Facilities Feature: Whit Allen
Whit Allen has been a member of the Auburn family for 23 years, 22 of which have been in Mail Services. Whit is the Manager of the department, overseeing nine employees at five campus mail offices.
How many incoming letters did Mail Services process last year?
Mail Services processed 500,000 incoming and more than one million outgoing letters last year.
How many incoming parcels did Mail Services process last year?
Mail Services processed 51,000 incoming parcels last year.
What do you enjoy most about working in Mail Services?
I enjoy being able to assist our customers with all of their mailing needs. I especially like to see the excitement expressed by students when a family member or friend sends a care package to them. Some students don’t get to see their friends or family during the school year. So, it’s nice we can provide a service that means a lot to our customers.
What is the most challenging part of your job?
The most challenging part of my job is educating our customers so they know how to properly send mail to achieve the delivery results they expect. With so many services offered by the United States Postal Service, sometimes it’s difficult to know which service is the most economical and which service is the quickest way to send a particular piece of mail.
Mail Services has installed a number of postal kiosks on campus. What would you like campus customers to know about these?
There is no need for our campus customers to stand in line at the local post office to purchase stamps or mail letters or packages. All of these services are provided at the kiosks. Users can buy stamps or metered postage for all rate classes including Priority or Express Mail. Users can also mail international letters and domestic packages and letters, and select USPS Delivery Confirmation and Signature Confirmation options. Auburn Mail Services staff oversee the operations of the kiosks and transfer items to the Auburn Post Office at 4 p.m. Monday through Friday. The kiosks are available for use during the normal business hours of operation in the building. We now have a total of five kiosks on campus. We have a kiosk on the ground floor of Foy Hall next to Photographic Services, the second floor of the Student Center and on the first floor of the Veterinary Education Center near the center stairwell. We have added two new kiosks, one is in the Village Food Court and the other is in the South Donahue Residence Hall.
What do you like to do when you are not at work?
I love to participate in activities with members of my church family. I also love to work in my yard and watch Auburn football.
Last Updated: April 15, 2014