Common Topics
- Your Auburn e-mail address
- Mailbox size limit
- Attachment size limits
- TigerMail for handheld devices and cell phones
- Address Book name changes
- Forwarding TigerMail to another e-mail account
- TigerMail e-mail settings
- Spam and other misuse of AU e-mail
- Scheduled Maintenance Sunday Mornings
Your Auburn E-mail Address
All employees and students at Auburn University will have a username@auburn.edu e-mail address automatically assigned to them, where username is their AU User Name. This e-mail address is made available in the address book to Auburn University students and employees.
How-to: Get your initial TigerMail password
Mailbox Size Limit
Employees, the size limit of your TigerMail mailbox is the same as your GroupWise, 100 MB.
Students at Auburn University, the size limit of your TigerMail mailbox is 100 MB. As you approach this limit, you will begin to receive reminder messages, letting you know that now might be a good time to clean up some of your older messages and attachments that you do not need anymore.
If you were to exceed your limit, you would receive notification of the overage and while you will still be able to receive e-mail as normal, you will not be able to send any e-mail from your TigerMail account until you reduce your mailbox size. However if this continues email will begin to be removed from your account starting with the oldest.
How can I tell?
If you use the GroupWise software for TigerMail, its easy to tell how much space you have left in your mailbox. On the bottom-right of your mailbox, "Mailbox Size" and "Total" let you know what percentage of the limit you have used and how many total messages you currently have in your mailbox.
Inside TigerMail you can see the Mailbox Usage in the top right had corner. Also if you mouse over the Mailbox Usage area you will get comment window that pops up and give you more specific information regarding specifically how many MB out of your total you are using (ex. 15MB/100MB).
If the Mailbox Size approaches 100%, it's a good time to clean out your mailbox.
Attachment Size Limits
Undergraduate student inboxes have a 10MB limit on attachment size, and graduate student inboxes have a 20MB limit. Employee inboxes have a varying limit. This limit applies to sent or received attachments.
If you need to send a larger document, one option would be to upload it to your personal web space, and then send the URL of the document in the e-mail message. Another option is to use an external resource like the one below:
External Resource: http://www.yousendit.com
TigerMail for Handheld Devices, Cell Phones, or Slow Internet Connections
TigerMail is available for people using handheld devices (Palm, Windows), cell phones, and slow internet connections, such as dial-up.
PDAs and slow Internet connections
If you are using a Palm or Windows-based PDA and would like to check your TigerMail with a standard browser, you can access the following URL. The interface is different from the normal TigerMail interface, but loads much faster.
Visit TigerMail for PDAs: tm.auburn.edu/pda
Cell Phones
TigerMail is also accessible through your Internet-enabled cell phone. A quick how-to for configuring your phone to the correct web address and login information is provided.
Address Book Name Changes
TigerMail reflects your name based on what is shown in the Auburn University records. In order to change your name in the address book, you will need to legally change your name with the Registrar's Office in Mary Martin Hall.
After officially submitting your change request to the Registrar's Office and allowing a couple of days for the change to occur, you will need to contact the OIT HelpDesk to request that your information be updated in the TigerMail address book.
OIT HelpDesk
(334) 844-9400
helpdesk@auburn.edu
Forwarding TigerMail to Another E-mail Account
No. TigerMail does not support automatic forwarding of messages to another e-mail account. You can forward individual messages only.
For more information regarding this policy, please review the Auburn University e-mail policies found at (http://www.auburn.edu/oit/policies).
TigerMail E-mail Settings
If you are familiar with configuring your IMAP client software to work with e-mail servers, then below are the servers that you will need to access TigerMail properly.
For incoming messages: tigerin.auburn.edu
For outgoing messages: tigerout.auburn.edu
If you are not familiar and need help setting up your e-mail application (such as Outlook Express), click the link below:
How do I set up my e-mail software to access TigerMail?
Please Note - TigerMail is a secure and encrypted e-mail system. Unfortunately, IMAP connections into TigerMail cannot be secured. Therefore, it is recommended that you use the TigerMail Web Access or the GroupWise software for TigerMail instead.
Spam and Other Misuse of AU E-mail
Spam is unsolicited junk e-mail that is received over the Internet. Such items include:
- Chain letters
- Apartments for rent
- Get-rich-quick scams
Do not send these messages and if you receive them, do not reply to them as they simply let the "spammer" know that your e-mail account is active.
"Spamming" people using your AU e-mail account will result in a loss of your computing privileges at Auburn University. Section 5.19 of the OIT Network Policy states:
"Unauthorized mass mailings are prohibited and will result in the immediate loss of computing privileges. An example of an unauthorized mass mailing is using a mail client's address book or a directory service to send SPAM e-mail to every user listed there."
What can I do to stop Spam?
For information on how to clean Spam out of your GroupWise account, view our troubleshooting article, "Dealing with Spam in TigerMail" to learn what steps you can take to keep your e-mail inbox clean.
Scheduled Maintenance Sunday Mornings
OIT computing resources may be unavailable for intermittent periods from midnight to noon on Sundays. These resources (including AU Access, Banner, TigerMail, the OIT Windows web server, GroupWise, Mallard, IBM mainframe, AU Office, and WebCT) are regularly subject to outages for upgrades, enhancements and troubleshooting. Often these systems remain online during this time, but if maintenance is needed, that is when it is scheduled.