Account Information > Banner > Problems installing Java Runtime
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Problems installing Java Runtime

 

Issue:

 

I can't get the Java Runtime to install from the "DO NOT CLOSE THIS WINDOW OR YOUR BANNER ADMIN SESSION WILL END" page.

 

Solution:

 

I suggest you either bookmark this page or print it off so you can get back to it easily. Follow these steps to resolve your Java installation problems:

  1. Close all your internet browser windows.

  2. Reopen an internet browser window and go to: http://www.auburn.edu/oit/account_info/banner/jre-1_5_0_08.exe

  3. You will be prompted to open or save this file. If you select save, save it to your desktop, go to your desktop, and double-click the file. You will now begin the Java installation process.

  4. Make sure Typical Setup is selected and click Accept.

    Java Install 1

  5. Click Finish to complete the process.

    Java Install 2

  6. Again close all your internet browser windows.

  7. Reopen an internet browser window and go to:
    http://baninb2.prod.auburn.edu/forms/frmservlet?config=prod

  8. You should now see a message that says "The application's digital signature has an error..". If you do not get this error, reboot your computer and redo step 7.
    Note: If you continue to not get the error shown below contact the OIT HelpDesk.

  9. Check "Always trust content from this publisher." Click Run.

    Digital Signature Error

  10. You should now be able to login to Banner Admin.

  11. Close all your internet browser windows.

  12. Reopen an internet browser window and go to AU Access.

  13. Login to AU Access and try the Banner Admin link from that page. You should now be able to get into Banner Admin from AU Access.

If you continue to have problems accessing Banner Admin please contact the OIT HelpDesk:

OIT HelpDesk
1st Floor RBD Library
(334) 844-4944
helpdesk@auburn.edu

Related Info: Run this VB Script to trust Banner INB