Job Specific Competencies
Supervisors and employees select 2-4 that will most impact success in the job
Competencies are the knowledge, skills and abilities, and other requirements that are needed for someone to perform a job successfully. Competencies define not only what a person must know and do, but also how a person does it.
Listed below are competencies that may be needed for a job. From this list of pre-defined competencies, the supervisor and employee should select 2-4 competencies that will most impact success in the job this year. The supervisor and employee should discuss the behaviors and agree on their use when evaluating performance. Note: Effective Supervision must be included for each employee in a supervisory role.
Each competency includes a definition and some observable behaviors that, when performed, may indicate acceptable performance. The list of behaviors is only a sample list; therefore, all of the listed behaviors may not be applicable to the specific position.
Effective Supervision (Required of all employees in a supervisory role)
• Training, coaching, delegating and developing capabilities of others; evaluating people and performance; disciplining and counseling, building positive relationships.
-Supports the development of subordinates by providing avenues to improve their skills and competencies
-Provides on-going feedback and conducts performance reviews on time
-Encourages people to resolve problems on their own
-Deals with problems firmly and in a timely manner
-Addresses performance problems and issues promptly; lets people know what is expected of them
-Stays informed about employees’ performance through both formal and informal methods
-Recognizes and encourages behaviors that contribute to teamwork
-Utilizes total performance management systems for the development, improvement and evaluation of employees’ performance
-Stays abreast of supervisory responsibilities through all available means
• Demonstrates depth of knowledge and skill necessary for the job.
- Effectively applies technical knowledge to solve a range of problems
- Develops solutions to problems that cannot be solved using existing methods or approaches
- Is sought out to provide advice or solutions in his/her area of expertise
- Keeps informed about current developments in his/her area of expertise
• Ensures information is effectively exchanged with others.
-Shares ideas and information with appropriate customers/stakeholders
-Practices attentive and active listening
-Ensures that regular, consistent communications take place
-Expresses ideas clearly and concisely in writing
-Expresses oneself clearly in conversation and interaction with others
• Identifies and solves problems with effective solutions.
-Uses available resources to evaluate potential solutions
-Identifies information needed to clarify a situation and seeks that information from appropriate sources
-Asks questions to clarify a situation
-Tackles problems with a logical and systematic approach
-Evaluates options by considering implications and consequences; chooses effective options
-Implements solutions within a reasonable time
• Ensures that one’s own and/or others’ work and information are complete and accurate; focuses on desired result of one’s own or one’s units’ work.
-Sets up procedures to ensure high quality of work
-Carefully reviews and checks the accuracy of own and/or others’ work
-Has a sense of urgency about getting work completed
-Looks for and seizes opportunities to do more or to do thing better
• Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.
-Demonstrates honestly, keeps commitments
-Behaves in a consistent and ethical manner
-Takes ownership of work and one’s own actions
-Acts reputably in relationships with others
-Builds trust and credibility by demonstrating consistency between words and actions
• Takes responsibility for one’s own performance.
-With his/her manager, clarifies expectations about what will be done and how
-Enlists his/her manager’s support in obtaining the information, resources, and training needed to accomplish his/her work effectively
-Promptly notifies his/her manager about any problems that affect his/her ability to accomplish planned goals
-Seeks performance feedback from his/her manager and from others with whom he/she interacts
-Takes significant action to develop skills needed for effectiveness in current or future job
• Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
-Is able to see the merits of perspectives other than his/her own
-Demonstrates openness to new organizational structures, procedures, and technology
-Switches to different strategy when an initially selected one is unsuccessful
-Demonstrates willingness to modify a strongly held position in the face of contrary evidence
• Makes decisions in a timely manner
-Is willing to make decisions in difficult or ambiguous situations when time is critical
-Takes charge of a group when necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made
-Makes appropriate decisions with consideration of the consequences for relevant customers/stakeholders
-Implements decisions in a timely manner
• Develops, sponsors, or supports the introduction of new and improved methods, products, procedures, or technologies.
-Develops new methods or approaches
-Sponsors the development of new services, methods, or procedures
-Proposes new approaches, methods, or technologies
-Develops better, faster, or less expensive ways to do things
Works cooperatively with others to produce innovative solution
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