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ePrint Frequently Asked Questions

How do I get to ePrint?
You can go to or click on ePrint on the Luminis page.

How do I get a userid and password for ePrint?
ePrint uses your Banner userid and password. To get a Banner userid and password, contact your Administrative Computing Coordinator.

I tried to login and it says ‘authorization invalid’. What should I do?
You may need to resync your password. If you have never logged into Banner, you must resync your password before first use. Go to the OIT password resync web page, enter your userid and password, and only check ‘Banner’.

I tried to login multiple times and now I can not get into Banner as well. What should I do?
ePrint validates against Banner. If you try to logon five times unsuccessfully, it will lock the account. When this happens, you will need to contact the OIT HelpDesk or call 334-844-4944.

I can not see report ‘xyz’. What should I do?
First, make sure that it is not on the next page. ePrint only displays so many reports at a time. If you still do not see it, contact ISS. The cause may be security.

There is not an Excel download of report ‘xyz’. What should I do?
Some reports can not have the Excel download option. If the file came in as a pdf, it can only remain in that format.

How do I get reports sent to ePrint?
You can contact ISS for help with this problem.

Robert Campbell,
ePrint Support

26 Ingram Hall
Auburn University, AL

Fax: 334-844-3656

Office hours: M-F
  7:45 - 11:45
12:45 -   4:45

How to find us...


Information Systems Support · 26 Ingram Hall
Auburn University · Alabama 36849-5154 USA