Frequently Asked Questions
Who should I contact regarding this contract?
- Deven Hawkins - Manager of Counters, Birmingham, AL
- Office Phone: 334-844-3630
What does this contract include?This competitively bid contract provides access to over 5 million products, including the following key categories:
- Pipe, Valves, and Fittings
Back Flow Prevention
Copper Tube and Fittings
How can I place orders?Orders can be placed using university p-cards. They can be placed online at www.fergusononline.com/fergusononline/. If an order will exceed $2,499, a requisition will need to be prepared and approved. Once PBS receives and approves the requisition, Matt Pike will place the order using his p-card and orders will be charged back to the departments. An account number will be required to place an order online. If you have an existing account number, you are already set to order. Ferguson took all of the existing Auburn University account numbers and uploaded them into their system under this contract. If you are a new customer, you will need to contact Deven Hawkins at 205-254-3454 or firstname.lastname@example.org to have an account number created.
When can I expect deliveries, and are there delivery charges?All orders are received and processed at the local Ferguson branch. Shipments are made daily to Auburn University via the local Ferguson delivery truck. Orders for stocked material will be delivered to Auburn University on the next scheduled delivery truck. Non-stock material will be delivered as soon as it arrives at the local branch. Lead times for non-stock material can vary. Ferguson has 9 distribution centers and 13,000 branches to help reduce lead times from the manufacturer. Please contact the local branch for help determining lead times for non-stock material. Occasionally, non-stock material will be delivered via UPS, Fed-Ex, or another freight carrier to help expedite orders. There are no freight charges on standard deliveries to the University.
What suppliers are included in this agreement?Ferguson Enterprises is a distributor for many major manufacturers. They include: A.O. Smith, Aquatherm, Elkay, Grundfos, Rinnai, Proflo, Ridgid, T & S Faucets, Viega, and many more.