Skip to Navigation
Skip to Content
Toggle Search Area
Office of Information Technology
Skip to Content
HelpDesk - Live Chat
HelpDesk - Report a Problem
Student PC Shop
Services by Title
Services by Title
AU Access is an information gateway, providing a single sign-on entry point to a suite of internal communication and information management tools, such as Banner, tiger i, TigerMail, calendars, campus news, and announcements.
This site allows Auburn University employees and students to download free software. It also has links to other free third-party software, which has been proven useful.
AU Lease provides customer service for over 2,000 leased computers.
AU Partners provides departments with the opportunity to contract for the services of a computing and local network specialist who will work directly within their unit.
AU_WiFi is a WPA2-encrypted broadband wireless network, which means traffic cannot be easily obtained as it passes from a user's computer to the wireless access point.
Banner is an administrative software package developed by SunGard SCT for use in higher education. It is a highly integrated web-based system with a common database that is shared by everyone who uses Banner.
Students who live in Auburn University residence halls on campus have full cable television included as a part of their housing fees. However, a digital television with a QAM Cable Tuner is required.
Campus Web Solutions
Campus Web Solutions provides customized and often database-driven dynamic web applications for the online Auburn family.
Canvas by Instructure
Canvas is Auburn University's official learning management system (LMS), which provides instructors and students with a web-based home for each of their courses.
Canvas Catalog (generally referred to as "Catalog") is an online content delivery system based on the Canvas Learning Management System from Instructure, with an e-commerce front end that allows clients to self-register and pay for courses using a credit card. The Catalog system has been licensed by the University to provide a platform for the online delivery of continuing education and similar non-credit-bearing courses to the general public. Canvas Catalog may not be used to deliver content for courses awarding University credit, and is not intended as a tool for delivering content or providing training/instruction to University employees or students.
Auburn University has awarded campus wide cellular contracts to SouthernLINC for push to talk and Verizon Wireless for cellular telephone.
Classroom Design Group
The CDG draws up the plans and implements the creation of classrooms that enable faculty to employ contemporary technology in their teaching.
Office of Information Technology computing labs are located conveniently throughout campus. These labs are available to all Auburn University students and employees on a first-come, first-serve basis.
Data & Phone Requests
Request new services or change existing services, such as networking/internet, cable tv, and telephone.
eBill is a convenient, reliable and easy-to-use system for paying and managing your Student Financial Services (Bursar) bill online, 24 hours a day, seven days a week.
You may request a different email address prefix, called an alias, for delivery to the same destination as your published email address.
Email for Mobile Devices
Employees or students can sync their email accounts with their mobile devices.
File Mover provides a way to easily distribute and download hosted files, similar in function to Dropbox.
Hardware Discounts for Departments
Departments looking to purchase new computers should use these contacts.
Hardware Discounts for Employees & Students
Students and employees looking to purchase new computers should use these contacts.
The OIT HelpDesk is available to help you with technology-related questions or problems. You can call, email, or just drop by to see them in the RBD Library.
Identity Finder scans your laptop and/or desktop files for personally identifiable information (PII) such as social security numbers and credit card numbers, and provides you or your IT support team with a report that allows you to delete PII that is unneeded.
Instructional Multimedia Group
IMG provides hands-on assistance to employees in using a number of technology applications.
Internet2, a high speed broadband network, is a consortium of over 200 member Universities and their supporting industrial and government partners. The main purpose of Internet2 is to develop and deploy advanced network applications and technologies which facilitate education, research and non-commercial applications, using multicasting, digital libraries, virtual laboratories, etc.
Mailing lists (also called Listservs) make it easy to send email to multiple recipients while sending the message only to one specific address.
OIT has secured a Lynda.com license, which provides thousands of hours of in-depth tutorials and training for a variety of topics and interests.
MyAccount is an account management tool that allows you to update your password, set up an alternate e-mail address to receive account change notifications, and establish security questions so that you can reset your own password (if you forget what it is).
Networks & Servers
OIT maintains numerous networks and servers to provide the campus with feature-rich technology based environment.
Office 365 is the email solution for students and retirees. The Office 365 suite includes, email and calendaring, OneDrive for Business (1TB of cloud storage), and Microsoft Office Web Apps - online companions to Word, Excel, PowerPoint, and OneNote. Office 365 also gives students access to Microsoft Office for desktop and mobile.
Outlook, powered by Microsoft Exchange, is the default email for employees. It can be accessed by the university provided Microsoft Outlook, web interface, or numerous 3rd party applications.
Phishing is a way of attempting to acquire information such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an electronic communication.
SANS Securing the Human
SANS Securing the Human is security training for cyber threats that plague us daily.
SharePoint is a browser-based collaboration tool that makes it easier for people to work together. It helps people set up Web sites to share information with others, manage documents from start to finish, and publish reports to help everyone make better decisions.
Software Discounts for Departments
OIT works with vendors to get departments saving on purchasing new software.
Software Discounts for Employees & Students
OIT works with vendors to get students and employees saving on purchasing new software.
Spam is the use of electronic messaging systems to send unsolicited bulk messages indiscriminately. Learn what OIT is doing to prevent spam from entering your inbox and how you can help.
Sponsored Accounts are available for individuals who need computing access but are not otherwise eligible as an employee, student, or contracted agent. These users must be sponsored by a university department and there must be a direct relationship to the university academic mission or business function. Alumni and/or employee spouse or dependents not directly involved in the university mission are not eligible.
Learn the dangers of spyware/malware and how to protect your computer from these threats using the suggested free scanning tools.
Student PC Shop
The Student PC Shop (SPCS) and its professionally trained technicians can diagnose and repair your personal computer and have you back on Facebook & MySpace in no time. Other areas the SPCS can help with are AU_WiFi & AU_GameNet and computer prep.
Students have privacy rights which entitle them to restrict certain personal information to be visible to the public, professors, administrators, etc.
Technology Enhanced Classrooms
TEC Support maintains about 300 technology enhanced classrooms across campus. These classrooms have, at a minimum, a permanently mounted LCD projector, a computer console with an Internet connection, preventive maintenance, and training.
Telephone Services for Employees
Telephone services are offered to employees through the OIT Building. In most cases, new telephone service requests are initiated on the department level and not by the individual employee.
Temporary Accounts are nonrenewable OIT accounts used to allow short term access to only Auburn's wireless network and OIT computing labs for vendors and other persons having official business at Auburn University for a period not to exceed 30 days.
Test Scoring & Scanning
Test Scoring Services provides scanning and analysis of general examinations, general surveys, and Camp War Eagle Testing.
TigerPrint allows Auburn University students the option to print to an OIT managed lab printer from anywhere. TigerPrint is available both as a web interface application and as an installable application for your Windows, Mac, or Linux computer.
TSM (Tivoli Storage Manager) allows employees to backup their local computer or specific files on their local computer to an OIT network server.
Usernames, Passwords, & PINs
Usernames, passwords, and PINs are unique identifiers assigned to an individual upon the enrollment or employment to Auburn University. These identifiers are in turn used to access a number of Auburn University technology resources.
The Auburn University Virus Policy states that all users on the university network is expected to protect their computers against viruses.
Voice Mail and Voice Menus and Announcement services are available for Auburn University employees and departments.
A VPN (Virtual Private Network) Client is software that is used to access a secure connection to certain AU resources, such as the AU network from off-campus and parts of Banner Admin.
OIT provides a number of options and resources for students, employees, and organizations to host information and data online.
Xtender is a document repository and imaging product that provides the ability to capture, organize, store, and retrieve paper and computer generated documents.
Report a Problem
Student PC Shop
Last Updated: August 23, 2016