Uninstall Document Manager (EMBASSY Trust Suite)

 

Reason:

Document Manager is not installed on all computers but is preinstalled on some newer laptops (ex. Dell Latitude, Gateway NX860X). If the Document Manager is left installed during the installation of McAfee, the computer will lock up and will not be functional. If you have already done this please see the troubleshooting area.

 

How to do it:

Follow these steps:

1. Go to Start -> Control Panel -> Add or Remove Programs
   
   
2. Click EMBASSY Trust Suite by Wave Systems
   
   
3. Click Change/Remove
   
   
4. Click Modify
   
   
5. Click Next
   
   
6. Uncheck Broadcom Trusted Platform Module v1.2
   (make sure there is still a checkmark near Dell EMBASSY Trust Suite by Wave Systems)
   
   
7. Click Next
   
   
8. The Wave Installer Screen appears
   
   
9. Click Next
   
   
10. Click "Individually configure my application for repair or removal"
    
    
11. Put a checkmark next to Document Manager Lite
    
    
12. Click on the name Document Manager Lite. You will now see two choices in the Active Buttons section at the bottom of the screen; Repair and Uninstall.
    
    
13. Click Uninstall
    
    
14. Click Next
    
    
15. Reboot
    
    

If you are having trouble completing these steps or need further assistance please contact:

OIT HelpDesk
(334) 844-4944
helpdesk@auburn.edu

More Information:

Microsoft Knowledge Base

Intel® Desktop Boards (EMBASSY* Trust Suite version 4.3 from Wave Systems)

Wave Systems - EMBASSY Trust Suite

Wave - Uninstalling the Document Manager