Charter Service Frequently Asked Questions

Q. I would like to schedule a charter for my department. What is the procedure to do this?
A. Simply type in all of the information, provide the required documentation and submit all pages of the form to our office. All information must be typed in and all pages requiring authorized signatures must be signed upon submission, in order to avoid any delays in processing charter requests.

Q. If I don't type in all information, provide the required documentation or fail to have the form signed, will it really delay processing the request?
A. Yes.

Q. I would like to schedule charter service for a non-AU related event. Can I do this?
A. No. We provide charter services for groups affiliated with Auburn University and for University purposes only.

Q. How can I find out if charter service is available during semester break periods?
A. Information pertaining to dates services will be unavailable is generally posted on the news page of our website. If you do not see this information here, we suggest you email our office before submitting a request to confirm whether or not services will be available on the date they're required for your group. When service is available, we recommend submitting a request at least one month in advance, as no drivers are scheduled to work during semester breaks. Early submission of request allow our contractor time to attempt to find an available driver. If no driver is available to work during a semester break, we cannot provide services to your group.

Q. Is charter service available during holidays?
A. Sometimes. Please check with our office at least a month in advance to inquire as to the availability of charter services during holiday periods.

Q. Is charter service available to departments holding campus during the summer?
A. Yes. However, the number of available charters is limited, as are the number of drivers on staff during the summer semester. We recommend getting requests for charter service during the summer semester in to our office several months in advance, so we may notify our contractor of the needs of those departments.

Q. What are the current charter rates? Could you explain what the Priority Processing Charge is?
A. The following rates/charges are applicable beginning October 1, 2016:

 

Day(s) of Week
Type of Rate/Charge
Time(s) Rate/Charge
Monday - Friday Regular Charter Rate 7 am - 11:59 pm $109/hr, per 34-passenger bus
(3-hr minimum for each bus reserved is required and cannot be broken apart)
Monday - Friday Late Night Charter Rate 12 Midnight - 6:59 am $217/hr, per 34-passenger bus
(3-hr minimum for each bus reserved is required and cannot be broken apart)
Saturday - Sunday Weekend Charter Rate 12 Midnight - 6:59 am $125/hr, per 34-passenger bus
(3-hr minimum for each bus reserved is required and cannot be broken apart)
Sunday - Saturday Priority Processing Charge N/A $242 per charter request
(The Priority Processing Charge is a non-refundable charge which is applied to groups submitting charter requests less than 14 business days prior to the requested charter date.  This is charged upon the approval of charter service and will be charged even if charter services are canceled.  This is in addition to all other rates and charges).
Sunday - Saturday Standard Processing Charge N/A $35 per charter request

 Charges for services are calculated at a flat hourly rate per 34-passenger bus, which also includes the driver and fuel. A three hour minimum block of time for each bus reserved is required. Billing begins 1/2 hour prior to when buses are scheduled to leave the terminal in order to arrive at the departure location by the designated spot time and will conclude 1/2 hour after buses return to the terminal, due to required pre-trip and post-trip inspections.

The Priority Processing Charge (PPC) is a non-refundable charge which is applied to groups submitting CSR Forms less than 14 business days prior to the requested charter date. This is charged upon approval of charter service and will be charged even if the charter service is canceled. This is in addition to all other rates and charges.

Q. What is your cancelation policy?
A. Charters canceled on the date of service will be assessed the current charter cancelation charge. Failure to cancel charter service which is not longer needed, may result in your department being billed for the entire time charter service has been scheduled for, the number of buses reserved and all other applicable charges.

Charter Cancelation Policy/Charges (effective October 1, 2016)

Cancelation Time Rate/Charge
More than 72 hours from date of service No charge (unless PPC applicable)
72 hours from date of service $46.12/hr, per 34-passenger bus + all other applicable charges
48 hours from date of service $62.60/hr, per 34-passenger bus + all other applicable charges
24 hours from date of service $109/hr, per 34-passenger bus + all other applicable charges
Scheduled date of service Three hour minimum per number of buses scheduled + all other applicable charges
Failure to cancel charter service Full charter time per number of buses scheduled + all other applicable charges

The Priority Processing Charge (PPC) is a non-refundable charge which is applied to groups submitting CSR Forms less than 14 business days prior to the requested charter date. This is charged upon approval of charter service and will be charged even if the charter service is canceled. This is in addition to all other rates and charges.

Q. Could you provide my department with a cost quote or estimate for charter services?
A. We do not provide cost quotes or estimates for charter services, as sometimes the needs of the chartering department change during the course of the scheduled charter. We recommend using the information provided above to find what the approximate cost of charter services provided to your department would be.

Q. Why do you require all information to be typed in on the pages of the form?
A. We require all information to be typed in so that we're able to clearly read the information.

Q. I would like to break apart the three hour minimum to cover two different time periods. Can I do this?
A. The minimum amount of time that charter services is scheduled for is 3 hours at a time and cannot be broken apart.

Q. Why do you require departments to provide paperwork regarding driving directions to/from the destination of the charter?
A. As we receive a large volume of charter requests into our office on a continual basis and because we have a small office staff and other job duties, we both depend on and require chartering departments to provide this information to us.

Q. My department is wanting to schedule service to pick up passengers at the airport. Why are we required to provide flight information for those passengers?
A. As we do not have a professional services contract with any airport, we are only allowed to have our buses on airport property for a short period of time. Supplying this information allows us to monitor the flight as it is in progress, to make sure that our buses do not arrive ahead of any delayed flight and cause us to be asked to leave the airport property before passengers are able to board. An Auburn University faculty or professional staff member will also be required to be on any bus traveling to/from the airport, as outlined on the Tiger Transit Charter Service Information page.

Q. My department is scheduling service to pick up passengers at the airport. do we really have to have a representative from the department accompany the driver?
A. Yes. Our drivers must stay with the buses at the airport at all times and cannot go in to the airport to find passengers. We will not allow a charter to the airport proceed without your departmental representative being present

Q. Under what circumstances would Tiger Transit require my department to use more buses than are being requested on the CSR Form?
A. There are some circumstances which (when deemed necessary by the Tiger Transit Management) would require the chartering department to have more buses than requested on the CSR Form submitted to our office. Those circumstances include, but are not limited to: The number of passengers outnumbering the number of available seats on a bus; If the charter is going to a location and several bulky items are needing to be transported, the number of passengers and probable amount of items being transported will be evaluated and a determination as to whether or not there will be enough room on the bus(es) for both without blocking the aisles will be made. If the chartering department has made other arrangements to transport bulky items, it is the responsibility of that department to inform our office before the date of the charter, as outlined on the Tiger Transit Charter Services page, in order to avoid additional charges.

Q. My department would like to schedule a charter, but don't want to have an AU faculty or professional staff member accompany the group. Can we do this?
A. No. We require an Auburn University faculty or professional staff member to accompany each bus requested. We will not allow a scheduled charter to proceed without this requirement being met.

Q. If I email the needs of my department for chartering buses for a specific date, can that date be penciled in and held for my department?
A. As charter service is provided on a first come-first serve basis and processing a request is contingent upon all completed and signed paperwork being submitted before charter service can be scheduled, we do not hold dates or times for departments.

If you have a question that you don't see covered on this page, please send an email to us. We're happy to answer any questions you don't see covered in this FAQ.