You must first seek health care from the AU Medical Clinic when the university is in session and when the clinic is open. Referrals (by recommendation of a clinic doctor) are required for most care outside the clinic. All exceptions are listed in the Policy Brochure, but the following are a few to remember:
You can call the Nurse Line number on your insurance card for advice 24 hours a day, seven days a week. Call the free number for professional advice from a nurse at 1-800-389-6770.