OIT HelpDesk

OIT HelpDesk

The OIT HelpDesk is available to help you with technology-related questions or problems. You can call, email, or just drop by.

Telephone: (334) 844-4944
Email: helpdesk@auburn.edu
Walk-in: RBD Library

Supervisor: Paula Dale, OIT Specialist [email]

Hours of Operation (during academic term):

 

3rd Floor RBD Library

2nd Floor RBD Library
(Learning Commons)

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

5:00pm - 10:00pm

7:30am - 10:00pm

7:30am - 10:00pm

7:30am - 10:00pm

7:30am - 10:00pm

7:30am - 5:00pm

Closed

5:00pm - 10:00pm

1:00pm - 10:00pm

1:00pm - 10:00pm

1:00pm - 10:00pm

1:00pm - 10:00pm

1:00pm - 5:00pm

Closed

Hours of Operation (during term breaks):

Monday - Friday 7:30am - 5:00pm

Our skilled student consultants are your initial support contact and provide immediate response to many questions and problems about computing, telecommunications and information technology at Auburn University. The OIT HelpDesk also serves as a clearinghouse for system and software problems.

Questions and problems requiring more expertise in specialized areas are referred through the HelpDesk to OIT professionals. Our staff continuously keeps the HelpDesk informed concerning changes, upgrades, problems, and improvements to technology resources.

The OIT HelpDesk contacts are traced in order to identify needs and improve service, so please be prepared to provide your AU username when calling. It is easiest to reach us by phone in the early morning hours.

Our Mission

The mission of the OIT HelpDesk is to provide Auburn University faculty, staff, and students with an effective primary point of contact for Auburn University's recommended software and computing resources. The OIT HelpDesk will resolve the issue or distribute the call to the appropriate staff, technology group, or appropriate resource in order to best meet the needs of the client.

Volume

The OIT HelpDesk averages 2,500 to 3,000 calls per month.

Last Updated: Jan. 22, 2011