Mktg
4320: PROMOTION
STRATEGY
Management of Advertising,
Publicity & Sales Promotion
Professor Herbert Jack
Rotfeld
246 College of Business Building
Auburn University
Class time: Tuesdays and
Thursdays, 11-12:15, room 10 College of Business Building
Office hours: Tuesdays
& Wednesdays, 9:30-10:45 a.m.
and
by
appointment
-- (On campus most weekdays from 7 a.m.)
http://www.auburn.edu/~rotfehj
Course
Prerequisites
Grade of C or better in MKTG 3310 and 2.2
grade point average
Prerequisites
are strictly enforced. Students will be dropped
from the class whenever the lack of these qualifications is discovered,
regardless of any grades that may have been earned up to that point or
how far along the term has progressed. The cumulative GPA requirement
applies to all 3000 or 4000 level College of Business courses for both
business and non-business students.
REQUIRED PURCHASES
+ Advertising and Promotion,
7th Ed., by Belch and Belch, 2007 (unchanged from Spring 2008).
+ Two packets sold at SOFY
Copy
Center, 145 W. Magnolia
(1) Required readings that supplement text, and (2) copies of most
transparencies used in class
DATES & TIMES OF EXAMS
The mid-term test: October 2
Final exam: December 15, 12-2:30 pm
Under university
policy, the final exam will not
be administered at a different time for students wanting to depart for
jobs, job
interviews, graduate school interviews, family vacations or to witness
meteorological events. Students with an excused absence from the
final exam will have a grade of "IN" (incomplete) for the class. Anyone
with exam conflict for either the mid-term or final exam
must meet with me in my office in person and with written
documentation no later
than the date of the 6th class meeting.
GRADES
Final grades
will be determined by
the total points scored from the following items:
- best 10 scores on at least
11
unannounced quizzes (at least 100 points)
- one mid-term
test (at least 50 points)
- a comprehensive
final exam (at least 100 points)
Grades
will be based on point
totals, not averages, percentile scores or letter grades on
each item. The points
scored on each item are added together and the grade is based on
the point total. There might be extra credit values on quizzes, the
mid-term
test or the final exam, or from a possible 12th quiz -- hence the
notation
of "at least" by the number of possible points for each item above --
but the
availability of extra credit items will not alter the cut-offs points
required for each letter grade as described below.
A=225
points or more
B=200-224
points
C=175-199
points
D=150-174
points
F=149
and down
The
areas of grading are divided
along the lines of your responsibilities to the course. Since the
lectures require your active day-to-day preparation -- coming to every
class with the basic knowledge and understanding from the text and
readings is critical to being successful in this course -- quizzes
evaluate
your preparations for class meetings. The mid-term test and the
comprehensive final will be all essays that will require you to review,
understand, retain and interrelate different parts of this course's
material.
The final exam is worth 100 points because your final grade should
reflect what you have learned and might carry away from the experience
.
COURSE
OBJECTIVES
This course provides an opportunity
for students to gain an understanding of various facets of advertising
and promotion management: the common business activities and
terminology, the perspectives applied when making of "optimal"
decisions, plus the approaches and rationales behind the more commonly
used practices. As with any area of marketing, employers expect
graduates to follow directions, solve problems (including problems that
are not
clearly defined) and can and clearly communicate. Accordingly, the
class meetings emphasize class discussion and require students to
express ideas based on analysis of reading assignments. Regardless of
your major,
this course provides students with an opportunity to develop skills
relevant
to any career: written communications, retention of learning, problem
solving
and ethical decision making.
GENERAL
GUIDELINES
The greatest difficulty for many
Mktg 4320 students is that they must shift their perceptual focus. You
can no longer view marketing communications as part of the audience (as
you do when you watch television commercials or read magazines), but
instead, as the communicators. You must now view business practices as
if you are the creators of those messages. Since not all audience
members (if any) would be people like you, mass communications strategy
and tactics must be assessed in terms of what the target audience might
perceive. In business, a strategy's effectiveness must be judged in
terms of what the target audience might understand, not in
terms
of what you might personally "like."
In addition, professional
communicators must often deal with clients and topics they might
personally dislike. Since we will discuss mass communications for
products you might not buy, in contexts for which you would never be in
the target audience, we will cover topic areas and use examples that
you might find personally offensive. Because of the material of this
course, this is unavoidable. Similar to marketing managers who must
communicate with people unlike themselves, you must put aside your
personal tastes.
