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Contact Info

By Phone or Email

Phone: 334-844-4944

Email: helpdesk@auburn.edu

Hours of Operation

RBD Library
3rd Floor
RBD Library
2nd Floor
(Learning Commons)

Sun

Mon-Thur

Fri

Sat

5pm - 10pm

7:30am - 10pm

7:30am - 5pm

Closed

5pm - 10pm

1pm - 10pm

1pm - 5pm

Closed

Chat Online

Chat Is Unavailable

The normal chat hours are:

  • Sun 5:30pm - 9:30pm
  • Mon-Thur 8:30am - 9:30pm
  • Fri 8:30am - 4:30pm

The HelpDesk will be closed on Sunday, November 18th. The chat hours for November 19th & 20th will be from 8:30am-4:30pm.

Chat Hours

  • Sun 5:30pm - 9:30pm
  • Mon-Thur 8:30am - 9:30pm
  • Fri 8:30am - 4:30pm

The HelpDesk will be closed on Sunday, November 18th. The chat hours for November 19th & 20th will be from 8:30am-4:30pm.

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IT Policies

General Policies

  • Appropriate Use of Information Technology (01/31/02)
  • Cross-Platform Compatibility Policy (03/08/06)
  • E-Commerce Management
  • Electronic Privacy Policy (01/01/08)
  • Eligible User Policy
  • HEOA Compliance Plan
  • Operating System Current Version Policy

Security Policies

  • Active Directory Authentication Policy (12/08/05)
  • Banner System Access and Security Policy(02/06/07)
  • Cardholder Data Environment User Authentication and Access Policy
  • Computer Authentication Policy (02/06/07)
  • Copyright Regulation Policy
  • Electronic Data Disposal Policy
  • ERP Data Integrity and Access Policy (02/06/07)
  • ERP Data Protection Policy (02/06/07)
  • ERP Sensitive Data Policy (02/06/07)
  • Virus Protection Policy

Network Policies

  • Auburn University Network Policy
  • AU Network Terms and Conditions Acceptance Policy (02/06/07)
  • AU WiFi Acceptable Use Policy
  • Wireless Networking Policy (09/05/02)

Communication Policies

  • Employee Email (03/15/06)
  • Faculty Email
  • Student Email
  • Student Organization Web Space
  • University Podcasting Policy

Operational Policies

  • AU Lease Policy
  • OIT Billing Policy

Last Updated: May 04, 2011

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  • 300 Lem Morrison Drive

  • Auburn University, Alabama 36849

  • (334) 844-4512 |

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