Preferred Vendor Contracts
Office Related Products
Contact Information and
Frequently Asked Questions
Frequently Asked Questions
Debbie Swordsdebbie.email@example.com Place Orders
Staples Customer Service
FREQUENTLY ASKED QUESTIONSA new contract for office related products (including general office supplies, paper, & toner) has been awarded to Staples Advantage. The contract will be in effect September 1, 2015 - August 31, 2020.
How do I log on to the Staples Advantage website?You can link directly from the "Contracts" section of the Procurement & Business Services website, or go to the website by typing the web address in as follows: www.StaplesAdvantage.com. Click LOGIN in the upper right corner of the screen. From there, you will enter 1020626ATL as the Company ID, your Auburn email address as the User ID, and then enter the password that you have created.
I need a login. How do I get started?If you have not registered with Staples Advantage or have not received your login information, you can go to the link below and complete the registration form. You will receive an email confirming your registration within approximately 3 to 5 business days of submitting the form. https://register.staplesadvantage.com/webapp/wcs/stores/servlet/emlcustomerreg?RegFormId=Axosgn&storeId=10101&langId=-1
Who do I contact if I have a problem logging into the website or placing an office supply order?Please contact Staples Customer Service at 1-877-826-7755.
Who should I contact with general questions about the contract?Call John Corgill at 334-844-3561 or send an email to firstname.lastname@example.org.
What can I order from Staples Advantage?You can order all office supplies including paper and toner/ink cartridges. This contract does not include computer peripherals, printers, or copiers.
How do I pay for my supplies?You may use your AU Purchasing Card to order/pay for your supplies as long as the amount being purchased is less than $3,000. If the purchase exceeds $3,000, you will need to prepare a purchase requisition and submit it to PBS for review. John Corgill will then place the order using his AU Purchasing Card and the purchase will be charged back to the FOAP listed on the requisition.
How do I get an invoice copy for my monthly reconciliation?You will receive priced packing slips with your orders. If you find that you are missing a packing slip, you may request one from Staples Customer Service at 1-877-826-7755.
Who is my Staples Advantage representative?Your sales representative for office supplies is Debbie Swords. Her email address is email@example.com.
Are we prevented from making purchases at the AU Bookstore?No. While next day delivery will be available to campus and many outlying units, you may have a need for some office related products on a same day basis and may find that sending an employee to a local office supply store is not an efficient use of time and money. In those cases, there is no problem with making the purchase from the AU Bookstore. In general, in any other situations, you should use advance planning (where possible) and let pricing drive your purchase decisions.
Are we required to purchase from this Preferred Vendor contract?Yes, you are required to purchase from this Preferred Vendor contract. Staples Advantage has been designated as the "Preferred Vendor" for AU for office related products as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon.
When and how are Staples Advantage orders delivered?Orders for in stock items received by 4:00 p.m. CT will be delivered from their state of the art Atlanta distribution center on the next business day directly to the ship to location contained in your user profile.
Is there a minimum order amount when placing orders with Staples Advantage?Yes, there is a $50 minimum order amount under this contract.