Class preparation requires more
than general "scanning" of the reading assignments. You must study each
assignment and think about it before class. Like a business meeting,
you are expected to come to all classes prepared and will be
individually called upon and questioned about your understanding of the
material. By links to this syllabus, you are given a set of study questions
to help you prepare for class discussions. These questions provide you
with advance insight into my planned discussions and will help
you understand the readings when preparing for every
class. The study questions are important study aids to provide ongoing
daily assistance in helping you understand course material. However,
they are near useless if you put them aside and wait till just before
the mid-term test or final exam; I will not answer last-minute pre-exam
questions asking "What is the answer to question number ____ from the
study questions?"
Since you need to study the
reading assignment before, not during, the class in which it
will be discussed, you are not to have the readings with you during
lectures. During class, books are to be closed. The transparencies are
used as
a lecture tool to help me explain material, the they do not provide the
basis for exam questions. You are given copies of the
transparencies in order to maximize the value of our time together. You
should not be reading the text or copying the screen during class, but
instead, listening, participating and taking notes on the discussions.
If you find it difficult to take notes and be an active participant in
class at the same time, bring a tape recorder and take notes from it
later. (For additional
insight, see
the general directions on "how to fail")
QUIZZES
The quizzes deal with your pre-class
preparation and are drawn from the reading assignment scheduled to be
discussed in the upcoming class, not
the past class lectures. At a business meeting, you are expected to
arrive having read the reports and background material, studied and
be prepared to discuss them, without another executive telling you
which
parts he or she considers important. Therefore, you are expected to
always come to class prepared with prior study and
understanding of that material. Study for the quizzes the same way you
prepare for an
intensive class: think about the readings, try to answer the linked study questions
plus those in the textbook, and discuss the material with your
classmates.
Quiz dates will not be announced
and the first one could come as early as the second class day. Quizzes
will cover the assigned readings that had yet to be discussed in class
-- the first quiz will also
cover the content of this syllabus -- and a quiz can be administered on any
day that a given topic is under discussion. They can also be given on
the class days just before or just after
exams.
The quizzes will be
multiple-choice. You must have in class a scantron #882-ES (the smaller
sized forms available at the bookstores) and a #2 pencil. If you are
not prepared with the proper materials, your score will be zero. Since
these are machine graded, you must also be careful to indicate the
proper version for scoring in that a failure to do so would result in a
score of zero, and a sloppy erasing of a mark could have that item
scored as incorrect regardless of what you had as an answer.
The eleven quizzes will each have
at least 10 possible points and only the best ten scores will count
toward your total. Possible points on any individual quiz above 10 are
considered
"extra credit." If there are 12 quizzes, scores from the best
11 will be used for grades.
No make-up quizzes will be given.
It
is presumed that no one misses class for a minor or trivial reason
and that every absence will have a valid and documentable excuse. A
student
who is absent for a quiz day for any reason will have that quiz be the
one dropped. Students that have a valid excuse for missing more than
one quiz, documentation and verification contacts of excused absences
must be provided for all quiz days missed, not just those in
excess
of the one dropped. If such
materials can't be provided for all quiz dates missed, the "additional"
missed
quiz is considered unexcused for grade purposes. Prior notice must be
provided for any planned events; unexpected emergencies require direct
notification as soon as possible by phone, with documentation provided
as soon as you return to campus. Do not wait till the next
class
day to drift in with an excuse. Quizzes will be short, with
lectures/discussion to follow each quiz. Since the class can't continue
till everyone finishes the quiz, students who arrive late for class,
even if by what they consider "only a few minutes," might discover they
will not be allowed to take the quiz on that day. (In business, "on
time" means seated and ready
to work at the designated moment, not walking in the door. Students
arriving late could be considered absent for purposes of a quiz.)
MID-TERM TEST
The mid-term test will consist of
essay questions that require you show understanding, thought, and
insight into lecture topics and reading assignments. The same as with
the final exam, essay scores are an
assessment of how each essay, taken as a whole, exhibits your knowledge
and understanding of the area addressed by the question. And on this
test or the final exam, if you feel there there is a difference
between lecture materials and the reading assignments, the lecture
materials should be used as a basis for answering exam questions.
All assigned readings,
additional handouts, videotapes, lectures, guest lecturers or
discussion materials brough up by other students could
be the basis for test questions, and, since they are all inter-related,
it is impossible to say what to "emphasize" when you study. Don't ask
what is "more important" for test (or final exam) preparation. It's all
important.
Students who arrive late will not
be allowed to start the test once anyone finishes and leaves the room.
