Office 365

Office 365 for Students

The Office of Information Technology partners with Microsoft to provide Office 365 for Auburn University students. This account gives you access to your school Email (50 GB), calendar, Microsoft Office, and OneDrive for Business (1TB).

You can access your email from:

For Students that were accepted before July 12, 2013:

In addition to your Office 365 account, you also have a personal Microsoft account that gives you access to your OneDrive content (separate from OneDrive for Business above), Skype/Messenger, and other Microsoft services. Sign in to your OneDrive with MS Office Web Apps at https://onedrive.live.com.

Note that Auburn University no longer administers this account. As a result, we cannot reset the password for you.

Microsoft Office for FREE

MS Office Products (Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Lync)

The Office of Information Technology, in a partnership with Microsoft, is giving each currently enrolled student access to full-versions of Microsoft Office and Office Mobile for FREE!  This can be installed simultaneously on 5 devices and is available for PC, Mac, iOS, Android, and Windows Mobile.

How to install MS Office on your Computer
  1. Verify your alternate email address, security questions, and other information:
    1. Go to https://account.live.com and log in with username@tigermail.auburn.edu.
    2. Click “Security info”.
    3. Verify your identity.
    4. Set security questions and provide alternate email address(es).
  2. Sign into TigerMail/Office 365.
  3. At the top right of the page, click Settings > Office 365 Settings.

    Office 365 Settings

  4. Click Software.
  5. On the Office page, select a Language, and press the Install button.

    Install Options
    Note: Office installs the 32-bit version on your PC by default, even if your computer is running a 64-bit version of Windows. If you are unsure which version of Office you should install, see Which version is best for me?
  6. After installation, you will be prompted to activate. Choose the second option (log in with your subscription). Enter your username@tigermail.auburn.edu and click next. Choose the second option, organizational account, then enter your auburn/tigermail password. The activation should complete, and you will be ready to go. (Note: The activation may pop up again, occasionally. Simply login again using this same process.)
How to install MS Office on your Mobile Device
  1. On your device, go to the App Store specific for your device.
  2. Install the Office Mobile for Office 365 app.
    - iPad users must search for the iPhone version.
    - As of January 2014, Office Mobile for Office 365 is not available for Android tablets.
  3. When you open the app for the first time you will need to accept the license agreement and pan through the mini-tutorial.
  4. Press the Activate Office button and you will be prompted to identify yourself. Login with your Office 365 ID (username@tigermail.auburn.edu).
How to deactivate an installation
  1. Sign into TigerMail/Office 365 from a desktop.
  2. At the top right of the page, click Settings > Office 365 Settings.
  3. Click Software.
  4. On the Office page, click Deactivate next to the device you want to deactivate.

More information

You can install the latest version of Office on up to five computers that you use. After you've completed the installation, make sure you have automatic updates turned on.

Depending on your operating system, here's what Office includes:

  • Office on your PC includes Access, Excel, Lync, OneNote, Outlook, PowerPoint, Publisher, and Word.
  • Office on your Mac includes Excel, Outlook, PowerPoint, and Word.

    Note: Mac users can install Lync separately.

Frequently Asked Questions

What's My TigerMail ID (Office 365 ID)?

username@tigermail.auburn.edu

Can I forward my email from TigerMail to another account?

Your @auburn.edu email address is an “official” means of communication so we can’t automatically forward your Auburn email outside our system for you.

You can do it yourself by going to Options, then Organize Email in the TigerMail web client.

** Important** When setting up your email client be sure to use the full username@tigermail.auburn.edu as your username and email address. More help is available at “Configuring email clients:” http://help.outlook.com/en-us/140/cc511378.aspx

How do I configure my computer for my TigerMail account?

When you connect Microsoft Outlook, Thunderbird, or Mail.app to your TigerMail account, you will be asked for the mail server settings.

Incoming Mail Server (POP)

Server Name: outlook.office365.com

Port: 995

Encryption Method: SSL

Incoming Mail Server (IMAP)

Server Name: outlook.office365.com

Port: 993

Encryption Method: SSL

Outgoing Mail Server (SMTP)

Server Name: smtp.office365.com

Port: 587

Encryption Method: TLS

How do I configure my phone or mobile devices for my TigerMail account?

Select the mobile device you want to configure for TigerMail:

Additional help is available at “Configuring phones for email access”: http://help.outlook.com/en-us/140/cc511380.aspx or from your cell phone provider.

I am also a student-employee, GTA or GRA and need an employee email account for my job or research activities. What do I do?

Check with your employer or graduate advisor to see if you really need it. If you do require an employee email account in addition to your student email account, contact your department's Computing Coordinator to make that request.

NOTE: Employee accounts only remain active during the time that you are a graduate student or employee. You’ll have access to your TigerMail account forever.

How do I change my TigerMail password?

Your TigerMail password can be maintained separately from your Auburn University password. To set your TigerMail password separately, visit the Office 365 Password Page and use your TigerMail ID. If you prefer, you can synchronize your Auburn and TigerMail Live passwords via MyAccount.

Where can I get more help?

For problems activating your TigerMail services or changing your password, please contact the OIT HelpDesk: helpdesk@auburn.edu or 334-844-4944.

For questions regarding the use of TigerMail , Microsoft has also published extensive documentation specific to the use of TigerMail/Office 365 at http://help.outlook.com/, as well as a forum and blog site called Outlook Live Answers at http://outlookliveanswers.com.

Troubleshooting

My email messages are getting flagged as SPAM

Do you use the Google Chrome browser and the AdBlock extension?

The AdBlock extension inserts a large amount of code into the messages you send through TigerMail. This chunk of code trips our SPAM filter and causes it to flag your message as SPAM.

Solution:

While logged into TigerMail, click the AdBlock icon and select "Don't run on pod 51004.outlook.com".

Unblock TigerMail

The Microsoft Office installation didn't work

When you're installing, you may get a "Something went wrong…” error. Or, if you get some other error, see General troubleshooting for installing Office 2013 and Office 365.

After you have Office installed, try creating a few documents. If an Office program looks blurry, displays as all black or all white, the screen flickers, or looks different on different computers, see Office 365 doesn't look right.

Last Updated: July 23, 2014