IT Survival Guide for Employees/Faculty


Accounts, Access, & Security

Your Auburn University username and password are key to accessing many of the resources the Office of Information Technology (OIT) provides. Protect your identity by protecting your password.

  • Don't share your username and password with anyone.
  • Choose a long, strong password (use upper/lowercase letters, numbers, and special characters).
  • Don't use personal info like your username, pet's name, phone number, or date of birth in your password.

When you activated your account you should have set up security questions so you can reset your own password within MyAccount. If you need help with your password, contact the IT HelpDesk.

AU Access

AU Access is where employees connect to many online resources. A link to AU Access is located at the top right of the AU homepage, or go directly to auaccess.auburn.edu.

Self Service Banner

Banner is the official record of employee information. You will use the EMPLOYEES tab of AU Access to view your leave balances, access training resources, HR links, Tiger Time (for leave requests and clock-ins/outs), and Self Service Banner (tax docs, benefits info, pay stubs, etc.).

Parking Services

Located on the MY CAMPUS tab, "Parking" will allow you to manage your permitted vehicle(s) and handle citations.

Lynda.com

Lynda.com is a leading online learning platform that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals. Access to the Lynda.com library of training resources is via an icon link on the EMPLOYEES tab.

Security

2-Factor authentication with Duo Security

Duo Security is the product Auburn University uses for securing logins with 2-factor authentication, which is a secondary proof of identity such as being in possession of your smartphone in addition to knowing your password. Various Auburn systems and applications require 2-factor authentication. (e.g., direct deposit areas of AU Access and the VPN Client). You are strongly encouraged to go ahead and register multiple devices with Duo. For more information visit, auburn.edu/oit/2factor.

SANS: Securing the Human

New employees are required to complete the SANS: Securing the Human technology safety training.

Additional Security Information

The Cybersecurity Center has many more security topics, tips and best practices. You may also want to get familiar with the University's IT Policies.

Cybersecurity Center

Support Units

Distributed IT Providers

Most colleges, schools, and administrative areas have dedicated IT support staff located in those specific units. These Distributed IT Providers are the initial line of support for employees. If your area isn't represented, the IT HelpDesk will assist you and if needed elevate your issue to secondary support if necessary.

Find your IT Provider

Administrative Computing Coordinators

ACC's work with the OIT Accounts Administrator to establish and customize computing profiles and access for employees. Among other things, this includes email addressing and access to University records and other computing and information technology resources. Every unit at Auburn is represented by an appointed Administrative Computing Coordinator.

Find your ACC

IT HelpDesk

The IT HelpDesk serves AU's faculty, staff, and students, and receives hundreds of questions each day by telephone, online chat, email, and from walk-in clients. The HelpDesk consultants are Auburn University students and are supported by full-time subject matter expert specialists.

 

3rd Floor RBD Library Semester Break Hours

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

5 p.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 10 p.m.

7:30 a.m. - 5 p.m.

Closed

Closed

7:45 a.m. - 4:45 p.m.

7:45 a.m. - 4:45 p.m.

7:45 a.m. - 4:45 p.m.

7:45 a.m. - 4:45 p.m.

7:45 a.m. - 4:45 p.m.

Closed

Phone: (334) 844-4944

Email: helpdesk@auburn.edu

Communication & Collaboration

Communication

AU Wireless

Auburn University provides a fast WPA2 encrypted wireless connection available 24/7 over most parts of campus and access to eduroam, the secure, world-wide roaming wireless access service developed for the international research and education community. For help connecting to AU_WiFi, contact your Distributed IT Provider, the IT HelpDesk, or visit auburn.edu/oit/wireless.

Collaboration

  • Skype for Business — makes it easy to connect and collaborate with coworkers and business partners around the world:
    • Start instant message conversations and voice or video calls.
    • See when your contacts are available online.
    • Schedule and join meetings.
    • Present your screen during meetings, or give control to others.
  • Zoom — allows you to screen share online though meeting spaces. Support for Zoom is provided by the Biggio Center.
  • OneDrive for BusinessOneDrive for Business is 1TB of cloud storage intended for storing and organizing your documents. It is easily accessible via the web and mobile clients and can be synced to your PC so you always have easy access to your documents. OneDrive for Business also makes it easy to share and collaborate on documents, both with AU users and non-AU users.
  • BoxComing to Auburn University soon.
  • SharePointSharePoint is a browser-based collaboration tool that makes it easier for people to work together. It helps people set up web sites to share information with others, manage documents from start to finish, and publish reports to help everyone make better decisions.
  • Personal Web Space — Employees have a few different flavors of web space available.

Instructional & Classroom Technology Biggio Center Support Website

Canvas, Panopto, Qualtrics & iClicker

The following tools that are actively used in the classroom are supported by the Biggio Center:

  • Canvas — learning management software (LMS)
  • Panopto — the screen capturing and audio recording software
  • Qualtrics — survey tool available through AU Access
  • iClicker — live in-class assessment

Classroom Technology

OIT's Classroom Design Group supports ~600 technology enhanced classrooms across campus. The Mell classroom facility has its own support team.

Hardware & Software

Hardware

Auburn University employees are entitled to great discounts on new computers. For more details, visit www.auburn.edu/oit/hardware.

Software

OIT with Microsoft provides each employee a subscription to MS Office Pro Plus and Office Mobile for FREE (up to 5 devices). Learn more at www.auburn.edu/oit/365.

FREE software is available to download through AU Install. Software includes anti-virus, FTP clients, PDF writers, a VPN client, and more.

Additional software may be licensed through the University and AU Software.

Last Updated: December 13, 2017