The OIT labs are synced to your account when you log in. This means your network space, which is often used for data storage or a website, is mapped for you, and printing fees are charged to your eBill account -- don't forget to log out. For all the details on our lab locations, software, and printers, visit auburn.edu/oit/labs.

Printing

Some students use their own printer; others prefer to use Tiger Print, which is a service that allows you to print files from anywhere to the networked printers located in the computing labs and other student populated areas.

Playing By the Rules

Technology resources are provided with the purpose of supporting the University's mission. To protect the integrity of this intent, these resources are monitored. Below are a few hot topics; for a full list of policies, visit auburn.edu/itpolicies.

  • No account sharing
  • Respect copyright laws
  • Don't install software on OIT lab computers
  • Don't use AU web space for monetary gain (posting your resume is okay)
  • Don't release spam, viruses, etc.
  • No gaming in labs
Last Updated: December 07, 2017