Frequently Asked Questions
Who is an eligible renter under the Auburn University contract with Enterprise/National?The rates and discounts in this agreement apply to Auburn University's faculty and staff on university business. Enterprise/National has agreed to extend the same rates and discounts for personal travel as well.
Is there a minimum age requirement?Yes, renters must be 21 or older. Renters 21 to 24 years old are considered young renters. National and Enterprise waives the young renter fee for Auburn University.
Will I need to show identification at the time of rental?Yes, you will need to show a valid driver's license.
What if I am already a member of a frequent renter program with a different car rental supplier?Enterprise/National will automatically match that benefit level when you enroll in their program. Please contact John Corgill at email@example.com with information on which agency and level of "perks" you have so that she can give that information to Enterprise/National.
Benefits of National's Emerald Club membership program:
- Bypass the counter and choose your own car in 57 major airport markets
- Receive e-receipts to speed up rental returns
- Choice of rewards: free rental days or airline miles
- Self-service kiosk check-in available in major U.S. markets
Benefits of Enterprise's ePlus membership program:
- Expedited counter service at airport locations
- Over 6,500 neighborhood locations, making local and regional business travel easy and convenient
- General aviation/FBO locations, free pick-up and delivery
- Savings on long-term rentals via Month Or More Rental Plan
- Fleet replacement rentals
What is Auburn's contract ID number?XZ55028, this number will be needed to receive AU preferred pricing when booking your vehicle rental.
Will I receive Auburn's contract pricing when making reservations online?National and Enterprise offers online booking for Auburn University, or through any travel agency using a Global Distribution System (GDS). By providing the contract ID during your online reservation, all reservations are transferred instantaneously into their online system and may be viewed by their rental locations immediately. Through their internet sites, customers can reserve a vehicle at any of their worldwide rental locations. In addition to renting a vehicle, users can review a listing of their entire line of services, find out about special offers, company news, enroll in The Emerald Club or ePlus programs, and reserve your desired car for your business, as well as, your vacation trip.
Will Enterprise provide delivery service from their local store to the Auburn campus?Yes, with a 24 hour notice a car can be delivered to your business location at no additional charge.
What if I am unavailable to sign for a vehicle when it is delivered to me?You can complete Enterprise's Signature-on-File Agreement form. This form will substitute for the signature or initials of the employee intended as driver of the vehicle in each applicable part of the standard rental contract.
Are vehicles full of fuel at the time of pick-up or delivery?National Car Rental provides a full tank of gas with every rental. At Enterprise airport locations, each rental vehicle is provided with a full tank of gas, and at Enterprise off airport locations, each rental vehicle is provided with at least 1/2 tank of gas.
Is there unlimited mileage with each rental?Yes. National and Enterprise's rates include unlimited mileage in all car classes, for daily and weekly rentals. SUVs & Trucks are limited to 200 miles per day and 1,100 miles per week. A 2,500 mile cap for monthly rentals will be applied, after which a 20 cent per mile fee will be assessed.
Will I be able to pay for rentals using my Purchasing Card?Yes. The Purchasing Card can be used, however only when paying for rental vehicles with our Preferred vendor, Enterprise/National. Also, associated gasoline purchases for the rental vehicles can be charged to the Purchasing Card. When using National, you can book a vehicle online using your Purchasing Card. After the rental, you will be able to use that same card to make your payment. When using Enterprise, you will not be able to use your Purchasing Card online to make payments, but will be able to use it when turning your vehicle in.
How do I make reservations if I have Executive VIP status?If you have Executive VIP status, your reservation must be called into National.
Is there a recommendation regarding rental vehicle class?University travelers are expected to rent Compact or Midsize class vehicles unless sharing the rental with more than 2 other AU business travelers. Rental of sport utility vehicles, minivans, or other kind of specialty vehicles require justification and prior authorization from the PPS travel auditor. Rental of luxury vehicles is not permitted. University travelers are highly encouraged to rent hybrid and fuel efficient vehicles when there is availability.
Are International vehicle rentals included in the contract?Yes, the contract offers preferred pricing for local, domestic, and international vehicle rentals.
Are we required to purchase from the Preferred Vendor contract?Yes, you are required to purchase from the Preferred Vendor Contract. Once you see the pricing on these contracts, we think you're going to WANT to purchase from them due to their very competitive pricing! Beyond that though, these vendors have been designated as the "Preferred Vendors" for AU for these particular commodities as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon. In some cases, PPS may follow up with you...in others cases, the Preferred Vendor may follow up with you.
Please contact John Corgill in PPS at firstname.lastname@example.org or 844-7771, if you have any additional questions.