General Information

Banner is an administrative software package developed by Ellucian for use in higher education. It is a highly integrated web-based system with a common database that is shared by everyone who uses Banner. Banner maintains data and consists of integrated systems for Finance, Human Resources, Students, and Financial Aid.

Common Topics

System requirements and recommendations

Most campus users will be accessing Banner through Banner Self-Service, which will run on most computers with access to the Internet and a web browser. Many functions of Banner work with any browser and do not require Java; however, some do. For Banner Admin users, make sure you use the following recommendations and requirements.

Recommended Browsers

The latest 32-bit versions of Microsoft Internet Explorer (IE) and Java Runtime Environment (JRE) with IE Plug-in.

These Auburn University applications require Java to function properly:

  • Appworx
  • Banner INB
  • Banner Workflow
  • Evisions products (FormFusion; Argos)
  • Kronos


  • Allow Banner pop-ups (disable pop-up blocker)
  • Enable Java
  • Enable JavaScript
  • Accept Cookies
  • Must be a recommended browser (see above)
  • VPN Client (Banner Admin only)

Suggested Browser and Java Settings

  • Set IE Compatibility mode to include ""
  • Set IE Trusted Sites Zone to include "*"
  • Set IE Pop-Up Blocker to allow "*"
  • Ensure that IE Internet Options > General > Browsing History > Delete browsing history on exit is not check. This will reset the Compatibility list each time if enabled.
  • Java Control Panel > Security Set to High and add the following to Exception Site List:

Additional Information

If you need to access Banner Admin from a remote location, you will first need to establish a VPN connection.

Launching Banner Admin

  1. The first Java prompt you will receive should ask if you want to run "OracleForms." Check the "Do not show this again for apps from the publisher and location above" option and press the "Run" button.

  2. The second prompt is a warning for "oracle.forms.engine.Main." Just press the "Run with the latest version" button.

  3. The third prompt you will receive asks if you want to run "Banner by Ellucian." Check the "Do not show this again for apps from the publisher and location above" option and press the "Run" button.

Differences between Banner Admin and Banner Self-Service

There are two instances of Banner at Auburn: Banner Admin and Banner Self-Service. Both are available through the Web to those with appropriate access.

Most campus users will use Banner Self-Service. Only administrative systems "super users" (like office administrators) will have any need to use Banner Admin.

What is the difference?
Banner Self-Service is web-friendly and is used to complete most general processes like viewing & querying budget, and approving documents such as requisitions and budget transfers. As additional components of Banner are implemented on campus, Banner Self-Service may be used for processes like submitting leave and time sheets, viewing paycheck or direct deposit stubs, and student functions.

Banner Admin is used by administrative "super users" (like Office Managers and Business Office employees, for example). Banner Admin offers some additional features necessary to complete specific administrative functions in support of AU business processes. Most campus users will be able to do everything they need through Banner Self-Service.

Banner training

Specific information on Banner Human Resources training is available through its web site at AU username ( and password are required.

Banner questions/comments

We value your feedback. To ask us questions or leave comments, please log in to AU Access and submit your feedback to the appropriate area in the Feedback Channel located on the Home tab.

Scheduled Maintenance Sunday Mornings

OIT computing resources may be unavailable for intermittent periods from midnight to noon on Sundays. These resources (including AU Access, Banner, tiger i, TigerMail, the OIT Windows web server (,,,, Mallard, AU Office, and Canvas) are regularly subject to outages for upgrades, enhancements and troubleshooting. Often these systems remain online during this time, but if maintenance is needed, that is when it is scheduled.


Get access to Banner

Locate your Administrative Computing Coordinator and contact him or her to request access to Banner.

Log on to Banner

Campus users who have been granted access to Banner will log in through AU Access. AU Access is available from the Auburn home page. To log in:

  1. Click on Employees.

  2. Under Online Resources, click on AU Access.

  3. Enter your username and password in the fields provided.

  4. Click on the Login Now button.

Change your screen resolution

Banner is best displayed with a screen resolution size of 1024 X 768 or more. By using more of the screen, less scrolling down the page will be required.

If your monitor supports this large screen size instructions for how to change your monitor screen resolution to 1024 x 768 are more are provided below. If your monitor doesn't support this screen resolution you may want to consider upgrading your monitor and/or computer's video card. All current AU Lease recommended configurations support this screen resolution.

  1. Right click anywhere on your desktop.  From the options displayed select Screen resolution.

  2. Click on the Resolution drop down and drag the slider to the desired pixel display.

  3. Click Apply and OK.

Update your preferred name

If you would like to update the university systems (People Finder, Email, etc) with your preferred name:

  1. Log into AU Access
  2. If you are an employee, click the Employee tab and then the Self-Service Banner image.

    If you are a student, click the My Academics tab and click the Student Menu icon.
  3. Click the Personal Information tab.
  4. Click the link, "Name Change Information."

    Name Change Information
  5. Click the link, "change preferred name."
  6. Update the text field next to "Preferred First Name or Nickname"

    Preferred First Name or Nickname
  7. Lastly, press the Update button.

Yubikey installation and usage

Installing the Yubikey

The Yubikey can be used on computer environments supporting USB HID keyboards. Although any system can be used, the following description shows it on a XP and MacOS X systems. Although there are small differences between the Windows flavors, the same concept is used from Windows 98 SE and onwards.

Inserting the Yubikey for the first time (Windows):

The touch button and gold contacts will be facing up when inserting the key.

When inserted, the operating system (in this case Windows XP) recognizes the new device. The installation progress appears as a pop-up balloon in the Windows tray

The device is recognized as a Human Interface Device (HID), and the operating system installs the built-in drivers for it

When the driver installation is complete, the device is ready to use

Inserting the Yubikey for the first time (Mac OS X):

When running Apple Mac OS X, inserting a non-Apple keyboard, like the Yubikey will bring up the following dialog

Simply discard the screen by pressing the close button. The Yubikey now installs as a default ANSI keyboard.

Logging into the Banner VPN:

To use your Yubikey to login to the Banner VPN, enter the yubikey into your computer's usb port. Next, start your Cisco VPN client. Click connect and when prompted, select “Banner” as you usually would.

Then enter your AU username and password, but before clicking ok, while your cursor is still in the password field, place your finger on the gold circle located on the yubikey. If held there for a few seconds, you should see the yubikey. Enter a one time password immediately after your password and it should hit return for you.

At this point, you should be successfully authenticated to the Banner VPN. You can remove your yubikey from the usb port once you are authenticated.

If you have any problems authenticating to the Banner VPN using your Yubikey, please contact the OIT HelpDesk at 844-4944 or

Helpful Suggestions/Info:

  • Keep your Yubikey attached to your key ring or locked in a drawer in your office. Since they are small, they are easy to lose. If you do lose your yubikey, notify Identity Management as soon as possible.
  • Yubikeys are durable - they are said to have been washed in a washing machine before and still work.
  • They don't use a battery, they run off of voltage from the computers USB port.

The gold circle on the key is not a push button, but is a heat sensitive strip (that is why you have to place your finger on it for a few seconds).

Last Updated: August 02, 2017