Many times, problems with the utilities
will not be an emergency. To report a
non-emergency utility problem, call
the Facilities Help Line at 844-HELP.
However, if it is an emergency, call
Under no circumstances, are you supposed to turn utilities back on once they have been turned off (even if you are the
one who turned it off). Leave that for the utility workers.
- If you smell gas or see a gas leak, leave
the area and warn others as you leave.
- Call 911 from a safe location. Tell the dispatcher where you are
and what the emergency is.
- Do NOT attempt to correct
the leak or problem unless you
are qualified to do so.
- Provide assistance to others in your
immediate area who may be unfamiliar
with the area or evacuation routes.
- Remain outside until emergency
personnel tell you it is safe
to enter the building.
WATER LEAK and POWER
- Report non-emergency water
leaks and power failures to the
Facilities Help Line at 844-HELP.
- Shut down and protect critical
equipment, if safe to do so.
- If you are in a dark area,
proceed cautiously to an area
that has emergency lights.
- Call 911 to report the location
of downed wires.
- Treat any downed wire as
if it is energized.
- Telephone or cable television wires that
are touching a power line could become
energized and should also be avoided.
- Stay clear of areas where there is
a lot of debris or downed trees, as
they may conceal energized lines.
Last Updated: Sept. 29, 2010