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Connectivity > CallPilot > Common Topics

Common Topics

• Logging in to your mailbox
• Playing your messages
• Deleting and restoring messages
• Responding to messages
• Composing a message

 

 

Logging in to your mailbox

Via telephone access:

1. Dial the CallPilot access number, 844-1000.
2. Enter your mailbox number, then press #; or at your own telephone, just press #.
3. Enter your password, then press #.

Via GroupWise access:

1. Upon entering GroupWise you are prompted for your mailbox number and password.
2. Enter your mailbox number and password.
3. If you check Remember Password, then CallPilot will automatically login the next time you enter GroupWise.

Note:  Multi-user machines should NOT be setup for auto login

Playing your messages

Via telephone access:

1. Login to your Voice Mail.
2. Press 2 to play the current message.
3. Press 6 to go to the next message; or press 4 to go to the previous message.
4. To disconnect, press 8 3, or hang up.
5. While playing a message:
• To skip back five seconds, press 1; to skip forward five seconds, press 3.
• To play the message slower, press 2 1; to play the message faster, press 2 3.
• To play the message softer, press 2 4; to play the message louder, press 2 6.
• To pause, press #; to continue, press 2.

Via GroupWise access:

1. Click on folder CallPilot Desktop Messaging.
2. Double click the message you wish to hear.  The CallPilot Player window will appear and your message will automatically begin playing over the speakers of your desktop computer.
3. Using the buttons on the CallPilot Player, you can pause, skip back or forward, and make the message play slower or faster.

Deleting and restoring messages

Via telephone access:

Delete: Before, during, or after playing a message, press 7 6.
Restore: To restore a deleted message, including a message that has been auto-deleted by the system, return to the message and press 7 6.

Via GroupWise access:

Permanently Delete: You may delete voice mail messages in the same way that you delete email messages by clicking on the trashcan button while in the CallPilot Player or in GroupWise.  However, this action permanently deletes your voice mail message.  It does not go into the GroupWise Trash folder.

Responding to messages

Via telephone access:

Before, during, or after playing a message:

Contact Sender

• To contact the sender, press 9. Speak to the person or leave a message, then hang up.

Reply

• To reply to a message, press 7 1, record a reply, then press 7 9 to send it.

Reply All

• To reply to the sender and all recipients of a message, press 7 4, record a reply, then press 7 9 to send it.

Forward

• To forward a message, press 7 3. Address the message, then press 7 9 to send it. You can record an introduction before sending the message.
• To play the message envelope, press 7 2.

Via GroupWise access:

Reply

• Do Not Reply to a message using the Reply capability in GroupWise.
• To reply to a message using a voice reply, please follow the instructions above for replying via telephone access.

Forward

• To forward a message using a text (email) reply, click on the Forward button on the CallPilot Player tool bar.
• A new window will open.
• Enter an email address in the To field or click on the To button to search for email addresses using the Groupwise Address book.
• Click OK.
• Repeat the above procedure for entering email addresses in the CC or BCC fields.
• Click on the Text Message button or icon in the CallPilot Player and enter your text reply message in the Text box below.
• Click the Send button on the tool bar.

 

Composing a message

To compose a message, you address it, record a message, then send it.

1. While logged in to your mailbox, press 7 5.
2. Enter the first address, then press #. You can enter more addresses followed by #. (To cancel an address, press 0 #.)
3. When you have finished, press # again.
4. Press 5. At the tone, record your message, then press #.
   1. To play the message, press 2.
   2. To add options and attachments, press 7 0, then Urgent 1, Private 4, Acknowledge 5, Timed Delivery 6, and Add Attachment 7.
      
      
5. Press 7 9 to send the message.