April 30, 2014 @ 10:53 am
Email sent from outside of Exchange to @auburn.edu addresses or other domains routed through the central SPAM and virus protection filter, from approximately 4:00 P.M. until 11:00 P.M. yesterday, April 29th, is likely unrecoverable. If you were expecting any messages during that time window, you will need to request the messages be resent.
Email sent to students using @tigermail.auburn.edu was not impacted.
We are working closely with the vendor, McAfee, to troubleshoot the problem and prevent any further problems. Email is currently being delivered as expected.
UPDATE: April 30th @ 10:52 A.M.
The following was posted in the Auburn Daily for today's release:
Any email sent to an Auburn email account from outside Auburn's email system, from approximately 4 p.m. until 11 p.m. yesterday, April 29, was not, and will not be, delivered. Anyone expecting any messages during that time window will need to request the messages be resent. Email sent to students using @tigermail.auburn.edu was not impacted. More details and updates will be posted on the OIT Homepage.
The following message was sent to all university students:
Dear Auburn University Students,
Last night a service related to email experienced a problem. This problem caused any email sent to an Auburn email address from approximately 4:00 P.M. to 11:00 P.M. to not be delivered.
If you sent any messages during that time frame to a department email address or a professor (questions, assignments, grade inquiries, etc.), you will need to resend those emails.
This did not impact email sent to students using @tigermail.auburn.edu; however, if you were expecting email sent to you using @auburn.edu, you’ll need to request that email be resent.