Connectivity > Telephone Services > Dorm Telephone User Guide

Student Telephone User Guide

Basic Student Telephone Service

A telephone line with basic services will be provided upon a resident's request for a monthly rate of $23.32 which includes state sales tax. Basic phone service features are:

Customer Originated Trace (COT)

This is a feature to be used in cases of malicious phone calls. COT allows you to activate an immediate trace of the last incoming call. Just hang up, lift the headset and dial *57. A report is generated by the telephone system documenting the date/time and incoming caller id information. When you report the malicious call to the Auburn Department of Public Safety (501-3100), they can contact Telecom to obtain the report on the call. Telecom will not provide the COT report to individuals, only the Department of Public Safety.


Caller ID

To enjoy caller ID, you simply need to buy a display phone or display add-on unit that works with your existing phone. When the phone rings, the callers number appears on the display.

Note: Callers can block their telephone number from being displayed by dialing * 67 before each call.
Last number redial - to activate, press ##.

Long Distance Service

Telecom provides a personal authorization code (auth code) to each student for direct dial long distance calls. Students can use personal calling cards or call collect, but 1+ direct dial calls from their room can only be made with the University authorization code. The code will only work from the student's residence phone. Long Distance Service will be billed individually to each student sharing Basic Telephone Service. Domestic charges are a flat rate of $ 0.05 per minute. International Rates are listed separately. All answered calls are billed; minimum time thresholds do not apply. A 6.0% Alabama Gross Receipts Tax will be applied to all Long Distance Charges.

Sharing an authorization code is prohibited. Students are responsible for all charges made with their personal authorization code. If your code is lost or stolen, you must notify the OIT HelpDesk (844-4944). The code will be deactivated and a new one issued. You will be responsible for all calls made prior to your notification.


How to Make Telephone Calls

Call to: Dial:
Operator-TDD & Voice 0
Police, Fire, and Ambulance-TDD & Voice 911
Non-Emergency Police or Fire 501-3100
Area Code Information 9+00
To report a campus telephone trouble 4-4944
 
Information calls resulting in a charge:
Local Information - $0.60 *76+Auth Code+9+1+411
Long Distance Information

   In-State- $0.60
   Out of State- $0.95		 *76+Auth Code+9+1+Area Code+555+1212
   
Local Dialing
On-Campus Calls (Employee) 4+Extension Number
On-Campus Calls (Student) 2+Extension Number
Local Calls 9+7 Digit Number
Toll Free Calls 9+1+Area Code+7 Digit Number
(Toll free area codes are 800, 888, 877)
   

Long Distance Dialing
Dial *76+Auth Code+9+1+Area Code+7 Digit Number
   
International Direct Dial Calls
Dial *76+Auth Code+9+011+Country Code+City Code+Number
   

Note: You will hear a "fast busy signal" if you dial your authorization code incorrectly, dial an improper area code, equal access code, or pause more than ten seconds between digits. Upon hearing the "fast busy signal" hang up FOR AT LEAST 5 SECONDS, and then redial.

Hang up your telephone 5 seconds between all telephone calls. If you do not, it is possible that the call waiting feature will be activated. Long distance charges will continue if call waiting is activated while you are talking on a long distance call that you dialed.

Operator Assistance and Calling Card
For operator-assisted or calling card calls, follow the instructions on the back of your calling card.

Collect calls and third-party calls are not allowed on the University Telephone system.

 

Billing Issues

Telecom charges are billed on your Bursar account. A link is provided on your online Bursar account that allows you to view the monthly charges, long distance usage and taxes that total the line entry indicated on your billing.

Billing Disputes

Billing disputes must be brought to Telecom's attention within sixty days of date of charge. Call the OIT HelpDesk, (334-844-4944) for assistance. We will NOT make adjustments after that time except under unusual circumstances.

Cancellation / Transfer Service

Telecom services may be added, disconnected or transferred online. Failure to inform the office of changes holds you liable for any charges that may result due to non-compliance. Housing does not notify Telecom when students move to other on-campus or off-campus locations.

What to do if when you move away from your dorm:

You MUST disconnect your service(s) in order to avoid future charges.
Log in to activate, transfer or disconnect services

Delinquency of Bursar Account


Failure to make payment towards your Bursar billing by the due date will result in:

  1. Suspension of Long Distance Privileges
  2. Suspension of Telephone Service

Bursar account balance must be brought current before suspended services are restored.


All suspended services will be re-activated at your request. For your convenience, this procedure can be completed online.
Log in to activate, transfer or disconnect services.

Fraudulent Telephone Use

Fraudulent use of the phone system by anyone will not be tolerated. Fraudulent calls will be traced, abusers will be identified, and they will be turned over to the proper authorities for disciplinary action.

Harassment Calls

Report all harassment calls to Auburn Department of Public Safety (334-501-3100). Any follow-up investigation by Telecom will be done at the request of the Auburn Department of Public Safety.

 

Optional Service

Voice Mail

Description and Cost

AU voice mail answers your calls when you are busy or away from your phone. The caller is given the opportunity to leave a voice message which you may later retrieve from any touch-tone telephone by calling 844-1000 and entering your mailbox ID. The cost is $5.00 per month for each phone line. Roommates with a single phone line must share the same voice mailbox since only one mailbox is allowed for each telephone. Also, Call Waiting does not work with telephones that have AU voice mail.

Features and recommendations

Your voice mailbox is assigned to your campus telephone number and can be personalized with your own voice recordings. We recommend that you make the following recordings so callers will know that they've reached the right person before they leave a message:

Note: You may record both an internal greeting and an external greeting. On-campus callers will hear your internal greeting while callers from off-campus will hear your external greeting. If you record just the external greeting, it will be played for all calls.

If you receive a call while you are using the phone, then the caller will automatically hear your Personal Verification recording along with a system announcement that you are on the phone. Call Waiting tones are disabled. Your Greeting will then play before the caller is allowed to leave a message.

If you receive a call while you are away from your phone, after three rings the caller will hear your Greeting recording before they are allowed to leave a message.

If you have a new voice mail message waiting in your mailbox, you will be notified by a stutter dial tone when you lift your telephone handset.

When you are away from your phone for an extended period of time, please check your mailbox frequently to prevent it from becoming full. Mailboxes maintaining excessive read & unread message recordings are subject to be disconnected.


How to use voice mail on phones in student dorm rooms
  1. Call 844-1000 from any touch-tone telephone. If calling from on-campus, just dial 4-1000.
  2. Enter your Mailbox ID (your five-digit campus telephone number) followed by the # sign.
  3. Enter your Password (initially set the same as your telephone number) followed by the # sign.
    Note:We recommend that you change your password the first time you log-in to your mailbox.
  4. To change your Password: Press 84.
  5. To record your Personal Verification: Press 895, then record your name(s), then press # to end the recording.
  6. To record your External Greeting: Press 821, then record your external greeting, then press # to end the recording.
  7. To record your Internal Greeting: Press 822, then record your internal greeting, then press # to end the recording.
  8. To play new or old messages: Press 2.
  9. While listening to a message, press 1 to skip backward five seconds or press 3 to skip forward five seconds.
  10. To delete a message: Press 76.
  11. To exit: Press 83.

For online instructions of other mailbox or message commands, press either 8* or 7*.

Voice Mail Limits

Your mailbox is considered full when the incoming message recordings exceed 3 minutes total. Read messages remain for seven days before being automatically deleted. Unread messages are not deleted automatically by the system. Please delete all messages as soon as possible. The length of each individual message left in your mailbox is restricted to 60 seconds each, so you may wish to advise callers to be brief.