AU Access

AU Access

General Information

AU Access is Auburn University's portal system, an information gateway that provides a single sign-on entry point to a suite of internal communication and information management tools.

AU Access provides secure access to all services connected to the portal: Banner, tiger i, TigerMail, calendars, campus news, and announcements. The portal is customizable so you can conveniently place right at your fingertips all the web resources you use on a regular basis. Additional features and channels are added all the time.

 

Common Topics

Where is AU Access?
  1. Point your browser to the AU home page at www.auburn.edu
  2. Click AU Access, located at the top right corner.
  3. Log into AU Access with your User Name and password.

    Log in URL: http://auaccess.auburn.edu/
Recommended Browsers

Recommended browsers for use with AU Access are:

Microsoft Internet Explorer 6.x or higher
Mozilla Firefox 2.0 or higher
Safari 1.2 (Sun plug-in 1.4.2) or higher

Scheduled Maintenance Sunday Mornings

OIT computing resources may be unavailable for intermittent periods from midnight to noon on Sundays. These resources (including AU Access, Banner, tiger i, TigerMail, the OIT Windows web server (fp.auburn.edu), Mallard, AU Office, and Blackboard) are regularly subject to outages for upgrades, enhancements and troubleshooting. Often these systems remain online during this time, but if maintenance is needed, that is when it is scheduled.

Where are the Step-by-step Tutorials?

Inside AU Access there is a help icon located in the top right section of the screen. These detailed step-by-step instructions will guide you in using all aspects of AU Access.

Troubleshooting

I can't log in to AU Access

Issue:

I am trying to log in to AU Access but am unsuccessful. Why?

Solution:

If you cannot log in to AU Access some possible possible solutions are outlined below.

  • If you haven't already done so, visit the MyAccount page to sync your AU computing password before you log in to AU Access.
  • Confirm that you are using a recommended browser.
  • Disable your Pop-up blocker

If you are still unable to log in to AU Access please contact the OIT HelpDesk for assistance at 844-4944 or helpdesk@auburn.edu.

Browser Problem - pop up windows

Issue:

I am trying to log in to AU Access but am getting this "Browser Problem" error message. What should I do?

Reason:

You have a browser issue that needs to be addressed before you can log in.

Solution:

You need to disable your Pop-up blocker.

Once you do that, click on the "Continue" button at the bottom of the error message to reach the AU Access log in screen.

Failed Login: username/password pair not found

Issue:

When I try to login to AU Access I get this error message:

Reason:

Any one of the reasons listed below could cause your login to fail:

  1. You entered your User Name or your password incorrectly.
  2. Your password has not been synched.
  3. You do not have access to AU Access.
  4. You have your Caps Lock on.

Solution:

AU Access requires your username and password. This is usually the same password that you use to login to TigerMail.

  • Your username is the portion of an AU email address before @auburn.edu (and is printed on your ID card). Confirm that you are entering it correctly.
  • Your password is usually the same password that you use to log in to TigerMail, but if you are not able to log in to AU Access you may need to synchronize your AU passwords, wait 15 minutes, and try again.
  • If you've forgotten your password, you need to contact the OIT HelpDesk at (334) 844-4944.
Failed Login: Login disabled

Issue:

AU Access user attempts to log in and receives message "Login Disabled."

Explanation:

If an AU Access user does not log in for 360 days, their login becomes disabled. Above is a screen grab of what you will see when that happens.

Solution:

Contact the HelpDesk and request their account be re-activated. Prevention: Log in every week or so.

My URL-Framed tab kicks me out of AU Access

Issue:

I created a new tab as the URL framed format. Now when I click on it I get kicked out of AU Access and have to log in again.

Reason:

The URL you referenced has what is called a "frame buster." Auburn's own homepage has one also. These pages prevent sites from embedding them into their site.

Solution:

Unfortunately there is not much you can do about this. You can contact the owner of the site and request they remove the frame buster but odds are they will not.

System Alert: Session Will Expire

Issue:

While in AU Access I got this message. What should I do?:

Reason:

After 15 minutes of total inactivity in AU Access this security alert pops up to warn you that your session is about to expire.

If you want to remain logged in to AU Access click on the "OK" button.

NOTE: AU Access is Campus Pipeline. Campus Pipeline is the brand name of our portal product.

Single sign-on for Email isn't working

Issue:

TigerMail is asking me to login again. Why isn't the single sign on working?

Reason:

If you click on the X in the upper right corner to close TigerMail you have a browser issue that needs to be addressed before you can login.

Solution:

Have to click on CLOSE

No Back Button Available

Issue:

The pop-up window I have doesn't have a back button. How do I go back to the previous screen?

Solution:

You can return to the previous screen by RIGHT-clicking and selecting "Back" from the menu or by using keystrokes Alt+Left arrow.

Last Updated: June 6, 2013