The Account Services department is responsible for the collection of returned checks and delinquent student accounts. Students who fail to pay their accounts in a timely manner are referred to the Account Services department for collection. At this time a final demand letter is sent to the student asking for payment of his/her entire balance. This letter states that the student's records and transcripts have been frozen and that all records will remain frozen until the account is paid in full. The Account Services department works very closely with students and parents until all obligations billed by the Office of Student Financial Services are paid in full. Failure to pay will result in the account being placed with an outside collection agency for final collection action. This action can be avoided by staying in contact with our office and making satisfactory arrangements to pay outstanding obligations.