Prior notice must be provided for
any planned events; unexpected emergencies require direct notification
as soon as possible by phone or email, with documentation provided
as soon as you return to campus. Do not wait till the next
class day to drift in with an excuse, since such intentionally delayed
notifications will not be accepted. If you miss a test and do
not have documentation for an excuse under one of the categories listed
below, you will receive a zero on that test. If you have a written
excuse, you may choose to either take a make-up test or have the point
value of that test
shifted
to the final exam.
FINAL EXAM
All assigned readings, guest
lecture presentations, videotaped shows, discussion materials and
materials brought into class by other students could be the basis for
essay
questions. This is the assessment of what you learned from the whole
class. The rest of the class is preamble; the comprehensive exam is
because people don't deliver the partial products and this is the
single
most important item that pulls together (and applies) all material.
The weight of the final exam reflects the importance of assessing what
you take from the class at the end of the semester. The same as with the mid-term test, essay
scores are an assessment of how each essay, taken as a whole, exhibits
your knowledge and understanding of the area addressed by the question.
On the final exam or mid-term
test, if you feel there there is a difference between lecture
materials and the reading assignments, the lecture materials should be
used as a
basis for answering exam questions.
ATTENDANCE AND
CLASS PARTICIPATION
The single most common correlate
with low grades in the course is a semester of erratic attendance
and/or a continuing habit
of arriving late. The single greatest correlate with high grades is
daily strong positive involvement in class discussion. (See: how
to fail a
course.)

The classroom experience is
an
integral aspect of this course. While not part of the grade point
totals, your
attendance, active class participation and involvement are important
parts of the learning experience. Similar to a business meeting at
which
you read the background material and then raise questions and discuss
additional information on the topic, the class will attempt to answer
your questions and push you to apply the materials in new directions.
Therefore, pre-class knowledge and understanding from the assigned
readings is critical -- you need to study each chapter before class and
not "just read," a practice that should make preparation for the
mid-term and final exams easier. That is why the study questions
are provided by link and different questions are provided by the
textbook's authors at the end of each chapter. While open and voluntary
participation is encouraged, individuals whose hands are not raised
will often be called upon to answer a question.
It is the student's
responsibility to
advise me of any emergency that might impact his or her performance in
the
course. In the case of an emergency or an extenuating circumstance that
causes
several classes to be missed over an extended period of time, please
notify
me as soon as possible via telephone or e-mail. Prior notice must be
provided
for any planned events; unexpected emergencies require direct
notification
as soon as possible, with documentation provided as soon as you return
to
campus. For any absences for any reason, the student will be
responsible
for missed class notes, handouts and any announcements made in class.
Since
tape recorders are recommended herein as note taking aides, absent
students
are also encouraged to have a friend in the class record it to help
obtain
missed lecture materials.
The following are the only
conditions under AU policy considered excused absences from class
and/or exams:
- Personal or family health
conditions, certified by a physician or counselor and approved by the
instructor;
- Personal or family legal
conditions, warranting your attention during class time and certified
by an attorney or judge and approved by the instructor;
- University business
certified by a university official and approved by the instructor;
- Instructional activities of
another class as certified by a faculty member and approved
by the instructor;
- Religious holy days that ban
work activity for purposes of personal observance.
OTHER CONCERNS
- If you are absent, it is
your responsibility to find out from your classmates what materials
were covered, what assignments were made and what items may have
been distributed in class.
- Assignment updates,
additional explanations on lecture topics or answers to student
questions sometimes will be sent to all class members via the Auburn
e-mail system. Additional required reading assignments will sometimes
be sent to class members via email attachments. This means that you are
expected to
make a daily check of your university e-mail for class related
messages, information and materials.
- You must sit
in the same position on the seating chart in every class. This chart
will help me both learn your names and direct me from calling on the
same
people all the time. I also will give everyone a copy of the chart so
you can learn your classmates' names -- I hope you will discuss your
ideas
with each other when preparing for class discussions since experience
has
found this to be the surest way to improve your performance in the
course.
- Classes will
always start on time. And "on time" in this context is used in the
business sense of the term: at the time designated for the start of
class,
students are expected to be in their seats and ready to work. And as
indicated above, arriving late could be treated as an absence for
purposes
of taking a pop quiz.
- I would be happy to discuss
the course, your progress, the most recent quiz answers or any other
issues that concern you on an individual basis during
office hours or by appointment.
- If you have a disability,
you must meet with me in my office before the end of the first week of
classes to file your
student disability statement and to discuss possible accommodations.
