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Frequently Asked Questions
The contract with Cartridge Solutions LLC for the refilling of toner/ink cartridges has been extended and is in effect until November 4th, 2010. This contract was established as an alternative solution to buying new cartridges.
Does campus have to purchase refilled toner/ink cartridges from Cartridge Solutions?
Yes. If a purchase outside the Cartridge Solutions contract is needed, contact Burnette Tolbert with your written justification prior to the purchase. She will review your request for approval.
What toner/ink cartridges are on contract?
Toner and inkjet cartridges for the following brands are on contract:
- Brother
- Cannon
- Dell
- Epson
- HP
- IBM
- Kodak
- Lexmark
- Minolta
- NEC
- Panasonic
- Pitney Bowes
- Samsung
- Sharp
- Xerox
A detailed list can be found on the Cartridge Solutions website at www.cartridgesolutions.net/auink.html.
What type refills are available on this contract?
Premium and Economy Refills. Premium refill pricing is based on a full cartridge over haul with all new parts added each time. Economy refill pricing is based on only replacing parts as they are needed.
When does this contract start?
The contract went into effect on November 5, 2008 and has now been extended until November 4, 2010.
How quickly are toner/ink cartridges refilled and returned?
Cartridges are picked up the day your order is submitted. Refilled cartridges will be returned within 48 hours of pickup.
Can I use my AU purchasing card for refilled toner?
Yes. Normal procurement thresholds apply to the purchase of refilled toner/ink cartridges. You may use the Purchasing Card to order/pay for the cartridges against this contract as long as the amount being purchased is < $2,500. If the purchase will exceed the $2,500, prepare a purchase requisition and submit it to the PPS for review, approval.
How do I place my order?
You can order by fax at 334-339-1008, email at info@cartridgesolutions.net, or by calling direct to 334-539-1007. A detailed price list is posted at www.cartridgesolutions.net/auink.html.
How often can I get a cartridge refilled with toner/ink?
For ink cartridges: refills up to 3 to 5 times.
For toner cartridges: refills up to 12-30 times depending on the cartridge.
Please contact Burnette Tolbert in PPS at
tolbebn@auburn.edu or 844-7771, if you have any additional questions.
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