Mktg 4320: PROMOTION STRATEGY
Management of Advertising, Publicity & Sales Promotion

Professor Herbert Jack Rotfeld
246 College of Business Building
Auburn University

Class time: Tuesdays and Thursdays, 11-12:15, room 10 College of Business Building
Office hours: Tuesdays & Wednesdays, 9:30-10:45 a.m. and by appointment
-- (On campus most weekdays from 7 a.m.)
http://www.auburn.edu/~rotfehj

Course Prerequisites
 Grade of C or better in MKTG 3310 and 2.2 grade point average
Prerequisites are strictly enforced. Students will be dropped from the class whenever the lack of these qualifications is discovered, regardless of any grades that may have been earned up to that point or how far along the term has progressed. The cumulative GPA requirement applies to all 3000 or 4000 level College of Business courses for both business and non-business students.Reading is just one of the pleasures of this course

REQUIRED PURCHASES
+ Advertising and Promotion, 7th Ed., by Belch and Belch, 2007 (unchanged from Spring 2008).
+ Two packets sold at SOFY Copy Center, 145 W. Magnolia
        (1) Required readings that supplement text, and (2) copies of most transparencies used in class

DATES & TIMES OF EXAMS
The mid-term test: October 2
Final exam: December 15, 12-2:30 pm

Under university policy, the final exam will not be administered at a different time for students wanting to depart for jobs, job interviews, graduate school interviews, family vacations or to witness meteorological events. Students with an excused absence from the final exam will have a grade of "IN" (incomplete) for the class. Anyone with exam conflict for either the mid-term or final exam must meet with me in my office in person and with written documentation no later than the date of the 6th class meeting.

GRADES
Final grades will be determined by the total points scored from the following items:

Grades will be based on point totals, not averages, percentile scores or letter grades on each item. The points scored on each item are added together and the grade is based on the point total. There might be extra credit values on quizzes, the mid-term test or the final exam, or from a possible 12th quiz -- hence the notation of "at least" by the number of possible points for each item above -- but the availability of extra credit items will not alter the cut-offs points required for each letter grade as described below.
A=225  points or more
B=200-224 points
C=175-199 points
D=150-174 points
F=149 and down
The areas of grading are divided along the lines of your responsibilities to the course. Since the lectures require your active day-to-day preparation -- coming to every class with the basic knowledge and understanding from the text and readings is critical to being successful in this course -- quizzes evaluate your preparations for class meetings. The mid-term test and the comprehensive final will be all essays that will require you to review, understand, retain and interrelate different parts of this course's material. The final exam is worth 100 points because your final grade should reflect what you have learned and might carry away from the experience
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COURSE OBJECTIVES
This course provides an opportunity for students to gain an understanding of various facets of advertising and promotion management: the common business activities and terminology, the perspectives applied when making of "optimal" decisions, plus the approaches and rationales behind the more commonly used practices. As with any area of marketing, employers expect graduates to follow directions, solve problems (including problems that are not clearly defined) and can and clearly communicate. Accordingly, the class meetings emphasize class discussion and require students to express ideas based on analysis of reading assignments. Regardless of your major, this course provides students with an opportunity to develop skills relevant to any career: written communications, retention of learning, problem solving and ethical decision making.

GENERAL GUIDELINES
The greatest difficulty for many Mktg 4320 students is that they must shift their perceptual focus. You can no longer view marketing communications as part of the audience (as you do when you watch television commercials or read magazines), but instead, as the communicators. You must now view business practices as if you are the creators of those messages. Since not all audience members (if any) would be people like you, mass communications strategy and tactics must be assessed in terms of what the target audience might perceive. In business, a strategy's effectiveness must be judged in terms of what the target audience might understand, not in terms of what you might personally "like."

In addition, professional communicators must often deal with clients and topics they might personally dislike. Since we will discuss mass communications for products you might not buy, in contexts for which you would never be in the target audience, we will cover topic areas and use examples that you might find personally offensive. Because of the material of this course, this is unavoidable. Similar to marketing managers who must communicate with people unlike themselves, you must put aside your personal tastes.

