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Account Information > Tigermail > Blank Page When Logged In

Blank Page When Logged In

Issue:

I get a blank (white) page when I log into my TigerMail.

Solution:

1. Make sure your browser is Internet Explorer (6+), Netscape (7+), Safari (2+), or Firefox.
   
   
2. Clear SSL State (Ensure SSL Settings Are Correct)
   
   
3. Clear Cookies (Ensure Set To Accept Cookies)
   
   
4. Clear Cache (Temporary Internet Files)
   
   At this point please check TigerMail to see if your issue is resolved. If not, please continue checking TigerMail again after each step. If you need further assistance please contact the OIT HelpDesk, 844-4944.
   
   
5. Clear Certificates
   
   
6. Enable Javascript
   
   
7. Remove Spyware
   1. Click on Start > Settings > Control Panel
   2. Double-click on Add/Remove Programs
   3. In the listing displayed, look for one of the following applications:
      • Commonname
      • Bearshare
      • Gator
      • NetZip
      • Download Demon
      • RealDownload
      • iMesh
      • newdotnew
      • Quick View Plus
      • Pop-up blockers
   4. If you see any of these items, highlight it with your mouse and click the Remove button.
   5. Reboot
   6. Install/Run an Anti-Spyware Program.
   
   

8. Advanced Browser Settings

   • Review your Logon settings to ensure they are correct.
     1. From Internet Explorer, click Tools > Internet Options.
     2. Click the Security tab.
     3. Click the Custom Level button.
     4. Scroll down to User Authentication Logon options.
     5. Select Prompt for user name and password.
     6. Click OK.
     7. Click Yes.
     8. Click OK.
   • Ensure that Active Scripting is enabled (IE 6) .
     
     
9. Re-register the JavaScript DLL file on a Windows PC
   • Go to: %SYSTEMROOT%\system32
   • Find the file: jscript.dll
   • Right-click the file and select Open With.
   • Choose Select the program from a list and click OK.
   • Choose Microsoft Register Server and click OK.

     If the Microsoft Register Server is not listed click Browse…

     1. Go to: %SYSTEMROOT%\system32
     2. Find regsvr32.exe and click Open.
     3. You should get a box displaying a succeeded message. Click OK.
     4. You may need to restart IE and/or your PC for the changes to take effect.

If you are still having trouble viewing TigerMail, please contact the OIT HelpDesk and they will assist you in targeting the setting changes that you will need to make.

OIT HelpDesk
helpdesk@auburn.edu
(334) 844-4944