I am unable to print from Banner Admin

 

Issue:

 

When I try to do screen prints from Banner Admin my browser window closes or I am otherwise unable to print.

 

Solution:

Resolve possible Java conflicts – go into Add and Remove Programs.  Remove all other instances of Java, leaving only Java 2 Runtime Environment, SE v. 1.4.2.  Try again to print from Banner.

Have you installed the Google Toolbar?  Try uninstalling it. 

Confirm that a pop-up blocker is not causing the problem - go to the Banner Browser Readiness Checker and click on the "Test Your Browser's Readiness..." link?  Is a pop up blocker on?  Details are here http://www.auburn.edu/oit/security_center/browsers/ht_popup.php

Work  Arounds:

• Hold the Ctrl key while going through the steps to print in Banner. 

• Use a screen capture printing alternative like Gadwin - download at http://www.gadwin.com/printscreen/.   This software enables you to make quick and easy screen prints of Banner Admin windows. From the page you want to print, use ALT/print screen.   This actually provides a much better quality screen print and gives you more control over how the page prints than printing directly from Banner.

If you are still unsuccessful, please contact the IT provider for your area or the OIT HelpDesk at 844-4944 or helpdesk@auburn.edu.