Class preparation requires more than general "scanning" of the reading assignments. You must study each assignment and think about it before class. Like a business meeting, you are expected to come to all classes prepared and will be individually called upon and questioned about your understanding of the material. By links to this syllabus, you are given a set of study questions to help you prepare for class discussions. These questions provide you with advance insight into my planned discussions and will help you understand the readings when preparing for every class. The study questions are important study aids to provide ongoing daily assistance in helping you understand course material. However, they are near useless if you put them aside and wait till just before the mid-term test or final exam; I will not answer last-minute pre-exam questions asking "What is the answer to question number ____ from the study questions?"

Since you need to study the reading assignment before, not during, the class in which it will be discussed, you are not to have the readings with you during lectures. During class, books are to be closed. The transparencies are used as a lecture tool to help me explain material, the they do not provide the basis for exam questions. You are given copies of the transparencies in order to maximize the value of our time together. You should not be reading the text or copying the screen during class, but instead, listening, participating and taking notes on the discussions. If you find it difficult to take notes and be an active participant in class at the same time, bring a tape recorder and take notes from it later. (For additional insight, see the general directions on "how to fail")

QUIZZES
The quizzes deal with your pre-class preparation and are drawn from the reading assignment scheduled to be discussed in the upcoming class, not the past class lectures. At a business meeting, you are expected to arrive having read the reports and background material, studied and be prepared to discuss them, without another executive telling you which parts he or she considers important. Therefore, you are expected to always come to class prepared with prior study and understanding of that material. Study for the quizzes the same way you prepare for an intensive class: think about the readings, try to answer the linked study questions plus those in the textbook, and discuss the material with your classmates.

Quiz dates will not be announced and the first one could come as early as the second class day. Quizzes will cover the assigned readings that had yet to be discussed in class -- the first quiz will also cover the content of this syllabus -- and a quiz can be administered on any day that a given topic is under discussion. They can also be given on the class days just before or just after exams.

The quizzes will be multiple-choice. You must have in class a scantron #882-ES (the smaller sized forms available at the bookstores) and a #2 pencil. If you are not prepared with the proper materials, your score will be zero. Since these are machine graded, you must also be careful to indicate the proper version for scoring in that a failure to do so would result in a score of zero, and a sloppy erasing of a mark could have that item scored as incorrect regardless of what you had as an answer.

The eleven quizzes will each have at least 10 possible points and only the best ten scores will count toward your total. Possible points on any individual quiz above 10 are considered "extra credit."  If there are 12 quizzes, scores from the best 11 will be used for grades.

No make-up quizzes will be given. It is presumed that no one misses class for a minor or trivial reason and that every absence will have a valid and documentable excuse. A student who is absent for a quiz day for any reason will have that quiz be the one dropped. Students that have a valid excuse for missing more than one quiz, documentation and verification contacts of excused absences must be provided for all quiz days missed, not just those in excess of the one dropped. If such materials can't be provided for all quiz dates missed, the "additional" missed quiz is considered unexcused for grade purposes. Prior notice must be provided for any planned events; unexpected emergencies require direct notification as soon as possible by phone, with documentation provided as soon as you return to campus. Do not wait till the next class day to drift in with an excuse. Quizzes will be short, with lectures/discussion to follow each quiz. Since the class can't continue till everyone finishes the quiz, students who arrive late for class, even if by what they consider "only a few minutes," might discover they will not be allowed to take the quiz on that day. (In business, "on time" means seated and ready to work at the designated moment, not walking in the door. Students arriving late could be considered absent for purposes of a quiz.)

MID-TERM TEST
The mid-term test will consist of essay questions that require you show understanding, thought, and insight into lecture topics and reading assignments. The same as with the final exam, essay scores are an assessment of how each essay, taken as a whole, exhibits your knowledge and understanding of the area addressed by the question. And on this test or the final exam,  if you feel there there is a difference between lecture materials and the reading assignments, the lecture materials should be used as a basis for answering exam questions.

