OIT Support for MyAccount

MyAccount

General Info

MyAccount is an account management tool that allows you to update your password, set up an alternate e-mail address to receive account change notifications, and establish security questions so that you can reset your own password (if you forget what it is).

What are the rules for changing my password?

The rules for changing your password are as follows:

Begin with a letter
Minimum 8 characters, maximum 30 characters
Minimum "average" strength
- Average = Using a number and UPPERCASE & lowercase letters

How does the password strength meter work?

The password strength meter indicates how strong your password is by switching from

Very Weak
Weak
Average
Strong
Very Strong

The strength is determined by a point system. The greater the variation of UPPERCASE letters, lowercase letters, numbers, and allowed special characters ( _ $ # ), the greater the number of points (i.e. a stronger password). For more tips see Selecting a Very Strong Password.

What is an alternate e-mail address?

An alternate e-mail address is any e-mail address you use that is not your official Auburn University e-mail address. If you do not have an alternate e-mail address and would like one, there are many free services that provide these (example: Google's Gmail, MSN's Hotmail, etc.).

If I set up an alternate e-mail address, will it forward all my AU e-mail to that address?

No. MyAccount notifications are sent automatically to your Auburn e-mail address and can also be sent to an alternate e-mail address if you specify one. This feature has nothing to do with your regular AU e-mail messages.

Why should I set up an alternate e-mail address?

If you forget your password and can't retrieve it using MyAccount, the OIT HelpDesk can send a new password to you at your alternate e-mail address. The HelpDesk employee never sees your password - the message to your alternate e-mail address is generated automatically. In addition, you can receive MyAccount notifications at an alternate e-mail address if desired.

Will my alternate e-mail address be published anywhere?

No. The e-mail address you provide will be saved in a secure database and will only be used for MyAccount functions and processes.

What are security questions?

Security questions and your answers to those questions are used to verify your identity if you forget your password. If you click on the Forgot Password? link it will ask you one biographical question and two of the security questions you established. These questions should be ones that only you know the answer to. Note: you can answer anything you like to the questions but remember you will need to be able to recall what you answered. If you answer correctly you can proceed to reset your password.

Can I make up my own security questions?

No. That feature is not available at this time. We hope to implement this ability in a future release.

I forgot my password. Now what?

If you have established security questions you can get into the MyAccount application through the Forgot Password? link on the MyAccount login page. If you have not set up your security questions, please contact the OIT HelpDesk at 334-844-4944.

I forgot my password but haven't set up any security questions yet. Help!

Please contact the OIT HelpDesk at 334-844-4944.

I have applied to Auburn but I don't know my student number.

New students will receive a deposit confirmation letter containing this information which is needed to activate an account. If this letter has been lost please contact the Admissions Office.

I've already activated my Auburn University account. Can I do it again?

No. If you try to active your computing account again you will receive the error: Already Active.