HEALTH SERVICES

The Auburn University Medical Clinic (AUMC) provides primary and preventive care to students, faculty, staff and members of the surrounding community of Auburn University. Acute care is provided by the Medical Clinic’s staff of board certified physicians, certified registered nurse practitioners, certified physician assistants, and our team of supporting colleagues. Our health care providers have access to a wide range of specialists and emergency services when necessary. We are here to serve you and are committed to maintaining high quality of care standards in a confidential, convenient, caring professional setting. Your comments regarding the quality of our service are appreciated and we strive to continually improve our service.
The Auburn University Medical Clinic promotes the concept of individual “wellness” in contrast to a traditional status quo approach to holistic health. Our approach is to assist you with opportunities to develop yourself in social, physical, intellectual, career, emotional and spiritual dimensions of your life. Using these 6 categories, we offer the acronym “SPICES” as the model for the areas in which you can actively address personal wellness!

Medical Clinic Visits
You are encouraged to call 844-4416 to speak with one of our care coordinators before coming to our clinic. They will assist you in setting up an appointment at a convenient time with your provider of care to minimize your waiting time. If you have any emergency health problems after we are closed, please seek care at East Alabama Medical Center Emergency Room. You may also call toll free
1-866-389-6770 after hours.

Confidentiality
Medical records are strictly confidential. Information will not be released without authorization from you, except by court order. Authorization forms are available at the Medical Clinic. In accordance with Alabama laws, we reserve the right to charge the state recommended fees for copies of records.

Quality Assurance
We are proud of our continual efforts to maintain a high level of quality care delivered in a modern, patient friendly environment. We perform quality studies to ensure we are objectively meeting certain standards. We encourage your feedback every time you use our services. At the end of each visit you will be asked to complete a Patient Satisfaction Survey. We view your feedback as a testament to our efforts and as an opportunity for improvement.

SERVICES PROVIDED

Acute/Urgent Care
Our team of providers is experienced in treating your common medical problems, including minor surgery, suturing of lacerations and removal of ingrown toe nails. We are equipped to treat you with intravenous fluids and medications including antibiotics (when medically appropriate), thereby hastening your recovery and many times avoiding a stay in the hospital. We are interested in helping yo u stay healthy and active. After hours, please call toll free 1-866-389-6770.

Specialty Care
Specialty care is done through a network of local providers available to our staff. Referrals to a specialist (e.g., orthopedist, gynecologist, neurologist, dermatologist) can be made by our medical team.

Allergy Services
We have on site allergy testing services available. Also, if you are receiving immunotherapy, you may also receive allergy shots by using the antigen supplied by your allergist along with a copy of the injection instructions. Your allergy serum needs to be mailed to 400 Lem Morrison Drive, Auburn University, AL 36849-5349.

Immunizations
Measles, Mump, Rubella
To register upon admission to Auburn University as well as traveling to some countries you will be required to demonstrate protection against some communicable diseases (e.g., measles, mumps, and rubella). This requires vaccination, physician certification of disease or blood tests showing evidence of immunity. If you do not comply, you may have difficulty in registering or entering a foreign count ry. We do offer these vaccines for a fee.

Other Vaccines
Certain individuals are at risk for hepatitis A and B as well as rabies infection. Immunizations can be obtained for a fee at the Medical Clinic. Tetanus, PPD skin testing, typhoid, and polio are also available. Flu vaccines are available in the fall. (Also available are Meningitis, Yellow Fever and Chicken Pox vaccines.)

Mental Health
Feeling down, having difficulty with your sleeping pattern, mood swings or difficulty concentrating? Consider making an appointment with us or Student Counseling Services.

Women’s Health Care
As part of our team, we have female providers on staff. Professional services include routine gynecologic care, counseling and prescribing of birth control methods, morning after contraception, referral for pregnancy alternatives and diagnosis and treatment of STDs. We also use the “thin prep” screening system and perform colposcopy on site.

Radiology / X-ray Services
We have radiology services for routine x-rays on site. Services are provided by a licensed technologist and all x-rays are reviewed by a licensed radiologist. If you require a copy of your x-rays, we can accommodate you for a fee.

Pharmacy
A state-of-the-art pharmacy is located within the Medical Clinic and is operated by the School of Pharmacy. It features the latest in technology utilizing a computerized robot for dispensing and confidential counseling rooms for your educational needs with regard to your medications. Please call 844-4641 for assistance.

Laboratory
We have a convenient on site CLIA certified laboratory with licensed medical technologists who can perform some routine tests before completion of your visit. If you need blood tests to monitor care that you are receiving, we will be happy to accommodate you with an appropriate written order from your physician. Orders may be faxed to (334)844-6126.

Additional Services
Also housed in our facility are Student Counseling Services, Safe Harbor (sexual assault crisis center) and the Auburn Massage Therapy Center.
We hope your visits to the Auburn University Medical Clinic will be as quick and easy as possible.

Payment for Services

As a courtesy, we will bill a primary and secondary insurance company when an assignment of benefits is received. You are responsible for any balances not paid by insurance carriers. Questions concerning benefits must be directed to your insurance company. Referrals, deductibles, non-covered services and co-pays are your responsibility.

Worker’s Compensation
We will bill Worker’s Compensation when written authorization from your employer is received. Payment in full is expected 45 days from our billing date. Questions concerning benefits must be directed to the insurance company.

Pre-Certification/Referrals

If your insurance requires pre-certification or referral, it is your responsibility to obtain this prior to your visit to AUMC.

What If I Can’t Pay My Bill?
Payment is expected upon provision of service. Payment may be made by check, Tiger Club card, Visa or MasterCard. In special situations and with prior approval from the Patient Accounts Supervisor, payment arrangements may be available.

Billing Office Hours