All assigned readings, additional handouts, videotapes, lectures, guest lecturers or discussion materials brough up by other students could be the basis for test questions, and, since they are all inter-related, it is impossible to say what to "emphasize" when you study. Don't ask what is "more important" for test (or final exam) preparation. It's all important.

Students who arrive late will not be allowed to start the test once anyone finishes and leaves the room.

Prior notice must be provided for any planned events; unexpected emergencies require direct notification as soon as possible by phone or email, with documentation provided as soon as you return to campus. Do not wait till the next class day to drift in with an excuse, since such intentionally delayed notifications will not be accepted.  If you miss a test and do not have documentation for an excuse under one of the categories listed below, you will receive a zero on that test. If you have a written excuse, you may choose to either take a make-up test or have the point value of that test shifted to the final exam.

FINAL EXAM
All assigned readings, guest lecture presentations, videotaped shows, discussion materials and materials brought into class by other students could be the basis for essay questions. This is the assessment of what you learned from the whole class. The rest of the class is preamble; the comprehensive exam is because people don't deliver the partial products and this is the single most important item that pulls together (and applies) all material. The weight of the final exam reflects the importance of assessing what you take from the class at the end of the semester. The same as with the mid-term test, essay scores are an assessment of how each essay, taken as a whole, exhibits your knowledge and understanding of the area addressed by the question.

On the final exam or mid-term test,  if you feel there there is a difference between lecture materials and the reading assignments, the lecture materials should be used as a basis for answering exam questions.

ATTENDANCE AND CLASS PARTICIPATION
The single most common correlate with low grades in the course is a semester of erratic attendance and/or a continuing habit of arriving late. The single greatest correlate with high grades is daily strong positive involvement in class discussion. (See: how to fail a course.)
thinking during class is not optional
The classroom experience is an integral aspect of this course. While not part of the grade point totals, your attendance, active class participation and involvement are important parts of the learning experience. Similar to a business meeting at which you read the background material and then raise questions and discuss additional information on the topic, the class will attempt to answer your questions and push you to apply the materials in new directions. Therefore, pre-class knowledge and understanding from the assigned readings is critical -- you need to study each chapter before class and not "just read," a practice that should make preparation for the mid-term and final exams easier. That is why the study questions are provided by link and different questions are provided by the textbook's authors at the end of each chapter. While open and voluntary participation is encouraged, individuals whose hands are not raised will often be called upon to answer a question. 

It is the student's responsibility to advise me of any emergency that might impact his or her performance in the course. In the case of an emergency or an extenuating circumstance that causes several classes to be missed over an extended period of time, please notify me as soon as possible via telephone or e-mail. Prior notice must be provided for any planned events; unexpected emergencies require direct notification as soon as possible, with documentation provided as soon as you return to campus. For any absences for any reason, the student will be responsible for missed class notes, handouts and any announcements made in class. Since tape recorders are recommended herein as note taking aides, absent students are also encouraged to have a friend in the class record it to help obtain missed lecture materials.

The following are the only conditions under AU policy considered excused absences from class and/or exams:

  1. Personal or family health conditions, certified by a physician or counselor and approved by the instructor;
  2. Personal or family legal conditions, warranting your attention during class time and certified by an attorney or judge and approved by the instructor;
  3. University business certified by a university official and approved by the instructor;
  4. Instructional activities of another class as certified by a faculty member and approved by the instructor;
  5. Religious holy days that ban work activity for purposes of personal observance.
OTHER CONCERNS
Web sites of suggested interest and review
Advertising Education Foundation (www.aef.com), with resources on job hunting
Advertising Age online (adage.com), the best trade newspaper on the business
John W. Hartman Center for Sales, Advertising & Marketing History (scriptorium.lib.duke.edu/hartman)
Bob Garfield's commentaries on advertising & other stuff (http://adage.com/garfieldtheblog)
Advertisement Avenue, for downloads of ads and commercials (www.advertisementave.com)
Adbusters magazine, for criticisms of advertising and our consumer culture (adbusters.org)

LECTURE TOPICS & REQUIRED READING ASSIGNMENTS

The numbers are used to indicate different topics -- the actual pace the class through the sections is uncertain and will vary with the amount of student discussion, questions raised and visits by possible guest speakers. The day-to-day topic assignments and schedules will be announced in class. The optional readings, linked by clicking on the title, are included here following recommendations from students who completed the class in the past. (Some links require access via a paid subscription such as found via our campus library system. Access to these links might require use of a computer logged on the AU network or some other system that includes a subscription to the publisher's site.)