Course requirements will not be waived, but accommodations will be made
to assist in meeting the requirements, provided you are timely
in working with me to develop a reasonable accommodation plan.
Web sites of suggested interest and review
Advertising Education Foundation (www.aef.com),
with resources on job hunting
Advertising Age online (adage.com),
the best trade newspaper on the business
John W. Hartman Center for Sales, Advertising & Marketing History (scriptorium.lib.duke.edu/hartman)
Bob Garfield's commentaries on advertising
& other stuff (http://adage.com/garfieldtheblog)
Advertisement Avenue, for downloads of ads and commercials (www.advertisementave.com)
Adbusters magazine, for criticisms of advertising and our
consumer culture (adbusters.org)
LECTURE TOPICS & REQUIRED READING ASSIGNMENTS
The
numbers are used
to indicate different topics -- the actual pace the class through
the sections is uncertain and will vary with the amount of student
discussion, questions raised and visits by possible guest speakers. The
day-to-day topic assignments and schedules will be announced
in class. The optional readings, linked by clicking on the
title, are included here following recommendations
from students who completed the class in the past. (Some links
require access via a paid subscription such as found via our campus
library system. Access to these links might require use of a computer
logged on the AU network or some other system that includes a
subscription to
the publisher's site.)
1) Background
and
History of Marketing
Communications
Belch & Belch, ch. 1
Rotzoll, "The Coming of the Ads"
optional:
"'Mine
is
the Blue One on the Left':
Function and
Dysfunction of Pharmaceutical Brand Names"
2) Organizations
Belch & Belch, ch. 3
"Who do You Hire When the Audience Isn't You"
Vagnoni, "Spec This"
optional:
"Creative
Women in Advertising Agencies: Why So Few 'Babes in Boyland'?"
3) Basic Theories
(important review of Mktg 3310)
Belch & Belch, ch. 4, 5 and 6
"Myths & legends of the marketing concept"
optional: "The
Social Harm
of Public Service Advertising"
optional: "Fear
Appeals and Persuasion: Assumptions & Errors in Advertising Research"
4) Setting Goals/Objectives
Belch & Belch, ch. 2 and pp. 190-209 (first half of
ch. 7)
5) Budget Setting
Belch & Belch, p. 209-233 (rest of ch. 7)
6) Creative Strategy
Belch & Belch, ch. 8
7) Creative Tactics
Belch
& Belch, ch. 9
Garfield,
[all sample ad reviews in packet]
Freberg, "Humor is
No Laughing Matter"
8)
Media Strategy
Belch & Belch, ch. 10
"Media Strategy Terms"
"Some Things to Keep in Mind...Vehicle Options"
-- Read
the 2 single page articles from the packet before reading the
chapter and refer to
them when studying topics 8, 9, 10 and 11
9) Media Selection: Broadcast
Belch & Belch, ch. 11
"Clutter
Crisis Countdown"
10) Media Selection: Print
Belch & Belch, ch. 12
11) Media Selection: Supplemental Media
Belch & Belch, ch. 13 & 15 (recommended, ch. 14)
"Wham! Spam!
And Direct Misplaced Marketing"
optional:
"Do-Not-Call
as the U.S. Government's Improvement to Telemarketing Efficiency"
optional:
"Movie
Theaters' Suicide-by-Advertising With Income from Abusing Customers"
12)
Sales Promotion
& Publicity
Belch & Belch, ch. 16 & 17
Garfield, "Saturn/Riney to the Head of the Crass"
"Mistaking PR for Publicity Management"
13) Effects & Assessment
Belch & Belch, ch. 19
Weilbacher, "Enigma of Copy Testing"
Kover, "Why Copywriters Don't Like Research"
optional: "Political
Polls, Samples and Research Misinformation"
14) Regulation
Belch & Belch, ch. p. 675-7, 688-713
14A)
Self-Regulation
Belch & Belch, p. 677-88
"Regulation, Self-Regulation & Media Clearance"
"Media Clearance"
optional:
"'Ban
on
Liquor Ads Not What It Seems"
optional: "Desires
Versus the Reality of Self-Regulation"
15) Advertising & Society
Belch & Belch, ch. 22
Davidson, "Success Without Greed"
"When Firms
Admit Their Promotions Are False"
optional: "Mistaking
a Marketing Perspective for Ethical Analysis"
16) The Past As Prologue: Review and
Perspective for Future
optional: 1999 Distinguished
Erskine Lecture, University of Canterbury, New Zealand
optional: "When
Marketing Misplaces the Benefits of Education"
optional: "Evaluating
the Point of Grades"