1) Background and History of Marketing Communications
            Belch & Belch, ch. 1
            Rotzoll, "The Coming of the Ads"

           optional: "'Mine is the Blue One on the Left': Function and Dysfunction of Pharmaceutical Brand Names"

2) Organizations

            Belch & Belch, ch. 3
            "Who do You Hire When the Audience Isn't You"
            Vagnoni, "Spec This"
           optional: "Creative Women in Advertising Agencies: Why So Few 'Babes in Boyland'?"

3) Basic Theories (important review of Mktg 3310)Laws are for everyone
            Belch & Belch, ch. 4, 5 and 6
            "Myths & legends of the marketing concept"
            optional: "The Social Harm of Public Service Advertising"
            optional: "Fear Appeals and Persuasion: Assumptions & Errors in Advertising Research"

4) Setting Goals/Objectives
            Belch & Belch, ch. 2  and pp. 190-209 (first half of ch. 7)

5) Budget Setting

            Belch & Belch, p. 209-233 (rest of ch. 7)

6) Creative Strategy

            Belch & Belch, ch. 8
optional: Adventures in Misplaced Marketing, ch. 4, "Advertising only a copywriter would love"

7) Creative Tactics
           Belch & Belch, ch. 9
           Garfield, [all sample ad reviews in packet]
            Freberg, "Humor is No Laughing Matter"
  optional:  "How I Met the Late Howard Gossage"

8) Media Strategy
          Belch & Belch, ch. 10
          "Media Strategy Terms"
          "Some Things to Keep in Mind...Vehicle Options"
-- Read the 2 single page articles from the packet before reading the chapter and refer to them when studying topics 8, 9, 10 and 11
optional: "Is There a Strategy Behind Buying Advertising time and Space?"

9) Media Selection: Broadcast
          Belch & Belch, ch. 11
          "Clutter Crisis Countdown"
optional: "Understanding Advertising Clutter"

10) Media Selection: Print
          Belch & Belch, ch. 12

11) Media Selection: Supplemental Media

          Belch & Belch, ch. 13 & 15 (recommended, ch. 14)
          "Wham! Spam! And Direct Misplaced Marketing"
         
optional: "Do-Not-Call as the U.S. Government's Improvement to Telemarketing Efficiency"
          optional: "Movie Theaters' Suicide-by-Advertising With Income from Abusing Customers"
            
12) Sales Promotion & Publicity
          Belch & Belch, ch. 16 & 17
          Garfield, "Saturn/Riney to the Head of the Crass"
          "Mistaking PR for Publicity Management"

13) Effects & Assessment
Meanwhile, with the target audience.....
          Belch & Belch, ch. 19
          Weilbacher, "Enigma of Copy Testing"
          Kover, "Why Copywriters Don't Like Research"
optional: "A Snapshot or a Painting?"
          optional: "Political Polls, Samples and Research Misinformation"

14) Regulation

          Belch & Belch, ch. p. 675-7, 688-713
optional: "Imagine the Television Commercial:..."
14A) Self-Regulation
          Belch & Belch, p. 677-88
          "Regulation, Self-Regulation & Media Clearance"
          "Media Clearance"
          optional: "'Ban on Liquor Ads Not What It Seems"
          optional: "Desires Versus the Reality of Self-Regulation"

15) Advertising & Society

          Belch & Belch, ch. 22
          Davidson, "Success Without Greed"
          "When Firms Admit Their Promotions Are False"
           optional: "Mistaking a Marketing Perspective for Ethical Analysis"

16) The Past As Prologue: Review and Perspective for Future
           optional: 1999 Distinguished Erskine Lecture, University of Canterbury, New Zealand
           optional: "When Marketing Misplaces the Benefits of Education"
           optional: "Evaluating the Point of Grades"